The Pearl Hoi An

Hotels
9.2 (1350 reviews)
An bang Beach Cam An ward , Hoi An , vn

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Awesome pool
Diverse breakfast
Cons:
Cleanliness issues
Poor beach conditions
Suspicious staff behavior

Categories

Cleanliness
7.79
The reviews indicate issues with cleanliness, including musty bedding and littered beach areas.
Service
9.99
General good service mentioned, but some instances of suspicious staff behavior described.
Location
9.8
The hotel's location is convenient with shuttle access to the old town.
Room Quality
8.75
Rooms are clean at first glance but have some issues like musty bedding; spacious accommodations noted.
Amenities
8.78
Amenities are provided but the pool and activities are described as lacking for a luxury resort.
Value for Money
9.97
Given the impressive amenities and rooms, despite some negatives, overall value felt reasonable.
Food and Beverage
8.79
Breakfast was diverse, but concerns about food safety with seafood were raised.
Overall Experience
9.76
Despite significant drawbacks, some aspects of the stay were very enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:50

Property Description

Luxurious 5-Star Aparthotel by the Seafront

Exquisite Amenities: Citadines Pearl Hoi An boasts a private beach area, a refreshing pool with a stunning view, and convenient on-site parking. Indulge in the restaurant, 24-hour front desk, and free WiFi available throughout the property.

Comfortable Accommodation: Enjoy air-conditioned units with modern amenities such as a flat-screen TV, safety deposit box, and private bathroom. Some units offer breathtaking sea views and a relaxing balcony for a perfect retreat.

Family-Friendly Features: With an indoor play area, outdoor play equipment, and a picnic area, families are sure to have a delightful stay. Create lasting memories at Citadines Pearl Hoi An.

Book now for an unforgettable experience at Citadines Pearl Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 1350 reviews
Cleanliness: 7.79
Service: 9.99
Location: 9.8
Room Quality: 8.75
Amenities: 8.78
Value for Money: 9.97
Food and Beverage: 8.79
Overall Experience: 9.76
B
Baran couple de
10
Gerne wieder:)
Pros:

Die Rezeptionistin Frau Joy war stets sehr freundlich und hilfsbereit und hat uns in jeglicher Situation geholfen. Wir waren sehr, sehr zufrieden.

Cons:

Alles war super.

2026-08-29 via Nuitee
J
Jordi family_with_children es
10
Fantastic
Pros:

Nice place with nice people who helps i everything you need. Like Joy who take cares of us in every moment

Cons:

Nothing. Everything fine

2026-08-29 via Nuitee
B
BreeGul family_with_children gb
10
A True Pearl in Hoi An – 10/10
Pros:

This was easily one of the best stays of our holiday, and I honestly could not find much to fault. The resort is very spacious, exceptionally clean, and beautifully maintained. The food was absolutely delicious, with an incredible choice of everything from coffee, juices, hot and cold dishes, fresh fruit, and desserts. There was something to satisfy every taste and dietary requirement. The pool was excellent, although perhaps a little too shallow for serious swimming. The beach was clean, well maintained, and had a lifeguard until sunset every day. There were also activities for children around the pool for a small additional fee. Room service was excellent, with very clean rooms and fresh towels, while the public toilets were spotless and cleaned regularly throughout the day. The Wi-Fi was fast and reliable, and the resort offered several shops and restaurants, with plenty more local restaurants and markets within walking distance. Hoi An Old Town is also only around a 15-minute taxi ride away.

A special mention and huge credit must go to the CEO, Louis, who went above and beyond to resolve an issue caused by misleading information from Booking.com regarding our room and bed arrangements, but Louis personally helped us and upgraded us to a spacious apartment with two bedrooms, two bathrooms, and a kitchen annex. This made such a difference to our stay and was truly appreciated. We had the most relaxing six-night stay of our holiday, and the beds were so comfortable that we genuinely did not want to get up! Every aspect of the resort exceeded our expectations, and it was worth every penny. A real pearl in Hoi An that we would strongly recommend without hesitation.

2026-08-29 via Nuitee
I
Ian family_with_children au
9
wonderful place for a week with young family
Pros:

We were upgraded to a larger 3 bed apartment when our 2 bed apartment was unsuitable. We were given a room overlooking the beach with superb views. Breakfast had great variety. Cafes and mini marts in hotel complex were surprisingly good. Kids playroom was great for our 2 and 5 year old. Attendant was lovely. Pool complex was wonderful. Beach had netted safe area and life guard.

Cons:

Shower in ensuite flooded floor each time it was used. It's minor. But really not much to grumble about. We needed to hire transport to get to and from town centre outside of the 3 daily services. But using grab was inexpensive.

2026-08-29 via Nuitee
I
Irina couple ru
10
Pros:

Отель расположен в очень хорошей локации- в близости от Дананга и Хойана. Хороший чистый пляж, мало людей, есть спортзал, стречинг класс, детская комната, спа, магазины. Большая территория отеля. Уборка каждый день, обновление воды и принадлежностей

2026-08-28 via Nuitee
D
Dinah solo_traveller za
10
Pros:

We had a beautiful stay,the stuff was amazing, Sally Joy,Tram,I will definitely come back to this hotel

2026-08-28 via Nuitee
M
Murtaza couple tr
10
Pros:

İlgili personel temiz hizmet.. özellikle JOY and NGOC a ilgileri için teşekkür ederiz

2026-08-28 via Nuitee
M
Marc couple at
10
Pros:

Great beach and nice staff, especially Joy and Ky were super supportive.

2026-08-28 via Nuitee
S
Stephan family_with_children de
8
Schöne Anlage und tolle Mitarbeiter mit noch mehr Potential
Pros:

Schöne Poolanlage, direkt am Meer
Sehr freundliches und hilfsbereites Personal
Schöne und gepflegte Zimmer (Meerblick ist empfehlenswert)

Cons:

Große Anlage mit dementsprechenden Speisesaal (Viele Leute, Hohe Temperatur, Lautstärke)
Keine Sitzmöglichkeiten auf dem Balkon
In der Zentralen Anlage gibt es eine Art Einkaufspassage, bei welcher 90% der Geschäfte geschlossen haben. Somit hatte es etwas „Post apokalyptisches“ wenn man durch die leeren Wege gelaufen ist. Leider sehr schade.

2026-08-27 via Nuitee
Łukasz solo_traveller pl
8
Pros:

Friendly staff, great view on the sea. Great swimming pool

Cons:

Nothing

2026-08-27 via Nuitee
L
Lidia family_with_children pl
8
Hotel oferuje dobry standard i wiele udogodnień, a na szczególne wyróżnienie zasługują piękny basen
Pros:

Dobry hotel z dużą infrastrukturą i przyjemnym otoczeniem (duży basen), jednak jest bardzo duży i niestety dość głośny – szczególnie słychać wszystko, co dzieje się na korytarzu, co może przeszkadzać w spokojnym wypoczynku. Śniadanie urozmaicone.

2026-08-27 via Nuitee
P
Pablo couple es
10
Pros:

El personal muy atento y servicial sobre todo Thu

2026-08-26 via Nuitee
R
Rafal solo_traveller pl
10
Pros:

Eveything was good, especial Joy Guest Experience who so lovely and helpful

2026-08-26 via Nuitee
M
Marie couple au
8
Confortable
Pros:

The resort is beautiful, well maintained

Cons:

Had to line up for the coffee machine ! One coffee machine for all patrons

2026-08-26 via Nuitee
A
Abdeldjalel family_with_children fr
10
Pros:

Excellent hôtel
THU et son équipe sont excellent

2026-08-26 via Nuitee
J
Jan solo_traveller de
9
Pros:

Das Hotel war sauber und der Service war sehr gut. Die Poolanlage ist natürlich das absolute Highlight des Hotels und der direkte Strandzugang. Das Zimmer und Bad waren sauber und ok. Wir würden es wahrscheinlich wieder buchen, da wir auch bemerkt haben das einige Dinge verbessert wurden, welche wir als negativ Punkte in Kommentaren gelesen hatten und wir grundsätzlich den Aufenthalt genossen haben.

Cons:

Teilweise müssen Rennovierungsarbeiten durchgeführt werden wie zum Beispiel das Geländer am Balkon oder Boden im Zimmer.
Es wird sich grundsätzlich sehr bemüht das Hotel in Schuss zu halten, vorallem rund um den Pool. So war zumindest unser Eindruck.
Etwas enttäuscht waren wir darüber, dass es kein einziges Restaurant gab mit vietnamesisches Essen, stattdessen wurde an der Poolbar oder in einem der Supermärkte Burger und Pizza angeboten. Es stehen unzählige Ladenflächen leer, da wird es doch möglich sein ein kleines Restaurant mit lokaler Küche zu etablieren.

2026-08-25 via Nuitee
B
Benedikt couple de
10
Super, für einen Besuch für Hoi An
Pros:

Alle waren sehr freundlich und nett! Das Hotel liegt direkt am Strand - sprich, perfekt für Entspannung!

Cons:

Manche Gebäude sahen etwas heruntergekommen aus. Aber in diesen waren auch keine Gäste.

2026-08-25 via Nuitee
K
Kavitha couple in
10
2026-08-25 via Nuitee
T
Tali solo_traveller il
9
Pros:

Many thanks to the hotel staff than give you a personal treatment in such a big hotel
The pool and beach beautiful if you like

Cons:

If you like quit you should know its very big

2026-08-25 via Nuitee
M
MASASHI family_with_children jp
8
2026-08-25 via Nuitee