Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good staff
Great location
Nice amenities
Beautiful views
Cons:
Inconsistent dining options
Early bar closure
Old TV in room

Categories

Cleanliness
7.63
Room was cleaned every single day and always in excellent condition.
Service
9.1
Excellent customer service; staff was fantastic and helpful.
Location
9.14
Fantastic location, walkable to major attractions and beautiful views.
Room Quality
8.09
Rooms were nice with a great view; surprise anniversary cake was appreciated.
Amenities
8.12
Good gym and pool, though the bar closes early.
Value for Money
8.08
Good overall value for the location and service provided.
Food and Beverage
7.63
Breakfast was good but could be improved; some inconsistencies in dinner.
Overall Experience
8.6
Overall a wonderful stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:32

Property Description

Luxurious Accommodation with Stunning Views

Spa Pool and Lagoon-Style Outdoor Pool
Indulge in relaxation at Hilton Cairns with a spa pool and a picturesque lagoon-style outdoor pool. Enjoy the beautiful Tropical North Queensland weather while lounging at the pool bar or on ample soft seating, deck chairs, and umbrellas surrounding the pool.

Dining Experiences with Water Views
Experience exquisite dining at Hilton Cairns with two restaurants offering water views. Mondo on the Waterfront provides a unique al fresco dining experience right by the water, while the signature restaurant serves a refined menu with local and international flavors. Don't miss the chance to try the famous fajitas or decadent Mondo BBQ.

Convenient Amenities for a Relaxing Stay
Unwind after a day of exploration at the hotel's lobby bar, Gin Social, or enjoy the flexibility of in-room dining with an extensive Room Service Menu and a Grab and Go outlet for minibar essentials. Book your stay now and elevate your Cairns experience at Hilton Cairns.

Important information:

Please note that different policies and additional supplements may apply for extra guests. The property can arrange airport pick up, using an external company, for an additional charge. Please note that there is a 2% charge when you pay with a credit card. Guests are required to show a photo ID and credit card at check-in. Please note that car parking fees of AUD $25 are valid for 1 entry and 1 exit. Car park height limit is 6.1 ftParking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 3125 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
J
Jenna • couple • au
7
Great location for a night out
Pros:

Cleanliness location and service

Cons:

Outdated and mould on ceiling

2026-02-13 • via Nuitee
G
Giusy • couple • it
10
Pros:

Eccellente

2026-02-13 • via Nuitee
C
Cosme • solo_traveller • au
10
Great location with friendly staff and a nice water view
Pros:

The friendly staff, nice buffet breakfast, nice room with a nice view. Best location

Cons:

Nothing

2026-02-12 • via Nuitee
S
Suman • family_with_children • au
10
Pros:

Excellent

Cons:

Pillow

2026-02-11 • via Nuitee
B
Bennycolv • solo_traveller • au
8
Pros:

Buffet breakfast amazing

Cons:

Doors banging opposite lift impossible to have a ly in
Very disappointed to pool it was the main reason I chose this hotel

2026-02-11 • via Nuitee
T
tanja • couple • dk
8
2026-02-10 • via Nuitee
T
Timothy • family_with_children • au
10
2026-02-09 • via Nuitee
K
Kris • solo_traveller • au
7
2026-02-09 • via Nuitee
E
Edward • couple • gb
8
2026-02-09 • via Nuitee
V
Vishal • extended_group • au
5
2026-02-09 • via Nuitee
Z
Zavvari • family_with_children • au
8
2026-02-08 • via Nuitee
A
Andrew • couple • au
8
2026-02-08 • via Nuitee
Žana • couple • au
8
2026-02-08 • via Nuitee
M
Maxita • couple • au
10
We like our stay thank you
Pros:

Nice people

Cons:

All good

2026-01-31 • via Nuitee
S
Sarah Hutchings • extended_group • au
8
Great Hotel in prime location
Pros:

The location was good, service prompt. Breakfast had a good selection and variety. Executive lounge was a plus.

Cons:

The beds were slightly uncomfortable and the pillows were very soft, needed a bit of firmness.
Spa in pool area smelt funky so did not use

2026-01-31 • via Nuitee
S
Scott • couple • au
10
Can’t wait to cone back to Hilton and see more of cairns
Pros:

Annie was a delight breakfast was lovley location was perfect can’t wait to come back lived our room with view of boats palm mountains was in my happy place

Cons:

Everything was great

2026-01-31 • via Nuitee
D
Dipan • extended_group • au
10
Pros:

This was our second time here. Can't fault anything. Excellent location, well maintained facilities, impeccable room service, amazing breakfast, morning coffee and evening drinks at the executive lounge (worth booking), beautiful views, and friendly staff. Everything was as you would expect or even more. It was one of our best hotel staying experiences.

2026-01-31 • via Nuitee
J
JingXian • family_with_children • au
10
2026-01-31 • via Nuitee
P
Pulkit • family_with_children • au
8
Great experience
Pros:

Great location

2026-01-31 • via Nuitee
V
Valerie • solo_traveller • ca
10
2026-01-31 • via Nuitee