The Jay, Autograph Collection

Hotels
•
Autograph Collection
9.2 (284 reviews)
433 Clay Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
High-end amenities
Cons:
Cleanliness issues
Slow food service

Categories

Cleanliness
8.39
The fridge was not cleaned out from previous guests, indicating a cleanliness issue.
Service
9.36
Some staff members were friendly, but service in the restaurant was slow.
Location
10
Great location with walking distance to attractions and public transit.
Room Quality
9.4
Lovely room with great view, but some noise issues reported.
Amenities
9.85
High-end amenities, quick elevators, and free water stations.
Value for Money
8.88
Good location and amenities but prices may not reflect room comfort.
Food and Beverage
8.34
Brunch service was slow and disorganized.
Overall Experience
9.39
Overall decent stay but left feeling disappointed due to multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Luxurious Accommodation and Amenities
This hotel in San Francisco's Financial District boasts spacious guest rooms with 65-inch flat-screen TVs, goose-down duvets, and wireless internet. The state-of-the-art fitness center ensures guests can stay active during their stay.

Prime Location and Access
Situated steps away from Chinatown and the Ferry Building, guests at The Jay, Autograph Collection can enjoy stunning views of the city's skyline. With easy access to the legendary cable car lines, exploring popular attractions is a breeze.

Convenient Proximity to Attractions
Within a short drive to Fisherman's Wharf and a walking distance to Chinatown and Union Square, this hotel is ideal for both leisure and business travelers. Corporate offices like Merrill Lynch and JPMorgan are also close by.

Book your stay at The Jay, Autograph Collection for an unforgettable San Francisco experience!

Important information:

Some of the services and facilities listed herewith may not be available on a 24-hour basis or without advance request. Fees on certain facilities/services may apply.

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pet rooms can only be reserved directly with Driftwood Lodge over the telephone.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 17 years old and over stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and costs USD 16.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 85.50 per day.

Location

Guest Reviews

9.2
Based on 284 reviews
Cleanliness: 8.39
Service: 9.36
Location: 10
Room Quality: 9.4
Amenities: 9.85
Value for Money: 8.88
Food and Beverage: 8.34
Overall Experience: 9.39
K
kelly • family_with_children • us
10
2026-07-04 • via Nuitee
G
Guangxue • couple • us
1
I booked a room with bay view, but they settled a room with city view. No any good excuse, no more explanation. Stuff wa
2026-06-27 • via Nuitee
E
Emma • solo_traveller • ca
9
2026-06-26 • via Nuitee
T
Tyler • couple • us
4
Clean and Comfortable but Noisy
Pros:

Room and hotel were clean and comfortable. Views were pretty good and we liked the lounge sofa.

Cons:

I could clearly hear conversations in the next room, both morning and night. This was especially annoying in the morning while we were trying to sleep in. I could also hear people walking around above us. The rooms need much better noise isolation.

The mini-fridge has no temperature controls and could be colder.
The drinks at the bar weren't very good.

2026-06-25 • via Nuitee
C
CAGRI OYTUN • family_with_children • tr
5
Disappointing stay despite a good location.
Pros:

Location and the third floor restaurant

Cons:

The room, especially the bathroom and toilet area, was not clean. The extra bed provided for our 13-year-old son could hardly be called a bed. It was more like a very hard sleeping surface, and it creaked constantly throughout the night. Charging an extra-bed fee for something of that quality is quite disappointing, especially for a child.

Overall, apart from the restaurant on the third floor and the hotel’s location, there was very little that we were satisfied with. Unfortunately, this was not a pleasant experience, and we would not consider staying here again.

2026-06-21 • via Nuitee
G
Gabriel • extended_group • us
9
2026-06-07 • via Nuitee
A
Aleksandr • solo_traveller • ar
10
2026-06-06 • via Nuitee
R
ronaw754 • Business • San Mateo, California
10
Amazing hotel, will definitely come back
Pros:

Amazing location, very central. Rooms are new, large and well appointed. The price is fair for the quality. Nicholas at the front desk was very helpful and professional managing our group reservation.

2026-06-02 • via Tripadvisor
A
Alice • solo_traveller • us
10
Stayed here many times. It never disappoints.
Pros:

Excellent view of the bay. Good decor.

2026-05-31 • via Nuitee
S
Sorokina • couple • mx
7
Pros:

Кровать

Cons:

Было не очень чисто, и была плохая уборка

2026-05-26 • via Nuitee
A
Akiko • couple • us
10
2026-05-26 • via Nuitee
E
Erin • couple • us
8
2026-05-25 • via Nuitee
S
Szymon • solo_traveller • pl
8
Cons:

Es gibt zu wenige Fahrstühle im Hotel. 20-30 Minuten Wartezeit in Stoßzeiten

2026-05-24 • via Nuitee
J
Jakeer • couple • ch
10
2026-05-24 • via Nuitee
O
Omer • solo_traveller • us
10
2026-05-22 • via Nuitee
N
Neha • extended_group • us
10
Stayed for a little birthday trip in the city and the Jay was the perfect get away for my girls and I. City hotels tend
Pros:

Beautiful property and such a peaceful stay! The staff were also great!

2026-05-22 • via Nuitee
K
kruzingtogether • Business • Boston, Massachusetts
10
Great choice in SF
Pros:

I’ve stayed here multiple times, and it never disappoints. The rooms are spacious and well-appointed. The staff is fabulous, and the bar/food is really good. Highly recommend.

2026-05-04 • via Tripadvisor
M
Madeleine • couple • us
10
2026-05-04 • via Nuitee
T
taher • couple • us
8
just ok noting spectacular
Pros:

i can't think of anything

Cons:

there a constant noise (water pressure) all the time, not good.
water pressure was very weak
the shampoo and body was dispensers were not working at all, made it hard to wash or shower :(
the cookies were not that good :(
pillows not very comfortable

2026-04-22 • via Nuitee
T
Travel_Buff_BL • Solo travel
10
Outstanding!
Pros:

Fantastic experience. I paid a bit extra to have a room with an outdoor balcony and a water view; and it was amazing. The balcony had very nice furniture (not the standard plastic chairs but really good stuff), and a full view of the bay bridge. It was incredible. The room itself was nice too, with everything you need. The service was wonderful. I like the coffee shop in the lobby. It was a very good location --- one block from the transamerica building and 3 blocks from the ferry building. The only negative was that it is in downtown which is DEAD at night and when I woke up early, I was too scared to walk to the Starbucks 3 blocks away as a single woman. That said, I would stay here again, just recognizing that I can't leave the building at certain times for safety.

2026-04-20 • via Tripadvisor