Quality Inn & Suites Lexington

Hotels
•
Quality Inn
6.6 (319 reviews)
328 West Main Street , Lexington , US
+1 540-463-6400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly / accommodating staff (in many reports)
Good breakfast
Pool described as clean
Good value for the price
Comfortable beds mentioned by some
Cons:
Serious cleanliness issues (black mold, mildew, blood on sheets, stains)
Room maintenance problems (patched floors, falling plaster, bed squeaks, poor water pressure)
Inconsistent front-desk service and unresolved refund complaints
Limited or no parking
Small pool / some amenity malfunctions (drink machine, TV initially broken)

Categories

Cleanliness
3.5
Multiple reports of serious cleanliness problems (black mold, mildew on bathroom ceiling, blood on sheets, stains, general room dirtiness) justify a low score.
Service
7.5
Mostly positive reports of friendly, accommodating staff and helpful front-desk actions in some cases, though several guests reported unhelpful or unfriendly front-desk interactions and unresolved refund issues.
Location
8.5
Consistently praised for being near attractions and convenient; location was repeatedly listed as a major pro.
Room Quality
4
Numerous room-quality issues: patched/tripping-floor, falling plaster, stained comforters, squeaky beds, poor water pressure, lack of plugs and generally uncomfortable beds.
Amenities
6.5
Mixed amenities: pool described as clean but very small, showers sometimes praised, TV/Drink machine problems reported, and parking is limited — overall middling.
Value for Money
7.5
Several guests noted the hotel was good for the price and expressed satisfaction with value despite some issues.
Food and Beverage
7
Breakfast was often described as good; a few issues noted such as a non-working drink machine and an initial TV replacement for a broken set.
Overall Experience
8.3
Many stays were described as satisfactory or enjoyable with good location, friendly staff, and decent breakfast; however, cleanliness and room-maintenance problems tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location and Nearby Attractions
The Quality Inn & Suites hotel, just 15 minutes from Columbia Metropolitan Airport, offers easy access to popular attractions like Lake Murray and Riverbanks Zoo.

Free Amenities and Services
Enjoy complimentary perks such as the Q Corner Café Breakfast, high-speed Internet, and a seasonal outdoor pool.

Business-Friendly Accommodations
Business travelers benefit from fax services, a conference room, and rooms equipped for work and relaxation, including whirlpool tubs.

Book your stay at Quality Inn & Suites for a convenient and comfortable experience!

Important information:

Guests must be 21 years of age or older and show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAE

Location

Guest Reviews

6.6
Based on 319 reviews
Cleanliness: 3.5
Service: 7.5
Location: 8.5
Room Quality: 4
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 8.3
S
Susan • family_with_children • us
3
Sweet staff, cheap room, just bring ear plugs.
Pros:

Staff was super nice, room was cheap. Breakfast included.

Cons:

The room was in fair condition, but clean. There was a large open gap in the door and we had to stuff towels in it to prevent smoke and bugs from coming inside. The bathroom was in rough shape with damaged tile, mold and mildew, and the toilet didn't flush correctly. The noise from other hotel guests was horrible, even after midnight. Now, the other guests are not the fault of the hotel but the room condition was on the property managers.

2026-11-05 • via Nuitee
T
timithy • family_with_children • us
8
2026-11-02 • via Nuitee
S
Suanili • family_with_children • us
8
Decent stay. Rooms were nice and clean. Bathroom had black mold.
Pros:

Location to everything was great

Cons:

Black mold in the bathroom. Could scrape it off with out fingers.

2026-10-26 • via Nuitee
S
Speaks • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-10-22 • via Nuitee
H
Hewlett • family_with_children • us
10
2026-10-22 • via Nuitee
S
Speaks • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-10-22 • via Nuitee
G
Gregory • solo_traveller • us
10
2026-10-20 • via Nuitee
D
Donald • couple • us
8
2026-10-17 • via Nuitee
F
Francisco • extended_group • mx
10
absolutely comfor
Pros:

it was absolutely great to be able to stay in a hotel wit that quality. 10 out of 10.

Cons:

nothings

2026-10-15 • via Nuitee
Y
Yuris • family_with_children • us
5
It was adequate and in a good location
Pros:

Staff was very accommodating and friendly. The food was good except the drink machine wasn't working the first day

Cons:

The room had a patched floor ( tripping Hazzard) and the ceiling was dropping plaster onto the floor. Not enough plugs near the bed.

2026-09-16 • via Nuitee
K
Kahlil • solo_traveller • us
9
Pros:

The showeres felt really nice and the room was a good since for the price I paid

Cons:

I liked everything

2026-09-02 • via Nuitee
S
Shellhouse • solo_traveller • us
3
2026-08-31 • via Nuitee
G
Greene • solo_traveller • us
10
2026-08-24 • via Nuitee
C
Charity • solo_traveller • us
10
Pros:

Great place. Nice staff.

Cons:

Staff said to get refund through booking.com whom said to ask the staff for a refund for the last few days I didn't stay. They never did. Down a few hundred dollars.

2026-08-24 • via Nuitee
C
Castellano • family_with_children • us
1
2026-08-13 • via Nuitee
J
janice • solo_traveller • us
10
2026-08-02 • via Nuitee
S
salley • family_with_children • us
10
2026-07-24 • via Nuitee
T
Tracie • couple • us
3
I was discussed when I found the big spot of blood on our sheets. No way housekeeping didn’t notice
Pros:

It was near a lot of places and the pool was clean and good breakfast

Cons:

Our room was dirty and blood on sheets

2026-07-21 • via Nuitee
W
Wendy • couple • us
8
Overall and for the price it is a good stay; Staff is very accommodating!
Pros:

Friendly Staff, dog friendly and great location!

Cons:

Rooms are very clean but the bathrooms need to be upgraded.

2026-07-17 • via Nuitee
W
William • solo_traveller • us
2
No quality at that quality in.
Pros:

Location

Cons:

Room smelled bad if air was not running. Bed smelled bad. Comforter on bed had stains. Bed squeaked when getting on, off, and rolling over. Water pressure in shower was NON Existent. I left a day ealry, and I would not stay again or recommend this place to anyone.

2026-07-14 • via Nuitee