The Pearl Hoi An

Hotels
•
Citadines
9.2 (1104 reviews)
An bang Beach Cam An ward , Hoi An , vn

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Awesome pool
Diverse breakfast
Cons:
Cleanliness issues
Poor beach conditions
Suspicious staff behavior

Categories

Cleanliness
7.79
The reviews indicate issues with cleanliness, including musty bedding and littered beach areas.
Service
9.99
General good service mentioned, but some instances of suspicious staff behavior described.
Location
9.8
The hotel's location is convenient with shuttle access to the old town.
Room Quality
8.75
Rooms are clean at first glance but have some issues like musty bedding; spacious accommodations noted.
Amenities
8.78
Amenities are provided but the pool and activities are described as lacking for a luxury resort.
Value for Money
9.97
Given the impressive amenities and rooms, despite some negatives, overall value felt reasonable.
Food and Beverage
8.79
Breakfast was diverse, but concerns about food safety with seafood were raised.
Overall Experience
9.76
Despite significant drawbacks, some aspects of the stay were very enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:50

Property Description

Luxurious 5-Star Aparthotel by the Seafront

Exquisite Amenities: Citadines Pearl Hoi An boasts a private beach area, a refreshing pool with a stunning view, and convenient on-site parking. Indulge in the restaurant, 24-hour front desk, and free WiFi available throughout the property.

Comfortable Accommodation: Enjoy air-conditioned units with modern amenities such as a flat-screen TV, safety deposit box, and private bathroom. Some units offer breathtaking sea views and a relaxing balcony for a perfect retreat.

Family-Friendly Features: With an indoor play area, outdoor play equipment, and a picnic area, families are sure to have a delightful stay. Create lasting memories at Citadines Pearl Hoi An.

Book now for an unforgettable experience at Citadines Pearl Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Adults stay for VND 700,000 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1104 reviews
Cleanliness: 7.79
Service: 9.99
Location: 9.8
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.97
Food and Beverage: 8.79
Overall Experience: 9.76
Q
Quý Trung • family_with_children • vn
10
2026-06-20 • via Nuitee
A
Abdur • family_with_children • in
10
2026-06-18 • via Nuitee
R
ryanthejacobson • family_with_children • us
10
2026-06-18 • via Nuitee
A
Abdur • family_with_children • in
10
2026-06-18 • via Nuitee
L
Lisa-Marie • couple • de
9
2026-06-17 • via Nuitee
S
Sharon • couple • nz
8
We enjoyed our stay at Pearl Hoi A due to location and wonderful staff. Enjoyed a nice lunch in restaurant . The propert
Pros:

Location to beach , free shuttle to Hoi An old town, friendly staff

Cons:

Pool was too warm, property was very tired looking .

2026-06-17 • via Nuitee
G
Gabrielle • couple • nz
9
Great stay, would def stay again.
Pros:

A fantastic pool and situated right on the beach. Only a couple of mins from A Bang beach where there’s a great selection of dining.

2026-06-17 • via Nuitee
G
Guillois • family_with_children • vn
10
Super et agreable sejour
Pros:

Le petit dejeuner est varie et de tres bonne qualite . Le lieu est propisse au petit dejeuner meme avec beaucoup de clients dans la salle. Staff attentif et reactif.

Cons:

rien

2026-06-17 • via Nuitee
P
Peter • couple • au
8
2026-06-16 • via Nuitee
M
Marcelina • couple • pl
8
Ogólnie obsługa jest bardzo miła, polecam.
Pros:

Duży basen, obszerne śniadania.

Cons:

Zapach wilgoci w pokoju.

2026-06-15 • via Nuitee
D
DAVID • solo_traveller • au
10
Pros:

MS.Joy was very attentive and has excellent customer aervice skills.
Everything was exceptional and I fully recommend this Hotel for anyone staying in Hoi an.

Cons:

Nothing comes to mind.

2026-06-15 • via Nuitee
V
Vikash • family_with_children • in
2
ok property, rude staff...badly managed
Pros:

aviability of tax and good service by bell boys

Cons:

The reception satff was rude and uncooperative, they were looking at making more money. they charged us money for missing umbrella when their wa snone in the room from the start. they could not provide proof . and they started all the discussion only when we were late for an airport.

2026-06-15 • via Nuitee
H
Hue • couple • vn
8
2026-06-14 • via Nuitee
G
Guzel • family_with_children • ru
10
Прекрасный отель! Рекомендую
Pros:

Прекрасный отель для спокойного отдыха, широкий пляж, внимательный персонал, вкусные завтраки. Нам сделали бесплатно апгрейд номера с видом на море. Очень понравились корейская баня и спа-программа. Есть бесплатный трансфер в Хойан

2026-06-14 • via Nuitee
S
Shelley • solo_traveller • ca
10
2026-06-13 • via Nuitee
G
gedo89 • Couples
10
Great hotel
Pros:

Booked Honeymoon package alongside an additional 5 nights for the extras it offered. l was expecting an uninterrupted seaview and private balcony. As it turned out we didn't sit out often on the balcony due to heat & humidity. The seaview and beach acess from the massive pool more than made up.
The spa treatment was wonderful - allow yourselves 3 hrs.
Overall staff and facilities were very good with big comfy bed. We enjoyed our stay very much.

2026-06-12 • via Tripadvisor
A
Abigail • couple • au
10
Amazing. Definitely recommended !
Pros:

Good staff and exceptional quality. Was served by Ms Joy and she was friendly and lovely

2026-06-12 • via Nuitee
L
leannebP6383DW • Couples
10
Perfect Pearl
Pros:

Great pool and beach. Plenty of comfy sunbeds around pool and beach. Big fluffy pool towels. Huge breakfast buffet.
Staff all kind, friendly and helpful.
Short (cheap) taxi ride to Old Town.
Villas all with private pools would make great base for 2 -3 couples or big extended family groups.

2026-06-11 • via Tripadvisor
I
infou321 • Family
10
Great choice for family with young kids
Pros:

So far my best find in Asia for holidaying with young kids. The Pearl has it all. We loved its location, cleanliness and well maintained premises. Its nicely distanced from the busy Asian life yet within easy reach for good food and activities for kids. One of the best highlights is the attentive highly skilled staff at the customer service make the Pearl most welcoming and feel at home. We had the privilege of receiving great service from Tracy, Trang and Hina, when you get there ask for these great staff and you will know how professional and superb they are. The resort organises the Xmas and NY celebrations, and its a blast. There is so much good stuff about the Pearl which I generously shared with my friends and relatives and we are in the middle of organising our next holiday at the Pearl with a big crew and even a wedding celebration. So big thanks and applaud to the Pearl team

2026-06-10 • via Tripadvisor
V
Vanessa • couple • de
10
Joy hat uns am Ende sehr nett verabschiedet. Das Personal war sehr freundlich und die Zimmer waren super. Wir haben ein
Pros:

Alles! ☺️ wir hatten viel Spaß an der Poolanlage und das Personal (inklusive Security) war sehr freundlich.

Cons:

Manchmal war es laut auf dem Flur aufgrund der anderen Gäste.

2026-06-09 • via Nuitee