SureStay Hotel by Best Western Spring North Houston

Hotels
•
SureStay Hotel by Best Western
6.9 (256 reviews)
24903 Ih 45 N , Spring , US

listing image 1
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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Laundry
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location (close to highway and stores)
Quiet at times
Affordable / good value for budget travelers
Pool available
Smoking preference accommodated (in some cases)
Cons:
Cockroaches and cleanliness issues (rooms & bathrooms)
Run down appearance; photos not representative
Room maintenance problems (uneven floors, AC/fridge/toilet issues)
No elevator / many stairs
Poor breakfast
Front desk/service inconsistent; payment/kitchenette mishandling
Double payment/payment processing issues

Categories

Cleanliness
4
Multiple reports of cockroaches in rooms and bathrooms, stains on bedding; while one guest called it very clean, several serious cleanliness issues lower this score.
Service
8.6
Mixed reports: some staff accommodated requests (e.g., smoking preference), but others appeared uninterested or unhelpful (desk didn’t address payment/double-charge or promptly resolve kitchenette/hot water issues). Overall service is inconsistent but often adequate for a budget property.
Location
9
Consistently praised as convenient and close to the highway and stores; multiple guests highlighted location as a positive.
Room Quality
4.5
Rooms described as run down versus photos, uneven/caving floors, malfunctioning AC/fridge/toilet, and other maintenance problems — overall poor room condition for many guests.
Amenities
8.6
Amenities (pool, kitchenette option) are present; pool and other features had issues that were eventually addressed, but lack of elevator and kitchenette booking mishandling reduce reliability.
Value for Money
8.8
Several guests called the hotel convenient and cheap; despite service and condition issues, many felt it provided reasonable value for a budget stay.
Food and Beverage
3.5
Breakfast was explicitly described as horrible in multiple comments; food and beverage offerings are a weak point.
Overall Experience
8.2
Mixed overall: location and low price redeemed stays for some, but cleanliness, room condition, and service lapses led others to discourage staying here.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Welcome to SureStay Hotel by Best Western Spring North Houston!

Convenient Location: Situated just 6.5 km from Splashtown and 30.5 km from George Bush Intercontinental Airport, our hotel on Interstate 45 offers easy access to key destinations.

Comfortable Accommodation: Enjoy free WiFi, satellite TV, and a desk in our traditionally decorated rooms, ensuring a cozy and convenient stay.

Exceptional Service: Our 24-hour front desk is always available to assist you, making sure your needs are met promptly.

Book your stay at SureStay Hotel by Best Western Spring North Houston now to experience comfort and convenience during your travels.

Important information:

Please note that a valid credit card is required for reservation and will be pre-authorized for the first night's stay on the day of arrival.

Please note debit cards are not accepted.

Please note that breakfast is not being served due to renovation.

Guests must be 21 years of age or older to make a reservation at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.9
Based on 256 reviews
Cleanliness: 4
Service: 8.6
Location: 9
Room Quality: 4.5
Amenities: 8.6
Value for Money: 8.8
Food and Beverage: 3.5
Overall Experience: 8.2
M
Mya • couple • us
6
Pros:

Bed is very comfortable

Cons:

I Was woken up at 10:45 to check out, check out time clearly says 11:30

2026-11-06 • via Nuitee
G
George • family_with_children • us
7
2026-11-01 • via Nuitee
T
Tamara • solo_traveller • us
9
It was very nice and off the highway
Pros:

It was very clean, and quite

Cons:

I don’t have any complaints

2026-10-26 • via Nuitee
O
Ortiz • couple • us
6
2026-10-10 • via Nuitee
O
Ortiz • couple • us
7
2026-10-10 • via Nuitee
O
Ortiz • couple • us
6
2026-10-10 • via Nuitee
H
Hermenegildo Jesus • solo_traveller • us
1
Pros:

Habían animales en la habitación cuando trate de dormir me caminaron cucarachas en la pierna fui a lavarme al baño y encontré varias en el baño, fui a recepción y no me solicitaron nada nisiquiera se le vio el interés a la persona de darme un rembolso y me tocó irme a esas horas de la noche

2026-09-17 • via Nuitee
M
Michael • family_with_children • us
9
2026-09-05 • via Nuitee
A
Adrian • couple • us
9
Pros:

Location

2026-08-16 • via Nuitee
3
38jaquesr • Business
2
Am I at motel 6?
Pros:

Im a diamond customerlevel...was there last night felt like I was at motel 6...
See pictures...you should avoid that place if you are looking for the standard Best Western...

2026-08-12 • via Tripadvisor
S
Sheneil • couple • us
10
2026-08-04 • via Nuitee
M
Miranda • family_with_children • us
1
We will not be staying there again. We DO NOT recommend!
Pros:

The location was great.

Cons:

We did not have any hot water for both nights we stayed there even though we let them know early the morning after the first night. We booked and paid for a room with a kitchenette but they put us in one without and didn’t let us know. I am pretty sure they would have just taken our money had we not said anything. When I called the front desk as soon as we got to the room, the lady said there was nothing she could do because there were no rooms with kitchenettes available and we would have to go in the morning to talk to the manager, which was very inconvenient because we had plans early that day. DO NOT GIVE A RESERVED ROOM AWAY JUST BECAUSE THE PERSON WAS ALREADY STAYING THERE!

2026-08-04 • via Nuitee
R
Refaat • couple • us
8
2026-08-02 • via Nuitee
J
Jessica • couple • us
2
I will not be returning to this location.
Pros:

Location

Cons:

The caving floor on the side of the bed felt very unsafe. I went to sit in the desk chair and rolled halfway across the room due to how uneven the floor was. I called the front desk to ask for another room and he told me that they were fully booked. I watched more patrons come and check in behind me and they were accommodated

2026-08-02 • via Nuitee
F
Felicia • couple • us
1
Pros:

Nothing like the photos, everything looked run down.

Cons:

It looked run down, did not match the photos.

2026-08-02 • via Nuitee
A
Antonia • solo_traveller • nl
8
2026-07-17 • via Nuitee
S
Stephanie • family_with_children • us
10
2026-07-15 • via Nuitee
O
Ortiz • couple • us
8
2026-07-14 • via Nuitee
J
Jerene • couple • us
9
Greqt location and prices.
Pros:

The location is perfect and close to stores and the highway

Cons:

The 3rd floor with no elevator

2026-07-12 • via Nuitee
J
Jennifer • solo_traveller • us
9
2026-06-29 • via Nuitee