Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good staff
Great location
Nice amenities
Beautiful views
Cons:
Inconsistent dining options
Early bar closure
Old TV in room

Categories

Cleanliness
7.63
Room was cleaned every single day and always in excellent condition.
Service
9.1
Excellent customer service; staff was fantastic and helpful.
Location
9.14
Fantastic location, walkable to major attractions and beautiful views.
Room Quality
8.09
Rooms were nice with a great view; surprise anniversary cake was appreciated.
Amenities
8.12
Good gym and pool, though the bar closes early.
Value for Money
8.08
Good overall value for the location and service provided.
Food and Beverage
7.63
Breakfast was good but could be improved; some inconsistencies in dinner.
Overall Experience
8.6
Overall a wonderful stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:32

Property Description

Luxurious Accommodation with Stunning Views

Spa Pool and Lagoon-Style Outdoor Pool
Indulge in relaxation at Hilton Cairns with a spa pool and a picturesque lagoon-style outdoor pool. Enjoy the beautiful Tropical North Queensland weather while lounging at the pool bar or on ample soft seating, deck chairs, and umbrellas surrounding the pool.

Dining Experiences with Water Views
Experience exquisite dining at Hilton Cairns with two restaurants offering water views. Mondo on the Waterfront provides a unique al fresco dining experience right by the water, while the signature restaurant serves a refined menu with local and international flavors. Don't miss the chance to try the famous fajitas or decadent Mondo BBQ.

Convenient Amenities for a Relaxing Stay
Unwind after a day of exploration at the hotel's lobby bar, Gin Social, or enjoy the flexibility of in-room dining with an extensive Room Service Menu and a Grab and Go outlet for minibar essentials. Book your stay now and elevate your Cairns experience at Hilton Cairns.

Important information:

Please note that different policies and additional supplements may apply for extra guests.

Please note that there is a 1.7% charge when you pay with a credit card.

Guests are required to show a photo ID and credit card at check-in.

Please note that car parking fees of AUD $25 are valid for 1 entry and 1 exit.

Parking that is not pre-booked will incur an additional charge starting from $30 per day/stay.

Car park height limit is 1.85mParking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 3541 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
A
amelia • extended_group • au
10
2026-07-25 • via Nuitee
V
Victoria • family_with_children • au
10
Fantastic
Pros:

We had a wonderful stay at Hilton Cairns. The rooms were spotless, the beds were incredibly comfortable and every member of the staff was warm, welcoming, and went above and beyond to make our stay enjoyable. The location is fantastic, and the views are simply breathtaking. We couldn’t have asked for a better place to stay and would highly recommend Hilton Cairns to anyone visiting the area. We can’t wait to return!

2026-07-25 • via Nuitee
C
Can • couple • au
9
perfect location to end our holiday
Pros:

Excellent breakfast, perfectly clean, comfortable bed, the balcony and the views.

Cons:

guest parking should be free or at least halved.

2026-07-25 • via Nuitee
P
Peter Kepsner • solo_traveller • au
5
Lots of kids
Pros:

Location and water view. Good pool

Cons:

Sound of waterfall very loud until 7pm from our room. Kids playing in the pool metres from my back door.

2026-07-24 • via Nuitee
J
Jingzhou • solo_traveller • us
8
2026-07-24 • via Nuitee
L
Laura • family_with_children • au
10
Beautiful location in Cairns on the boardwalk, perfect for exploring the local area.
Pros:

The buffet breakfast was a highlight of our stay here. The variety and quality of the food was exceptional.

Cons:

I could not fault anything at this hotel.

2026-07-24 • via Nuitee
V
Vacationer656671 • Friends getaway • Lavington, Albury, New South Wales
2
Worst stay ever!!
Pros:

This was the absolute worst Hilton we have stayed in. From the moment we entered everything went wrong and continued throughout our 2 days there. Room was not ready which was fine because we were early but we had a sick child and said when ready please let me know. They never did. I asked 3 times. Then I went back to them close to 3pm and they said oh yes it’s ready. Later that night we requested a spare bed for a sick daughter where we were told $100 a night so we requested 2doonas and she slept on the floor. Then we went to open door and the keys didn’t work and the reception said some staff had been mucking them up. We had 4 people in the room and only given 3 towels the next day when they cleaned, only 3 towels again, had to request extra towels twice. Then when you order room service there’s an $8 tray charge everything was just wanting extra money and no customer service or compassion for sick child just honestly was an horrible experience and all about money. Dripping water noise outside windows all night, rooms are old with shower over bath definitely not worth the money. Not even basic items in bathroom for $370 a night plus there was mould all in the bathroom along shower as there is not even a fan. Do yourself a favour, go to Crystalbrook Flynn’s so much better value. The company will reply with their standard “we will strive to do better” but never do. I got better service and rooms in a 3rd world country. Don’t stay here!!!

2026-07-23 • via Tripadvisor
A
Aphiwe • solo_traveller • za
6
2026-07-23 • via Nuitee
N
Neda • family_with_children • au
8
2026-07-23 • via Nuitee
D
David • family_with_children • au
5
Great location and views with lovely staff but a very run down and dated property.
Pros:

Breakfast good. Room view amazing.Staff fantastic. Location great. Club lounge good.

Cons:

Hotel very run down and over priced. Pool was freezing cold and landscape area around the pool awful. Pool bar closed on a Friday in school holidays as it was a public holiday so Hilton clearly can't afford to pay penalty rates.

2026-07-22 • via Nuitee
J
Jay • family_with_children • au
8
Overall good location with good facilities
Pros:

Location

Cons:

None

2026-07-22 • via Nuitee
G
Good_Partner • Couples • Sydney, New South Wales
6
Dated hotel but good breakfast
Pros:

There is no regret from adding breakfast to the stay as its the gem of the 5 days. Good variety in spread and staff service was excellent, by a team led by Ms. KK Kwan. She always did her best to please in all occasions.
This dated hotel has her staff to thank to make up the scores in this review. If one treasures heritage, it's here for you. Most hotel decor, fittings, furniture and floor finishes could be decades young. They can't reflect the hotel class from their conditions. Balcony door was not properly sealed that the daily 4am irrigation noise would be a wake up call.
There is a bonus though, a mini rainforest in the hotel. The internal courtyard on third floor was always atmospheric and wet, thanks to the ancient irrigation system used. It could be a safety hazard for some though.
Housekeeping was average. The room was not vacuumed till a feedback was sent. No changing of bedsheets etc during the 5 days. This is far from a high-end hotel's standard.

2026-07-21 • via Tripadvisor
D
David • solo_traveller • au
7
Pros:

Great location.

Cons:

Decor a little dated.

2026-07-21 • via Nuitee
X
Xinwen Shi • family_with_children • au
9
Pros:

The location is perfect, a few minute walk to ferry terminal, restaurants and city.
Staff is super friendly.

Cons:

The room is bit old.

2026-07-21 • via Nuitee
N
Nadine • family_with_children • au
8
2026-07-21 • via Nuitee
P
pk • solo_traveller • au
10
2026-07-21 • via Nuitee
D
Donnelly • couple • au
10
Hilton was very central to our needs. Staff were very helpful and friendly. Executive lounge was generously stocked and
Pros:

Staff were excellent. Service was friendly and prompt.

Cons:

Parts of the hotel especially the exterior could do with painting

2026-07-21 • via Nuitee
K
Kate • solo_traveller • au
10
Pros:

Plenty of helpful staff, lovely bar and buffet breakfast overlooking the water. Room was a standard 2 x double size, with nice balcony overlookong the water. Amenities clean and modern. Even allowed us to use the pool after check out while we waitied for our flight out.

Cons:

Nothing negative to report.

2026-07-21 • via Nuitee
A
Adepto • Couples • Hong Kong
6
Great Location, But Tired
Pros:

Great location. Really great location. Nice sized rooms with balconies which are a great perk. Good secure parking. Nice swimming pool. Hotel is a bit tired however. We had a cracked bathroom sink, broken blinds, wobbly balcony chairs, and insufficient coffee in the room. In fairness probably better than the competition but for the price it’s average.

2026-07-20 • via Tripadvisor
S
Suvid • solo_traveller • au
10
2026-07-20 • via Nuitee