Homewood Suites by Hilton Dallas-Plano

Hotels
•
Homewood Suites by Hilton
7.2 (137 reviews)
4705 Old Shepard Place , Plano , US
+1 972-758-8800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good, convenient location
Many staff members friendly and welcoming
Decent to good breakfast/continental
Reasonable/pricing good value for some guests
Family-friendly layout and basic kitchen equipment
Some guests reported clean rooms
Cons:
Smoke smell in hallways; overall poor odors reported
Visible wear and tear, dated rooms and chipped fixtures
Leaks and bathroom water escaping onto floors
Uncomfortable bedding and worn furniture
Inconsistent or rude staff in some cases; staff turnover
Pool issues and some amenities not well maintained
Missing small amenities (no ice, no water bottles) and limited menu
Safety/fire escape concerns for corner rooms

Categories

Cleanliness
5.5
Multiple mentions of smoke smell in hallways, visible wear and tear, and specific cleanliness issues (toilet edges not clean); cleanliness is a clear weak point.
Service
7.6
Mixed: several guests praised friendly, smiling staff and helpful service, but others reported rude cleaning staff, unfriendly front desk, staff turnover and system issues that impacted the stay.
Location
9
Consistently praised across reviews as convenient and close to amenities; multiple guests specifically noted the good location.
Room Quality
5.8
Frequent reports of wear and tear, leaking sinks/showers, poor AC performance in heat, uncomfortable bedding, chipped doors and worn furniture—room condition is below ideal.
Amenities
6.8
Mixed amenities: basic kitchen equipment present and family-friendly layout noted, but issues reported with pool, no ice, missing water bottles, limited menu and some appliance/accessibility complaints.
Value for Money
7.6
Several guests noted reasonable pricing and acceptable value for cost, though odors and cleanliness/quality issues reduced perceived value for some.
Food and Beverage
8
Breakfast/continental frequently praised (some callers said food was great), though a few mentioned breakfast was only so-so; overall F&B leans positive.
Overall Experience
7.3
Overall mixed experience: friendly atmosphere and good location but notable facility, cleanliness and occasional service problems lead to an overall slightly above-average but inconsistent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location
Located just a 25-minute drive from downtown Dallas, Homewood Suites by Hilton Dallas-Plano offers a perfect blend of accessibility and comfort for your stay.

Exceptional Amenities
Enjoy a fully equipped kitchen, separate living area, and free wired internet in each spacious guest suite. Indulge in a daily cooked breakfast and complimentary evening reception on weekdays, complete with free drinks and a light meal.

Relaxation and Recreation
Take advantage of the shuttle service, outdoor pool, and jacuzzi within a 5-mile radius. Stay active in the gym, keep your wardrobe fresh with laundry facilities, and stay productive in the business center.

Ready to experience a seamless blend of convenience and comfort? Book your stay at Homewood Suites by Hilton Dallas-Plano now.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Location

Guest Reviews

7.2
Based on 137 reviews
Cleanliness: 5.5
Service: 7.6
Location: 9
Room Quality: 5.8
Amenities: 6.8
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 7.3
R
Rahman • couple • us
8
Pleasant
Pros:

Nice breakfast, Friendly and humble staff.

Cons:

Make the whole facility non-smoking as you can smell the cigarettes smell although your are in non-smoking room.

Just a suggestion to make some floor completely non-smoking, rather have some room smoking and some non-smoking on same floor

2026-11-03 • via Nuitee
E
Earl • family_with_children • us
8
2026-10-25 • via Nuitee
S
Sedonia • family_with_children • us
6
It was not a bad stay, but definitely could have been better.
Pros:

The breakfast was decent.

Cons:

The hallways smelled like smoke and there was visible wear and tear in the hallways and room.

2026-08-17 • via Nuitee
J
Jim • couple • us
4
Staff was friendly but the building had issues.
Pros:

Location was good

Cons:

No ice , kitchen sink leaked onto the floor sometime in the night. Was a real mess. When taking a shower for some reason the water escaped onto the bathroom floor both nights. The extra security lock on the door fell off into my hands. Then there was a systems issue with their computers. Won’t be staying there in the future.

2026-08-02 • via Nuitee
E
Enedelia • family_with_children • us
10
2026-07-24 • via Nuitee
I
Irene • family_with_children • us
8
Pros:

The location

Cons:

The room was not cool and thanks to Texas summer temperatures it took a while to cool.
The chair in the living room needs to be replaced - or recovered.

The bedding was not comfortable.

2026-07-23 • via Nuitee
I
Iryna • extended_group • us
6
Say hello to everyone at the hotel party on Wednesday during happy hour ))
Pros:

This hotel always offers a welcoming and friendly atmosphere, and the prices are very reasonable. The staff does everything possible to meet guests' needs. In addition, the hotel is conveniently located - everything you need is close by.

Cons:

The hotel is in need of major renovation, despite the staff's best efforts to maintain good condition and cleanliness, as well as to ensure guest comfort and meet their needs.

2026-07-20 • via Nuitee
F
Foster • family_with_children • us
10
2026-07-16 • via Nuitee
T
Takeaki • extended_group • jp
10
ブラボー
Pros:

近隣の雰囲気も良い
広くて家族滞在にはより良い
キッチンの設備も最低限揃ってよい
ブレックファーストも良い

Cons:

特になし

2026-07-02 • via Nuitee
D
Desarae • couple • us
10
Felt like home
Pros:

Clean

2026-06-24 • via Nuitee
A
Akshaykumar • solo_traveller • in
9
Pros:

Staff smile 😁

2026-06-22 • via Nuitee
T
Tottress • extended_group • us
10
I really enjoyed my trip so very grateful
Pros:

The location, the staff, the cleanest in the continental breakfast

Cons:

The swimming pool, the cleanliness in the rooms accessibility to a refrigerator, stove and dishwasher

2026-06-19 • via Nuitee
A
Alicia • family_with_children • us
4
Although the food was great, my overall stay was not great. I wouldn’t stay here again or recommend it.
Pros:

I liked the location of the property and the breakfast.

Cons:

The staff was constantly changing and not all of them were friendly. The cleaning staff was rude and made it hard to get service done.

2026-06-11 • via Nuitee
A
Agnes W • couple • us
6
2026-06-04 • via Nuitee
M
Maurice • couple • us
4
Was ok for the money but smell is awful
Pros:

It was ok

Cons:

The smell is awful. Will never stay again

2026-06-01 • via Nuitee
A
Alexis • couple • us
1
2026-06-01 • via Nuitee
T
Terri • couple • us
9
Would stay there again.
Pros:

Room was comfy.

Cons:

Breakfast was so so.

2026-05-29 • via Nuitee
A
Ahmer • family_with_children • us
7
I will not choose this hotel, that is not up to Hilton standard.
Pros:

Breakfast was good.

Cons:

Fire hazard if you are in room on the corner 201, 301,401 then you have only one staircase to run and it’s in the other side. No water bottle in the room. Toilet bowl was not clean under the edges. Front desk lady was not friendly. Bathroom door was chipped in the bottom so the bed was.

2026-05-28 • via Nuitee
P
Paul • couple • us
3
Won’t stay at this property again for above stayed reasons.
Pros:

Menu was limited. Did not eat there only coffee.

Cons:

Room was adequate but not up to the standards I would expect from a Hilton property.

2026-05-25 • via Nuitee
F
FamilyofSix_Colorado • Family • Steamboat Springs, Colorado
4
Comfy bed, OK breakfast, much expired smoke detector
Pros:

Road trip stop. Older property that looks tired throughout. THE GOOD: Very comfortable bed, well-lit parking lot, relatively comfortable. THE BAD: Room not very clean with some hairs in bathroom, no bar soap, only one washcloth, spill in the kitchen, first thing you see is a stain on the fold-out sofabed. THE UGLY: In the morning, as I started my shower after my husband's quick shower, the room's smoke alarm (encased in yellowed plastic) went off. Husband fans it with a towel and it stopped - and started again immediately. The only way to stop it was to rip it off the wall. The battery expired March 2024 (26 mos. ago) and the orange sticker on the inside on the smoke detector said "Do not use after 2005." That's 21 years ago. We gave the ripped off detector to the front desk clerk. We trust that businesses, including hotels, take fire safety seriously. This hotel doesn't. BREAKFAST: Adequate. Scrambled eggs were from either powdered or a food service carton - not freshly cracked, bacon and oatmeal good, tables relatively clean. TV tuned to MSNBC. OK coffee. Nothing stellar.

2026-05-22 • via Tripadvisor