Hilton Garden Inn Key West / The Keys Collection

Hotels
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Hilton Garden Inn
7.8 (1589 reviews)
3850 North Roosevelt Boulevard , Key West , us

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Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Outdated rooms
High prices for amenities

Categories

Cleanliness
7.7
Cleanliness mentioned positively but had issues with dirty towels and some rooms not being cleaned properly.
Service
8.7
Overall positive experiences with staff, particularly noted warmth and hospitality.
Location
8
Generally favorable, distance from downtown noted by some but considered a plus for quietness.
Room Quality
7.2
Complaints about outdated rooms and issues with specific amenities like the broken bathroom door.
Amenities
7.7
Amenities were sufficient but limited insights into extra facilities; cited issues with pool access.
Value for Money
6.7
High costs mentioned compared to quality and unexpected fees for breakfast and parking.
Food and Beverage
8.2
Breakfast and general dining experiences are well rated.
Overall Experience
8.2
Generally positive experience despite some issues noted in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:06

Property Description

Convenient Location
Located just minutes away from the Key West International Airport and Duval Street, the Key West Hilton Garden Inn offers easy access to the city's popular attractions.

Relaxation and Recreation
Enjoy the outdoor pool with a hot tub, stay active at the fitness centre, or unwind at the tiki bar with a refreshing cocktail. Bicycles are available for exploring the area, and there's even a shuttle to take you to the city centre.

Delightful Dining and Services
Indulge in delicious meals at the Garden Grille restaurant, grab drinks and snacks at the poolside tiki bar, and let the concierge service assist you in planning your Key West adventures. With comfortable rooms featuring modern amenities, your stay at Hilton Garden Inn Key West will be unforgettable.

Important information:

For oversize vehicles, there is a daily parking fee assessed. This includes but is not limited to commercial vehicles, trailers, busses, and passenger vehicles with more than 9 seats.

The resort fee includes:
-Additional inclusions
-Beach loungers
-Beach towels
-In-room bottled waterGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 14.95 per day.

Location

Guest Reviews

7.8
Based on 1589 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8
Room Quality: 7.2
Amenities: 7.7
Value for Money: 6.7
Food and Beverage: 8.2
Overall Experience: 8.2
C
Camille • couple • us
10
Pros:

Very clean, staff was friendly and great accommodations

Cons:

The AC turned off often during the night and made the room very hot.

2026-05-16 • via Nuitee
C
Celito • solo_traveller • br
4
Pessima pelo atendimento no check in. Instalações boas.
Pros:

Localização, limpeza.

Cons:

Chegamos duas horas antes do horário para o check in e perguntariam se queríamos fazer naquele horário. Fizemos. Pra nossa surpresa cobraram US$ 50,00 de taxa por antecipação do check in e não informaram que teria essa taxa quando chegamos ao hotel.

2026-05-15 • via Nuitee
R
robert • solo_traveller • us
8
Nice room.....but
Pros:

Room nice,

Cons:

Shower no grab bar and slippery floor. Chickens kept us up at 3am

2026-05-14 • via Nuitee
A
Angel • couple • us
3
Pros:

El ambient de la piscina

Cons:

Se reservò una habitation con cama king, la cual no fue entregada en el momento del check in, por ende nos entregaron habitation con cama queen en estado deplorable, estas camas son del siglo xx, teniamos tenor, estres ,miedo de dormir en Ellas debido a que traqueban demasiado, totalmente inconformes con este cambio.

2026-05-14 • via Nuitee
M
Martina • couple • ch
7
Pros:

Gutes Frühstück

Cons:

Konnten kein Velo mieten, da das Personal dafür nicht da war

2026-05-13 • via Nuitee
P
Piotr • solo_traveller • pl
8
2026-05-13 • via Nuitee
J
Jennifer • couple • nl
7
2026-05-13 • via Nuitee
V
Vang • solo_traveller • us
10
2026-05-12 • via Nuitee
T
Thomas • couple • us
9
Pros:

Everything

Cons:

Nothing

2026-05-12 • via Nuitee
C
Carlos • solo_traveller • us
9
Pros:

Staff was professional everything was nice and clean

2026-05-11 • via Nuitee
B
Brigitte • couple • ca
9
2026-05-08 • via Nuitee
J
Julian Levente • solo_traveller • de
10
Pros:

Rooms are clean and comfortable. The Hotel is very nice.
The Shuttle Bus to Old Town Key West is very good.

2026-05-08 • via Nuitee
Z
Zbigniew • family_with_children • us
10
Pros:

All

2026-05-06 • via Nuitee
G
Gilberto • couple • br
10
Sisipho foi muito gentil, hotel nota 10
Pros:

O que eu mais gostei foi o atendimento da recepcionista Sisipho, que ajudou a transformar um momento especial que estávamos vivendo em algo mais especial ainda, obrigado pelo carinho. Hotel bastante confortável, de fácil acesso. Com cadeiras de praia e coolers emprestados para uso na praia, o que já facilita muito. Estacionamento bem próximo aos quartos. Recomendo super o hotel.

2026-05-06 • via Nuitee
M
Monika • solo_traveller • fr
8
Un très court séjour
Pros:

La piscine

Cons:

Le bruit de la route passante

2026-05-04 • via Nuitee
A
ANDRES • couple • ec
10
2026-05-04 • via Nuitee
H
Herr Kreitsch • solo_traveller • de
5
Renovierungsbedürftige Anlage
Pros:

Der kostenlose Transfer in die Innenstadt mit einem lokalen Kleinbus.

Cons:

Hat einen einfachen IBIS Hotel Charakter. Katastrophales Preis-Leisungs-Verhältnis.
Die Anlage ist sehr in die Jahre gekommen und bedarf der Renovierung.

2026-05-03 • via Nuitee
D
David Islem • family_with_children • co
8
2026-05-02 • via Nuitee
M
Mathilde • couple • fr
8
Très bien pour un court séjour
Pros:

La propreté de la chambre et de la piscine ainsi que du hall de l’hôtel. L’accueil du personnel à la réception et le personnel de navette.

Cons:

certains endroits ne sont pas très propre. (Mégots sur les paliers, nombreuses fuites dans le garage qui rendent l’endroit sale et parfois nauséabond).
La route qui donne sur l’hôtel est bruyante (surtout à la piscine).

2026-05-02 • via Nuitee
T
Thais • extended_group • br
10
Excelente área da piscina.
Pros:

Tudo. Especialmente a piscina e o ofurô.

2026-05-01 • via Nuitee