Quality Inn University Lansing

Hotels
•
Quality Inn
6 (525 reviews)
3121 Grand River Avenue , Lansing , US
+1 517-351-1440

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
Pets allowed
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location near campus/MSU
Comfortable bed mentioned in multiple reviews
Breakfast described as decent/fine
Some rooms have new floors and updated showers
Refrigerator/freezer size praised
Housekeeping noted as nice in at least one review
Cons:
Insects/roaches reported in several rooms
Black mold and general room dirtiness
Front desk incompetence, rudeness, refused refunds and billing disputes (double charges)
Room issues: AC failure, TV/channel problems, shower flooding, peeling doors
Pool area problems: loud music, intoxicated/passed out guests and unsafe behavior
False advertising about pet policy and fees/cancellation disputes
Reports of drug activity and feeling unsafe in parking/back lot
Property power outages reported

Categories

Cleanliness
2.5
Multiple reports of insects/roaches, black mold on bathroom ceiling, dirty rooms and an overall ‘old dirty property’ impression.
Service
5
Mixed service: some positive comments about housekeeping, but many complaints about incompetent or rude front desk staff, staff sleeping, refused refunds and difficulty obtaining a supervisor.
Location
10
Consistently praised for proximity to campus/MSU and convenience to local area.
Room Quality
5.5
Mixed room quality: some updated floors and a few nice rooms, but frequent issues (AC not working, TV/channel problems, shower flooding, peeling doors, ceiling damage).
Amenities
8.5
Amenities show potential (decent breakfast, refrigerator size) but pool area had serious issues (loud music, unsafe/unsanitary behavior); overall usable but with problems.
Value for Money
3
Multiple complaints of being overpriced for condition, billing errors (double charge), fees for upgrades and disputes over refunds/cancellation fees.
Food and Beverage
9
Breakfast was repeatedly described as decent/fine across reviews, indicating generally positive F&B experiences despite other issues.
Overall Experience
4.5
Overall experience skewed negative for many guests due to cleanliness, service and safety concerns, though some guests noted comfortable beds or better-than-expected rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location
Quality Inn University Lansing, located in Lansing, is just a stone's throw away from popular attractions like Jack Breslin Arena and Michigan State University, making it the perfect choice for travelers looking to explore the city.

Modern Amenities
Enjoy a comfortable stay with amenities such as express check-in/out, a fitness centre, free WiFi, and a shared lounge. The hotel also offers a business centre, ensuring you can stay connected and productive during your visit.

Easy Accessibility
With a 24-hour front desk, ATM, and vending machines for snacks and drinks on-site, Quality Inn University Lansing prioritizes convenience for its guests. Plus, being only 11 km from Capital Region International Airport, your travel plans are sure to be hassle-free.

Book your stay at Quality Inn University Lansing now for a memorable and stress-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 525 reviews
Cleanliness: 2.5
Service: 5
Location: 10
Room Quality: 5.5
Amenities: 8.5
Value for Money: 3
Food and Beverage: 9
Overall Experience: 4.5
B
Brewer • family_with_children • us
4
Pros:

Close to where I needed to be

Cons:

Bathroom was dirty. Floor was filthy and was placed in a room with horrible neighbors then there was empty rooms everywhere

2026-11-07 • via Nuitee
M
Mather-Dringenberg • couple • us
1
2026-11-05 • via Nuitee
W
walter • family_with_children • us
3
Pros:

Bed was comfortable
Housekeeping was nice

Cons:

Saw a insect upon arrival
Billing issues at still waiting for my original
285+ money (charged twice)
Requested a ada compliance room didnt receive the room

Had to pay a fee for an upgrade so I can actually use the room

2026-10-25 • via Nuitee
C
Carr • family_with_children • ca
1
Unbelievable incompetence
Pros:

Nithing

Cons:

Couldn't check in, front desk staff was incompetent, had equipment that did not function, and declined to give me a supervisor.

2026-10-20 • via Nuitee
K
Kim • solo_traveller • us
3
I will never stay there again. I’ll pay the extra $50 to go somewhere else.
2026-10-20 • via Nuitee
S
Sandra • family_with_children • us
6
If they'd only update
Pros:

The location to campus is great! They do have new floors in rooms which is a nice upgrade and it's really nice and quite. Breakfast was very decent.

Cons:

Only thing to note is the hotel is older. Rooms/Hotel needs upgrading and our fixing. Homes in ceiling of room. Door in bathroom peeling apart and so on. So bad . . . Not if rooms were in the hundreds per night. When they are 300.00 - 500.00 not acceptable (even for patents weekend).

2026-10-19 • via Nuitee
S
Sebastian • family_with_children • us
4
Overpriced and underwhelming NOT recommended
Pros:

Location next to MSU

Cons:

cocroach crawling in the bathroom.

2026-10-19 • via Nuitee
C
Chauncy • solo_traveller • us
7
2026-10-11 • via Nuitee
M
Matt • couple • us
2
Pros:

Did not eat breakfast. Just wanted to get out of there

Cons:

Old dirty property. Young group of kids were yelling and fighting for hours in the night

2026-10-10 • via Nuitee
E
Elisabeth • couple • us
1
Did not enjoy
Pros:

Nothing

Cons:

Room was dirty. The AC did not work. TV did not get all local channels. Kids were loud swimming in the pool very early in the morning. When we tried to check out, the staff was sleeping behind the desk

2026-09-14 • via Nuitee
P
Pinkham • solo_traveller • us
6
2026-09-09 • via Nuitee
T
Theresa • solo_traveller • us
7
2026-08-24 • via Nuitee
S
Sarah • couple • us
3
Will not return
Pros:

The location was great.

Cons:

There was black mold on the ceiling in the bathroom. There was a man passed out in the pool area with 2 twisted teas next to him in the morning. The music in pool area was to loud in the morning and it smelled weird everywhere

2026-08-24 • via Nuitee
B
brierley • solo_traveller • ca
8
2026-08-19 • via Nuitee
D
Debra • family_with_children • us
7
2026-08-14 • via Nuitee
A
Ashleigh • couple • us
4
2026-08-06 • via Nuitee
J
Jen • couple • us
1
Wasn’t able to stay due to false advertising.
Cons:

I was unable to check in due to the fact they advertised as pet friendly but when I arrived to check in w two cats they stated they no longer accepted cats. I had to cancel my reservation and am currently working on getting back my late cancellation fee. There was no where in the booking app to check on cats specifically so I was unable to verify before arriving.

2026-08-04 • via Nuitee
L
Lutz • couple • us
6
We don't plan to return to Michigan. We were not at all impressed with Lansing. ,
Pros:

Breakfast was fine, the bed was comfortable. The refrigerator and freezer were a nice size

Cons:

The shower flooded onto the floor no matter how you adjusted it. There were roaches in our room. We didn't not feel safe in the back parking lot. There were people staying close to our room who were clearly using the room to traffic and do drugs. At one point my husband actually found a small baggie of either crack or meth laying in front the door into the hotel. I alerted the front desk staff when we checked out. We also observed people letting others into the building to use the pool.

2026-07-23 • via Nuitee
V
Valerie • solo_traveller • gb
1
2026-07-17 • via Nuitee
S
Steven • solo_traveller • us
7
Pros:

very nice room and shower, better than i expected

2026-07-10 • via Nuitee