The Serai Cottage Transit Hotel

Hotels
7.4 (235 reviews)
Lot 29768 & 29769, Tingkat 1 Taman Bestari, Jalan ILP Gong Badak, Gong Badak, Kuala Nerus, Terengganu , Kampong Gong Badak , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Allergy-free room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good value for money
Cons:
Cleanliness issues
Room maintenance problems
Noise disturbances

Categories

Cleanliness
5.6
Several reviews mention issues with cleanliness, including dirty beds and bathrooms.
Service
8.6
Friendly and helpful staff were praised in multiple reviews.
Location
8.6
The location is described as convenient with easy access to shops and laundry services.
Room Quality
6.6
Mixed reviews on room quality; some comments about maintenance issues.
Amenities
8.1
Amenities like water dispensers and comfortable dining spaces were appreciated.
Value for Money
7.1
Generally seen as good value for the price, considering location and service.
Food and Beverage
7.1
No specific comments, rated based on general service.
Overall Experience
7.5
Overall feedback reflects a decent experience, though cleanliness issues affected satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:52

Property Description

Comfortable Accommodation
Experience a comfortable stay at The Serai Cottage Transit Hotel with air-conditioned rooms and private bathrooms.

Modern Amenities
Enjoy modern amenities such as flat-screen TVs, free WiFi, and attentive staff fluent in English and Malay.

Convenient Location
Conveniently located near popular attractions like State Museum of Terengganu and Crystal Mosque, The Serai Cottage Transit Hotel is the perfect choice for your stay in Kampong Gong Badak.

Book now for a memorable and hassle-free experience at The Serai Cottage Transit Hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 235 reviews
Cleanliness: 5.6
Service: 8.6
Location: 8.6
Room Quality: 6.6
Amenities: 8.1
Value for Money: 7.1
Food and Beverage: 7.1
Overall Experience: 7.5
S
saeed • solo_traveller • my
7
Pros:

It’s affordable cum strategic location to university nearby.

2026-02-26 • via Nuitee
M
MasMH • solo_traveller • my
10
Pros:

Selesa👍👍

2026-02-14 • via Nuitee
K
khalidin • extended_group • my
5
Pros:

Room good for three of us comfortable

2026-01-29 • via Nuitee
N
Nor Ruzaidi • family_with_children • my
3
Agak mengecewakan kerana masalah bekalan air. Selain itu masih boleh diterima.
Pros:

Berdekatan dengan tempat tujuan penginapan diambil. Bayaran penginapan dibuat ketika mendaftar masuk. Akses kepada kemudahan asas yg berdekatan.

Cons:

Masalah ketiadaan air tidak disedari pihak penginapan sehinggalah aduan dibuat. Penginap terpaksa membeli 1 katun air mineral untuk kegunaan kebersihan. Penghawa dingin dalam bilik tidak boleh di laraskan disebabkan remote rosak. Penginap turun ke kaunter untuk mendapatkan gantian malangnya juga tidak dpt digunakan.

2026-01-28 • via Nuitee
T
Tariq • couple • my
7
Pros:

Location

Cons:

Shower water low pressure

2026-01-24 • via Nuitee
H
Hamnah • couple • my
8
2026-01-19 • via Nuitee
A
Ahmad Murad • couple • my
7
2026-01-15 • via Nuitee
H
Hasliza • couple • my
7
Pros:

Value for money

Cons:

The description of amenities provided with the room is inaccurate (over promised) and need to be updated. I believe the size of the smallest room is also inaccurate. Many misleading or obsolete facts; however, the room rate matches with the actual amenities presence. I wasn't disappointed because I was prepared not to see my room as per the descriprion (otherwise, that rate would be too low).

The condition of the bed sheet can be further improved - few minor stains seen.

2026-01-09 • via Nuitee
F
Fatin • extended_group • my
9
2026-01-03 • via Nuitee
Z
Zuriati • extended_group • my
8
i like it: the owner was very kind and fast response
Pros:

clean and comfy

Cons:

no

2025-12-25 • via Nuitee
S
Shahaida • extended_group • my
7
2025-12-25 • via Nuitee
K
kaulan • couple • my
8
Parking yg dekat memudahkn angkat brg
Pros:

Untuk ke 2 kali saya menginap di hotel ni layanan baik .. perlu perbaik utk plug cume 1 saje blh guna

Cons:

Tandas kurg bersih sblm Custermer msk ke alert bhgian tandas

2025-12-24 • via Nuitee
Z
Zheng Dak • extended_group • my
9
2025-12-23 • via Nuitee
Z
Zheng Dak • extended_group • my
9
2025-12-23 • via Nuitee
H
hamdan • solo_traveller • my
9
2025-12-03 • via Nuitee
N
Nurul Syazwina • solo_traveller • my
5
2025-12-02 • via Nuitee
R
Rahini • family_with_children • my
7
2025-11-16 • via Nuitee
N
NUR ADIBAH • extended_group • my
8
Pros:

Overall semua okey & padan dengan harga. Sesuai untuk bermalam sekejap @ transit, bukan untuk long stay atau family yang besar.

2025-11-14 • via Nuitee
H
hafiza • solo_traveller • my
8
2025-11-09 • via Nuitee
A
Ain • family_with_children • my
7
Cons:

Ada bunyi bising but dont know from where maybe pipe?

2025-11-06 • via Nuitee