Grand Hyatt Denver

Downtown Denver Grand Hyatt was wonderful, mini market and staff were so lovely and helpful, rooms were great, quiet and clean, housekeeping has expert sheet tuck skills. I really liked the auto lights throughout the room to assist when it’s dark.

The valets really stood out, all were so friendly and helpful and sweet. Matt was especially helpful with finding us the best little hike to try out, and it was everything he said it would be. 5 stars Matt!

Clean hotel. Minimal fragrance use. Great hotel shop for coffee and snacks. Everyone was so friendly! All of the valet, the young people at the coffee shop, the front desk. Easy location to all the local attractions.
I must mention Matt, valet extraordinaire! He took the time to ask our plans as he brought our car. He made the best recommendation for our day plans. We took his advice and it turned out to be the best day of our trip. I fell after my suitcase wheel got hung up coming out of the elevator, and he ran to help me.
All of the valet team is so friendly. Housekeeping was excellent. My room was kept so clean and the bed made so tight and crisp!
The conference center was clean and easy.

I went to LitRPG con and stayed here, it was a great hotel! And j would recommend anyone come to this hotel next year it was so convenient

The service was excellent. Right from the valet to check-in to the restaurant staff, everybody were so warm and welcoming. We had a guest of honor applied to our stay. We got valet parking, upgraded to an executive room with 2 bathrooms and excellent customer service throughout. The staff at the buffet breakfast were great. Especially, Donald and Edith. Donald took special care to make us our Latte with extra care. Edith was very welcoming and pleasant. The hotel is in a great location. Hyatt brand is our home away from home. We loved our stay!

I was really excited to stay at the hotel, however that quickly faded. We checked in at night and decided to eat at the hotel restaurant. The customer service was terrible! After standing at the register for 15 minutes getting completely ignored by staff walking by. I finally asked the bartender if she could take my order and she said she could if I walked around the bar. The girl working the register in the cafe walked away and didn’t come back. This may sound petty but if you see someone standing, waiting for service simply say “I can help you over here.” Not make eye contact and completely ignore my existence. I ordered truffle fries and water. It was $21! I actually counted my fries, I had 26 shoestring French fries!! When I got them they were cold. So, I went back to the bar and told Valerii (very unpleasant) that they were cold. She told me they couldn’t be they were just fried. I literally took a fry out the container so she could feel it, I guess so she couldn’t take my word for it. She then apologized and she did offer to remake them but with her unfriendly behavior and my overall first experience I declined.

Great location, clean property and rooms.

Outstanding service from Brennan and Tyler!

I enjoyed the Grand Hyatt Denver because the staff were professional and pleasant. The building was clean. I would go back to stay when visiting in the future.

This hotel was excellent, and I have been a lot of places. From the front desk to the housekeeping and food service, I was very impressed. The whole hotel was clean and the staff friendly, and if I were to come back to Denver, this is where I would stay.

Great location and awesome lobby with comfy seats and Giant wall screen for late night games and hanging out. Pleasant and helpful staff willing to help with anything from hailing taxis to grabbing us bananas!

We're having a fantastic time in Denver in no small part to the great employees here like Hagan, Matt, and Dylan who went out of their way to make sure we were well taken care of. We'll definitely be back!

Grand Hyatt was wonderful! The entire staff was phenomenal. Would like to personally mention the valet guys, Matthew and Dylan! They had no clue that I had just had shoulder surgery when they took over the loading of my bags. It was a great relief! The professionalism and courtesy is displayed by these two young men was top-notch.

The two beds room that we had was fine for a family of four. Not quite enough storage for clothing, but we made do. The bathroom was a good size and easy to navigate through. The room was always very clean due to the outstanding cleaning staff.

The location of the hotel was very nice as we were able to walk majority of the places we went. Never felt unsafe or disturbed by the noise level.

Beautiful Hotel, we were upgraded to a suite which was spacious and comfortable and provided a great view of the downtown skyline. The hotel is very conveniently located and we were able to walk to dinner as well as enjoy drinks at a rooftop venue. There is no club lounge available at this location, which was disappointing for this caliber Hyatt.

Every time I called for the car, it was delivered promptly. Tonight the attendant was really friendly and accommodating!

Josh at the valet really took care of us right off the bat. Hotel was beautiful and clean

Great customer service! The valet made our life so much easier especially when traveling with young kids.

Excellent guest services and location. Within walking distance to restaurants and shops. The gym and indoor swimming pool are very nice.