Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good staff
Great location
Nice amenities
Beautiful views
Cons:
Inconsistent dining options
Early bar closure
Old TV in room

Categories

Cleanliness
7.63
Room was cleaned every single day and always in excellent condition.
Service
9.1
Excellent customer service; staff was fantastic and helpful.
Location
9.14
Fantastic location, walkable to major attractions and beautiful views.
Room Quality
8.09
Rooms were nice with a great view; surprise anniversary cake was appreciated.
Amenities
8.12
Good gym and pool, though the bar closes early.
Value for Money
8.08
Good overall value for the location and service provided.
Food and Beverage
7.63
Breakfast was good but could be improved; some inconsistencies in dinner.
Overall Experience
8.6
Overall a wonderful stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:32

Property Description

Luxurious Accommodation with Stunning Views

Spa Pool and Lagoon-Style Outdoor Pool
Indulge in relaxation at Hilton Cairns with a spa pool and a picturesque lagoon-style outdoor pool. Enjoy the beautiful Tropical North Queensland weather while lounging at the pool bar or on ample soft seating, deck chairs, and umbrellas surrounding the pool.

Dining Experiences with Water Views
Experience exquisite dining at Hilton Cairns with two restaurants offering water views. Mondo on the Waterfront provides a unique al fresco dining experience right by the water, while the signature restaurant serves a refined menu with local and international flavors. Don't miss the chance to try the famous fajitas or decadent Mondo BBQ.

Convenient Amenities for a Relaxing Stay
Unwind after a day of exploration at the hotel's lobby bar, Gin Social, or enjoy the flexibility of in-room dining with an extensive Room Service Menu and a Grab and Go outlet for minibar essentials. Book your stay now and elevate your Cairns experience at Hilton Cairns.

Important information:

Please note that different policies and additional supplements may apply for extra guests. The property can arrange airport pick up, using an external company, for an additional charge. Please note that there is a 2% charge when you pay with a credit card. Guests are required to show a photo ID and credit card at check-in. Please note that car parking fees of AUD $25 are valid for 1 entry and 1 exit. Car park height limit is 6.1 ftParking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 3483 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
B
beatriz • couple • es
7
2026-06-27 • via Nuitee
R
Rossetto • solo_traveller • au
10
Very Happy
Pros:

The staff were amazing. Also its super close to all the good restaurants

Cons:

The exterior of the building could do with a scrub or repaint but that's being picky.

2026-06-27 • via Nuitee
R
Robert • couple • au
5
2026-06-27 • via Nuitee
H
Haulwen • couple • nz
5
Booked for 7 nights, stayed for 3 didn’t meet my expectations
Pros:

The breakfast was phenomenal but crowded and far too many tables shoved into a small area. Breakfast restaurant staff are incredibly helpful and friendly.

Cons:

Very outdated, lakes personality and character
Staff on the desk rather rude and unhelpful
Manager Alvin was exceptional

2026-06-26 • via Nuitee
J
Jane • couple • au
10
Pros:

View.

Cons:

N/A

2026-06-25 • via Nuitee
M
Michael • couple • au
10
Happy staff, beautiful and spacious entry, Lovely views from the room, excellent breakfast.
Pros:

The room was very spacious, clean neat and tidy, Location was excellent, Breakfast was absolutley delicious, the staff were friendly and very helpful so thank you.

Cons:

All was good thank you

2026-06-25 • via Nuitee
S
Shaun Ezard • solo_traveller • au
10
2026-06-25 • via Nuitee
P
POKAI • couple • tw
10
2026-06-25 • via Nuitee
T
Tricia • couple • au
9
2026-06-25 • via Nuitee
P
Perry • couple • jp
8
2026-06-25 • via Nuitee
A
Anubhav • family_with_children • au
8
2026-06-23 • via Nuitee
J
Julie • couple • au
8
Very enjoyable and we would stay there again
Pros:

Perfect location we could walk everywhere

Cons:

We hired a car for one day and they charge $30 for guests which I thought was expensive - we parked on the road for free

2026-06-22 • via Nuitee
M
Marmar • extended_group • au
6
2026-06-21 • via Nuitee
K
Karen • couple • au
10
Our stay was amazing. Our room was comfortable and clean. The buffet breakfast was great. All the staff were so lovely,
Pros:

The property was well looked after and clean.

2026-06-21 • via Nuitee
M
Mark • solo_traveller • au
10
2026-06-21 • via Nuitee
H
Humble • solo_traveller • us
9
2026-06-20 • via Nuitee
N
Nadine • extended_group • au
10
2026-06-20 • via Nuitee
A
Alana • family_with_children • au
9
2026-06-20 • via Nuitee
A
Allen • family_with_children • au
10
See above
Pros:

Excellent location - great views - great room Wry good breakfast available - secure parking

Cons:

Nothing really

2026-06-19 • via Nuitee
N
Natalie • couple • au
9
Pros:

Great location, clean and friendly staff.

Cons:

NA

2026-06-19 • via Nuitee