The Lexington Hotel, Autograph Collection

Hotels
•
Autograph Collection
8 (1244 reviews)
511 Lexington Avenue at 48th Street , New York , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Elevator problems

Categories

Cleanliness
7
Mentioned multiple times as dirty and poorly maintained.
Service
9.5
Consistently referenced as friendly and helpful, despite issues.
Location
9.5
Repeatedly praised for its great location.
Room Quality
7.5
Problems noted with room size and design.
Amenities
8
Some issues noted, but fitness center available.
Value for Money
6.5
General sentiment indicates overpriced for quality.
Food and Beverage
7.5
Noted as expensive and limited operational hours.
Overall Experience
8.5
Frustrations noted, but overall enjoyment from previous stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:08

Property Description

Luxurious Accommodations

Experience the elegance of The Lexington New York City, Autograph Collection, boasting stylish rooms with modern amenities like flat-screen TVs and marble bathrooms. Enjoy the convenience of smart TV streaming apps in every room for your entertainment needs.

Convenient Facilities

Stay active in our well-equipped fitness center with TVs and music, or catch up on work at the 24/7 business center. Unwind in the evenings with live entertainment on the property, ensuring a memorable stay.

Prime Location

Situated just steps away from Grand Central Station and other iconic landmarks, The Lexington offers easy access to the best of New York City. Book now for a luxurious stay in the heart of the city.

Important information:

Please note that the parking fee must be paid each time the car is parked in the garage.

Please note that the mandatory destination fee of $35 includes the following:

Access to Crunch Signature Gym onsite (2 passes per day)

$35 valet laundry credit (daily)

$35 beverage credit (daily)

Enhanced wifi

City Bike passes (2 passes per day)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1244 reviews
Cleanliness: 7
Service: 9.5
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 8.5
P
P5647KDjohnm • Business
8
Recent Pleasant Visit
Pros:

Interesting hotel. Lots of things I like, such as the location. easy to get to all the attractions without the annoyance of Time Square and other spots in the city. Friendly staff and an old world charm. Also quite noisy from the street traffic. Ask for a high floor room in the back of the hotel or you may not be sleeping during your stay. We had to ask for a room change. The initial room on a mid-level floor on a corner facing Lexington Avenue was absolutely brutal for the night noise.

2026-03-19 • via Tripadvisor
L
Lesli • solo_traveller • us
10
2026-03-19 • via Nuitee
L
Liliia • solo_traveller • ua
8
2026-03-18 • via Nuitee
M
Masenov • family_with_children • us
10
2026-03-14 • via Nuitee
C
Christine • family_with_children • au
7
Pros:

Great location, amenities and we're flexible with check out

Cons:

Very loud heating system that disrupted my sleep, tv system played up, no instructions on how to call down to reception, wifi could have been better.

2026-03-09 • via Nuitee
F
Fayez • solo_traveller • kw
7
It’s ok in general
Pros:

Excellent location

Cons:

The heat was not stable

2026-02-26 • via Nuitee
H
Happiness09512250093 • Business • London, England
10
Caring Staff
Pros:

I would like to thank Jeniffer Lee (housekeeper) for your reliability and positive attitude. After being stuck in NYC due to the blizzards you made my stay as if I was home. It’s clear that you genuinely care about your work. Thank you for all the effort you put in, hope to see you around soon xx

2026-02-25 • via Tripadvisor
P
Passenger10574494901 • Business
2
Extremely disappointed with this hotel’s service and negligence.
Pros:

Extremely disappointed with this hotel’s service and negligence.
I left expensive Lululemon clothes in my room after switching rooms. Housekeeping did not check the room properly and rented it to the next guest right away. Even after I notified the hotel immediately, they did NOT retrieve my items from the next guest upon check‑out, and my clothes were taken.

Staff promised compensation but have ignored all my emails since I left New York.
No accountability, no follow‑through, terrible guest service.

2026-02-23 • via Tripadvisor
S
S7846MVjoshuad • Family
10
Top tier service!
Pros:

Our trip was amazing! Felipe spoiled us with a late check out, Imrana kept us safe, and Ramay treated us at the gift shop. These dudes genuinely care about our experience and how we consider top tier service. They exceeded our expectations and we are extremely grateful for their professionalism. I would highly recommend this resort to anybody coming to experience NY for the first time 🤙

2026-02-23 • via Tripadvisor
H
hardies2018 • Family • Glasgow, Scotland
10
Great Family Stay
Pros:

Great Location (approx. 15min walk to Times Sq, Broadway etc)
Hotel clean, we had a lovely quiet room with great side view.
Free bottled water from hotel shop and we requested a kettle for our room from reception. All the staff were very helpful, Thank you
Hotel gives 35 dollar credit from tourist tax to use on food and drink from bar but beware of bar prices !! Breakfast for us was not value for money (family of 4, it was 145 dollars per day !!) We used Park Ave Kitchen across the road, lovely well priced options for breakfast and lunch and Starbucks for coffee.
Con: 3 dollar charge for each item left with door staff when checking in or out (This is excessive and cash only payment !! - I question why such a standard of hotel is charging such, this should be a free service).

Overall we enjoyed our stay and we would definitely stay here again but we would be better organised to prevent being overcharged.

2026-02-20 • via Tripadvisor
6
62riannas • Friends getaway
10
Top-Notch Service
Pros:

Where should I start? Right when I entered the hotel, a gentleman promptly offered his help. While I stood in line to check in, I was struck by the stunning lobby. During the check-in process, I encountered a delightful woman named Nicole. She was friendly and attentive to every request. I shared my concerns with her, and she quickly provided a solution. Nicole assigned us a lovely room with a fantastic view and arranged for a mini fridge. Although it was a bit warm, we truly enjoyed our stay. The room was spotless, and the noise level was surprisingly low given the location.

2026-02-16 • via Tripadvisor
L
Lana • solo_traveller • gb
7
Great location, but compromises on the elegance
Pros:

Great location and gym

Cons:

The room was very dated, the temperature dial for the shower was not fixed on and fell off marking the bath. The toilet also didn’t flush properly. Breakfast felt fairly expensive for what was offered.

2026-02-14 • via Nuitee
K
Kyle • family_with_children • us
7
2026-02-09 • via Nuitee
7
780ronniet • Business
2
No heat - coldest day in NYC!
Pros:

This should be called a hostel at best, one of New York’s coldest nights, no heat, window will not close, room did not get above 60F. Called at 3am, engineering arrived at 8.15am. This place is a disaster avoid at all costs.

2026-02-02 • via Tripadvisor
J
Jaylina • extended_group • us
10
2026-01-31 • via Nuitee
S
Sandra • family_with_children • us
10
2026-01-29 • via Nuitee
A
Abayeva • couple • us
10
Beautiful and comfortable location to stay on the weekend!!
Pros:

I liked the location and comfortability of the beautiful view and the atmosphere in the hotel!!!!

Cons:

None

2026-01-29 • via Nuitee
A
Angela • couple • gb
9
2026-01-25 • via Nuitee
D
DYLAN • couple • fr
9
2026-01-25 • via Nuitee
7
789marypate • Business
6
Good Location - That's about it
Pros:

The location is great and the staff is friendly but.....the hotel rooms need a massive upgrade. The first room they gave me was 75 degrees and they couldn't fix the temp so it was either 75 or 66 and it was right off the elevator which sounded like a freight train coming into the room. They kindly moved me to another room on the 28th floor. Lovely but EVERY hour, the pipes cranked LOUDLY....and I mean all night long. It was a nightmare and I asked for a different room and they said they didn't have any other options. When I checked out, I mentioned the pipe noise and she said "oh yes, everyone complains about that". Really? You know you have an issue and you still place people in the room and ask them to pay for it? Plenty of other hotel options.

2026-01-24 • via Tripadvisor