Hotel Apartamentos Stone

Hotels
•
Independent
8.6 (55 reviews)
Avenida 15 Numero 24 Gonzalo Guerrero, Bacalar, QROO, 77930 , Bacalar , MX
52-983-8331642

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Wheelchair accessible parking
Free reception
See all facilities

Review Highlights

Pros:
N/A
Cons:
Poor service

Categories

Cleanliness
6.05
Negative sentiment noted: Pésimo servicio.
Service
10
Standard quality for this hotel tier.
Location
10
Standard quality for this hotel tier.
Room Quality
8.55
Standard quality for this hotel tier.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.55
Standard quality for this hotel tier.
Food and Beverage
8.55
Standard quality for this hotel tier.
Overall Experience
8.55
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:09

Property Description

Outdoor Pool and Stunning Views
Take a dip in the refreshing outdoor pool or enjoy breathtaking views from the terrace and garden.

Socialize and Unwind
Mix and mingle at the daily complimentary reception before savoring treats from the snack bar. Wrap up your day with a drink at the cozy bar/lounge.

Convenience and Comfort
Individually furnished guestrooms with kitchenettes await, equipped with Smart TVs and complimentary wireless internet. Benefit from amenities like a 24-hour front desk and free self-parking.

Immerse yourself in the beauty of Bacalar at Hotel Apartamentos Stone. Book now for an unforgettable stay amidst nature's wonders.

Important information:

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 55 reviews
Cleanliness: 6.05
Service: 10
Location: 10
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.55
G
Genesis
2
Pros:

Pésimo servicio

2025-07-22 • via Nuitee
D
dennis • family
10
Pros:

Quiet family owned hotel

2025-05-31 • via Nuitee
M
manuel
10
Stone mayo 2025
Pros:

Agradable estancia y muy tranquila la zona

2025-05-21 • via Nuitee
A
araceli
10
Stone may 2025
Pros:

Comodo y muy limpio

2025-05-12 • via Nuitee
B
Blanca aurora
10
Excelente hotel
Pros:

Excelente el hotel y servicio y esta centrico lo que no me gusto es que llegue antes de la hora de entrada y tuve que esperar.

2025-04-22 • via Nuitee
L
Laura
6
Pros:

El lugar está bien ubicado, me he hospedado en dos ocasiones y tuve una buena experiencia, pero esta vez tuve varios problemas; el internet no funcionaba bien, teníamos agua pero el del depósito del baño no 😣 . Y lo reportamos dos veces y no quedó. Me cambiaron un banco que estaba muy dañado, no lo podíamos usar .

2025-03-19 • via Nuitee
I
Inja • friends
8
Pros:

room was clean and convenience to buy grocery.

2025-03-06 • via Nuitee
K
Keith • partner
6
Pros:

Despite having a kitchenette, only 1 glass in the entire place, no other cooking utensils or dishes.
Hot water was luke warm not hot.

2025-02-09 • via Nuitee
D
Daniel
8
Bacalar!
Pros:

great place to stay, clean and close to amenities over the highway, 10 minutes to the 7 shades of blue Lagoon

2025-02-02 • via Nuitee
R
Rafael • family
8
Pros:

Ok

2025-02-01 • via Nuitee
S
Sergio Raul Gonzalez • partner
8
Pros:

El alojamiento es muy bueno y algunas personas de la recepción son excelentes, solo que todas las noches apagan el boiler y amanecemos siempre sin agua caliente, no entiendo el porque la apagan y tenemos todos los días solicitar que prendan el agua caliente , ese es el defecto del hotel

2025-01-07 • via Nuitee
D
Daniel E
8
Pros:

Hotel muy limpio, personal muy amable y servicial. Es un hotel basico, recibes lo que pagas. La pequeña alberca en muy buen estado

2024-09-30 • via Nuitee
P
Patricia
8
Pros:

Céntrica , tranquila , limpia y con una tienda de conveniencia cruzando la calle .

2024-09-23 • via Nuitee
V
Verified traveler
10
Clean and quiet area, friendly staff
Pros:

The hotel room was spacious. Lots of room. It's close to the bus station (about 5-10 minutes or so walking) which is convenient if you are taking an ADO bus. It's in a quiet neighborhood which is nice. You need to walk about 10-15 minutes to get to the town centre where all the restaurants and bars are located. Staff was friendly.

2024-07-25 • via Nuitee
A
alejandro
8
Pros:

LUGAR LIMPIO Y SEGURO

2024-06-08 • via Nuitee
J
joseph • partner
10
Pros:

big beautiful room with comfy bed. Staff very helpful , will stay again

2024-05-27 • via Nuitee
M
Maria Fernanda • family
10
Pros:

Agradable y tranquilo

2024-05-17 • via Nuitee
I
Ismael • family
10
Pros:

Muy buen lugar, precio accesible muy limpio todo el lugar, el personal súper amable, una maravilla la verdad

2024-04-07 • via Nuitee
C
Carlos • family
10
Pros:

Front desk people are truly kind, nice facilities and not that far from downtown.

2024-03-11 • via Nuitee
P
Pamela • family
10
Pros:

Rooms are huuuge, clean and comfortable. Pool area is great. Communal kitchen is ok. Coffee every morning (if you like it). Could use a few more pots and pans for long term stays. Staff are awesome. So kind, friendly and very hard working.

2024-03-04 • via Nuitee