Sonesta Hotel Houston IAH Airport

Hotels
Sonesta Hotel
7.6 (145 reviews)
425 North Sam Houston Parkway East, Houston, Texas, 77060 , Houston , US

Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Cons:
Poor service
Limited amenities

Categories

Cleanliness
8.56
Very clean as mentioned in multiple reviews.
Service
6.53
Mixed reviews highlighted issues with staff.
Location
8.07
Limited amenities nearby were mentioned, impacting convenience.
Room Quality
7.52
Rooms were described as comfortable and clean.
Amenities
7.05
Limited options on-site and lack of WiFi code were noted.
Value for Money
7.51
Breakfast pricing was criticized, affecting perceived value.
Food and Beverage
6.56
Breakfast was noted as not worth the price.
Overall Experience
9.03
All around great stay mentioned in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:52

Property Description

Luxurious Amenities
Indulge in an array of facilities such as an outdoor pool, spa tub, and fitness center. Enjoy complimentary internet access and concierge services, with onsite shopping adding to the experience.

Dining and Entertainment
Satisfy your appetite at the hotel's restaurant or unwind at the bar/lounge. For a cozy night in, opt for room service. Start your day with a delectable breakfast served on weekdays and weekends for a fee.

Event Spaces and Services
With a 24-hour business center, express check-out, and laundry services, business needs are catered to seamlessly. The hotel offers 27000 sq ft of event space, including a conference center and 16 meeting rooms.

Unwind and experience comfort at Sonesta Hotel Houston IAH Airport, conveniently located near popular attractions and major airports. Book your stay now for an unforgettable Houston experience.

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

  • Pets

    Pet max weight (per pet) in lb is 40

See all policies

Location

Guest Reviews

7.6
Based on 145 reviews
Cleanliness: 8.56
Service: 6.53
Location: 8.07
Room Quality: 7.52
Amenities: 7.05
Value for Money: 7.51
Food and Beverage: 6.56
Overall Experience: 9.03
B
Brent partner
10
Pros:

Clean, quiet, comfy, and the room service was very efficient.

2025-10-10 via Nuitee
J
Jorge partner
10
Pros:

Clean good
Staff good
Room good

2025-09-28 via Nuitee
R
Robin family
2
Pros:

The staff spoke 99% Spanish. How do an English speaking person understand Spanish? Staff lie and don’t want to work. They used my card and made transactions I never approved. I had to call the police.

2025-09-24 via Nuitee
T
Tanner
6
Pros:

.

2025-09-16 via Nuitee
J
Jorge
10
Pros:

All around great stay

2025-08-17 via Nuitee
N
Nathacha
10
Pros:

Great

2025-08-15 via Nuitee
L
Lisa
6
Time for an update
Pros:

No wifi code was provided at check in, one restaurant on the premises, everything else you had to walk/uber to, hotel needs updating, can hear anything and everything in the hallway.

2025-08-07 via Nuitee
L
Laurel
10
Pros:

This is an older property, but the staff were so incredibly accommodating.

2025-07-21 via Nuitee
S
Sarah R family
10
Pros:

Very clean

2025-07-16 via Nuitee
M
michelle family
10
Pros:

Very nice friendly staff will definitely be back

2025-07-12 via Nuitee
J
Jennifer
6
Pros:

I called for the airport shuttle and my calls were ring no answer. It is $30 by taxi ride (including tip) should you need to know. Breakfast was not worth the $21. Staff at the front desk was not very hospitable. Rooms were comfortable and clean. The housekeeping staff was very nice as well as the buffet staff which gives it 2 stars otherwise it would be 1. I will not be staying here again if I should I need a hotel close to the IAH.

2025-07-09 via Nuitee
D
Duc partner
2
Pros:

The hotel smells bad and I can't sleep.

2025-07-06 via Nuitee
T
Taiesha partner
8
Pros:

This place could use an upgrade. The curtains had small holes so light came in walking us up in the morning. The tv was old and has no streaming options. We bought a Roku thinking we could use that but there was no way to change the input. We didn’t spend much time in the room, so it was okay. It was cheap and we slept well.

2025-07-06 via Nuitee
K
Kirk family
2
Pros:

This place was the pits of absolute hell! NO AIR-CONDITION- drug smell throughout the facility.. the pool is nothing like the photos and nothing worked. 1 singular person working July 4th weekend. No management, no fans, had to call security over a domestic dispute in the adjacent room. Security did absolutely nothing because he said he didn’t see the male hit the female.. so he made the recommendation to them to “lower their voice” if I could give the the opposite of 5⭐️ it would be negative infinity . This is a place of misdeeds and zero accountability.. absolute filth!

2025-07-05 via Nuitee
A
Angel family
10
Pros:

Great property, excellent Staff!!

2025-07-05 via Nuitee
L
Lynette
10
Pros:

The experience staying here was good I don’t have any complaints. I would just like to thank the hotel for the good hospitality

2025-06-29 via Nuitee
J
Jose friends
8
Pros:

Very nice I will be back for sure .

2025-06-26 via Nuitee
J
James
10
Pros:

Great place to stay will visit again

2025-06-25 via Nuitee
I
Iva La friends
8
Pros:

Safe initially not working fixed promptly! Also supplied a mini fridge when requested!

2025-06-22 via Nuitee
L
louis partner
10
Pros:

niece

2025-06-18 via Nuitee