Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good staff
Great location
Nice amenities
Beautiful views
Cons:
Inconsistent dining options
Early bar closure
Old TV in room

Categories

Cleanliness
7.63
Room was cleaned every single day and always in excellent condition.
Service
9.1
Excellent customer service; staff was fantastic and helpful.
Location
9.14
Fantastic location, walkable to major attractions and beautiful views.
Room Quality
8.09
Rooms were nice with a great view; surprise anniversary cake was appreciated.
Amenities
8.12
Good gym and pool, though the bar closes early.
Value for Money
8.08
Good overall value for the location and service provided.
Food and Beverage
7.63
Breakfast was good but could be improved; some inconsistencies in dinner.
Overall Experience
8.6
Overall a wonderful stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:32

Property Description

Luxurious Accommodation with Stunning Views

Spa Pool and Lagoon-Style Outdoor Pool
Indulge in relaxation at Hilton Cairns with a spa pool and a picturesque lagoon-style outdoor pool. Enjoy the beautiful Tropical North Queensland weather while lounging at the pool bar or on ample soft seating, deck chairs, and umbrellas surrounding the pool.

Dining Experiences with Water Views
Experience exquisite dining at Hilton Cairns with two restaurants offering water views. Mondo on the Waterfront provides a unique al fresco dining experience right by the water, while the signature restaurant serves a refined menu with local and international flavors. Don't miss the chance to try the famous fajitas or decadent Mondo BBQ.

Convenient Amenities for a Relaxing Stay
Unwind after a day of exploration at the hotel's lobby bar, Gin Social, or enjoy the flexibility of in-room dining with an extensive Room Service Menu and a Grab and Go outlet for minibar essentials. Book your stay now and elevate your Cairns experience at Hilton Cairns.

Important information:

Please note that different policies and additional supplements may apply for extra guests. The property can arrange airport pick up, using an external company, for an additional charge. Please note that there is a 2% charge when you pay with a credit card. Guests are required to show a photo ID and credit card at check-in. Please note that car parking fees of AUD $25 are valid for 1 entry and 1 exit. Car park height limit is 6.1 ftParking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 3417 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
L
Lidija • couple • au
10
Pros:

Great price & location. Room was large, two double beds.

Cons:

Decor a little dated & you could see it needed a little tlc outside, but these are tiny critiques compared to to overall stay at hotel

2026-05-30 • via Nuitee
P
Patricia • couple • au
8
OVERALL GOOD EXPERIENCE
Pros:

i wished i had off got a room overlooking marina, but our room was adequate to our needs.

Cons:

pay for parking

2026-05-29 • via Nuitee
L
Lorraine • solo_traveller • au
10
Great place to stay.
Pros:

Right in the heart of Cairns. Walking distance to restaurants and shops.

2026-05-28 • via Nuitee
I
iguhiro • solo_traveller • jp
10
Pros:

Location

Cons:

Cleaness

2026-05-28 • via Nuitee
S
Shane • solo_traveller • au
8
Overdue
Pros:

Breakfast was sensational 😄
The view was sensational.
My Wife said that the bed was good.

Cons:

(1) Paying for parking $$, pullman complimentary when staying.
(2) the bathroom well there's no point in having a big mirror if you don't have ventilation. P.S look in the mirror before you shower.
(3) finally, one of the uht milk's in the fridge had a small round hole in it with mold .

2026-05-28 • via Nuitee
S
Sanjana • solo_traveller • in
10
Pros:

Loved the property. The staff (Chaise) was very helpful. The view from our room was lovely. We had a very relaxing stay at the Hilton. The location is perfect to get on the snorkeling cruises and the proximity to the Esplanade is a major advantage.There is a water filling up station on every floor in front of the lift that I loved as I don't like filling up my bottle from the bathroom tap.

2026-05-27 • via Nuitee
H
Helen • family_with_children • au
8
2026-05-27 • via Nuitee
C
Chirag • solo_traveller • au
9
Great location great stay
Pros:

Cleanliness, good food options, location, friendly staff.

Cons:

Spring Mattresses are too soft , would recommend to invest in high end mattresses for comfortable sleep.

2026-05-26 • via Nuitee
K
Kumiko • couple • au
10
Pros:

Great services from amazing staff.

2026-05-26 • via Nuitee
S
SHRIKANT • family_with_children • au
9
2026-05-26 • via Nuitee
J
James • solo_traveller • us
9
2026-05-24 • via Nuitee
J
Jason • couple • au
8
2026-05-24 • via Nuitee
D
Denita • solo_traveller • au
10
2026-05-24 • via Nuitee
M
Moti • extended_group • au
8
Great view, convenient location
Pros:

Breakfast, location, views were all great. Staff were wonderful:)

Cons:

Bed was a little uncomfortable, I could feel a bit of a lump in the middle where either 2 singles were pushed together, or a bit of a groove had developed over time from other guests.

2026-05-24 • via Nuitee
R
Rosie • couple • nz
8
Decent hotel
Pros:

Good value for money, big room

2026-05-24 • via Nuitee
M
Margaret • couple • au
7
2026-05-24 • via Nuitee
R
Rhys • couple • au
9
2026-05-23 • via Nuitee
S
Stephen and Pesi • couple • au
8
2026-05-23 • via Nuitee
L
Laura • couple • us
6
Great location
Pros:

The staff at breakfast were awesome.

Cons:

Parking in the garage was expensive.

2026-05-23 • via Nuitee
M
McKie • couple • au
9
A lovely indulgent stay!
Pros:

It’s always an indulgent stay. The swimming pool is always a highlight and the location is excellent! The breakfast was good value and of a high standard.

2026-05-23 • via Nuitee