Numa London Chelsea Green

Hotels
Sonder
7.7 (2987 reviews)
35 Ixworth Place , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Convenient location
Value for money
Friendly staff
Cons:
Cleanliness issues
Comfort of the rooms
Limited breakfast options

Categories

Cleanliness
6.58
Issues with room cleaning and lack of attention to maintenance noted.
Service
8.57
Appreciation for staff responsiveness and extra efforts for guests' needs.
Location
8.57
Good location near transport and local amenities.
Room Quality
7.58
Some complaints about discomfort and glass bathroom doors, but overall satisfactory.
Amenities
7.08
Basic amenities available but some lack of attention like uncleaned mugs.
Value for Money
8.07
Considered good value in a pricey city, some compromises noted.
Food and Beverage
7.08
Breakfast variety could be improved; mixed reviews on quality.
Overall Experience
8.07
Mixed feedback but overall positive with some valuable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:16

Property Description

Charming Victorian Hotel in the Heart of Chelsea

Convenient Location: Situated just 550 yards from South Kensington London Underground Station, Sonder l Chelsea Green offers easy access to the city's attractions and shopping destinations.

Unique Blend of Styles: Experience a seamless fusion of traditional English character and modern design in our Victorian building, providing a cozy and stylish ambiance for your stay.

Atrium Social Space: Relax and unwind in our hotel's atrium, a perfect spot to socialize or enjoy complimentary breakfast offerings like coffee and pastries.

Book your stay at Sonder l Chelsea Green now for a delightful blend of comfort, convenience, and style.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.7
Based on 2987 reviews
Cleanliness: 6.58
Service: 8.57
Location: 8.57
Room Quality: 7.58
Amenities: 7.08
Value for Money: 8.07
Food and Beverage: 7.08
Overall Experience: 8.07
V
Vassili solo_traveller it
10
Pros:

Great location and great price for Chelsea London

Cons:

The mutual spaces and the lobby need to be cleaned better

2026-06-13 via Nuitee
C
Chris couple gb
10
Pros:

Very convenient, good value hotel . Perfect for one or a couple of nights . Comfortable room

Cons:

nothing

2026-06-12 via Nuitee
P
Paul solo_traveller gb
9
Really Hoid stay in the heart of Chelsea great value for money
Pros:

The Location is ideal and just what I needed for my stay plus the simplicity of check in and PIN number etc

Cons:

The Lift was broken and was very much in need of renewal or refurbishment

2026-06-11 via Nuitee
M
MLevesque851 solo_traveller ae
7
Expensive quiet Chelsea
Pros:

The room itself was clean and well lit. Although small it was comfortable and the toilet and shower were accessible and decent. The door lock security with the pin pads and automatic systems was well organized and secure.

Cons:

It was close to where I needed to be but, quite isolated from most normal places that would make things easier to live with. Finding places in the area to eat and work proved difficult and a lot of the area is extremely overpriced. I had to be there for work but, it was more difficult staying there as there are very few amenities nearby. The bathtub is very high on the edges and should have a hand rail to get in and out. The weather was fairly constant rain with cold blustery winds so the room was cold. Heating was provided by a lone radiator in the bathroom which I slept next to instead on the bed for warmth.

2026-06-09 via Nuitee
K
karina solo_traveller bb
2
2026-06-09 via Nuitee
C
Christine solo_traveller au
4
Budget accommodation
Pros:

Location

Cons:

Run down. Budget accommodation. Not 4 star

2026-06-09 via Nuitee
C
Charles and Anneli couple gb
4
Disappointed
Pros:

Good location and comfy bed

Cons:

Apparently the “standard double rooms” are now in the basement - although as there are only 2 basement rooms I find this hard to believe! Room -02 was dark with no natural light at any time in the day and no window possible to open. Also the bathroom door is right next door to the bed and the glass panel means that any privacy is non existent.

Please be fair and say that these rooms are in the dungeon!

Really not a 4 star hotel as no staff, breakfast no longer (as when it was the My Hotel) - but a comfy bed in a good location and that’s it.

2026-06-08 via Nuitee
A
Adila couple gb
7
Good location but the facilities are mid.
Pros:

Location is good and lockers

Cons:

Shower head are tiny with hardly any flow, my sink was blocked on arrival 🥲

You won’t see staff walking around, it’s very much self serve but I’m not sure that’s the right approach given the size of the building.

2026-06-07 via Nuitee
K
Kamran solo_traveller gb
8
2026-06-07 via Nuitee
M
Megan couple gb
10
Great stay for great price in great location
Pros:

So easy to check in and out. Very clean!

Cons:

Rooms weren’t sound proof but it’s fine!

2026-06-07 via Nuitee
A
Amie extended_group gb
10
2026-06-06 via Nuitee
K
Kayleigh solo_traveller gb
5
Good for one night or two.
Pros:

I liked that it was a perfect location for Chelsea Flower Show. You can walk straight there about 15 minutes. The room had air-conditioning which was great, bed was comfortable and the tv was great with Netflix etc.

Cons:

The bathroom wasn't great. I don't know why you would put a frosted panel on the door to the bathroom, you can still see inside and the loo was facing the door! The shower pressure was terrible, literally a dribble of water.

2026-06-05 via Nuitee
F
Folco family_with_children it
8
2026-06-02 via Nuitee
R
Rathiga Narayanan solo_traveller my
6
2026-06-01 via Nuitee
C
Clarissa family_with_children sa
9
Pros:

AC!

Cons:

No breakfast but still plenty de choices around

2026-05-31 via Nuitee
A
Anna family_with_children de
10
В целом отлично
Pros:

Было чисто

Cons:

Не работал сейф

2026-05-31 via Nuitee
A
AMIR family_with_children il
8
תמורה מלאה לתשלום
Pros:

מיקום נגיש, שכונה שקטה ונקייה מסעדות קרובות

Cons:

מעלית התקלקלה ולא תוקנה בזמן

2026-05-29 via Nuitee
T
Tom noble solo_traveller gb
7
Pros:

All good except the lift was broken and no offer financial compensation was made

2026-05-28 via Nuitee
G
Giada couple it
8
Pros:

La posizione

Cons:

Il servizio wi-fi

2026-05-28 via Nuitee
M
Merijn couple nl
9
2026-05-27 via Nuitee