Mercure Paris Arc de Triomphe Etoile

Hotels
•
Mercure
8 (111 reviews)
27 avenue des Ternes , Paris , fr

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Breakfast Quality
Cons:
Service Quality
Cleanliness Issues

Categories

Cleanliness
7.39
Some concerns about cleanliness and room maintenance were expressed in the reviews.
Service
7.36
Subpar service was noted, particularly from night staff, while day staff received positive remarks.
Location
8.9
Excellent location with easy access to shops and transport was consistently praised.
Room Quality
7.35
Room issues such as old facilities and low showerhead height affected the experience.
Amenities
8.38
Basic amenities were available, with some comments on the need for improvements.
Value for Money
7.84
The overall value was considered decent, though some felt the hotel was on the pricier side.
Food and Beverage
8.89
Breakfast received positive remarks for variety and quality.
Overall Experience
7.86
Overall satisfaction was moderate, with some positive highlights and notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:24

Property Description

Luxurious Design and Prime Location
This 4-star design hotel is just 550 meters from the iconic Arc de Triomphe and Champs Elysées, offering a convenient and stylish stay in Paris.

Modern Amenities and Comfort
Enjoy soundproofed rooms with free Wi-Fi, a minibar, tea/coffee facilities, and satellite TV. Indulge in chromotherapy lighting and contemporary decor, with some rooms even boasting a balcony.

Convenience and Services
Start your day with an American buffet breakfast, utilize the 24-hour reception's ticket service, and stay connected with lobby computers. Explore the nearby flower market and easily reach the Palais des Congrès.

Experience luxury and convenience at its best - book your stay at hotel Paris Arc de Triomphe Etoile now!

Important information:

Please note that children under 12 years old can enjoy breakfast for free.

Pets allowed (dogs under 5kg) 20€/day -
Cats not allowed

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 111 reviews
Cleanliness: 7.39
Service: 7.36
Location: 8.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 8.89
Overall Experience: 7.86
Y
yael • family_with_children • fr
6
2026-02-13 • via Nuitee
A
Adi • couple • il
8
2026-02-08 • via Nuitee
I
Isabelle • solo_traveller • be
7
L'hôtel mériterait des investissements pour récupérer un confort en lien avec son nombre d'étoiles
2026-01-29 • via Nuitee
H
Hamze • couple • lb
7
Pros:

Breakfast and location

2026-01-19 • via Nuitee
D
Dominique • couple • re
9
Pros:

Très bien

2026-01-17 • via Nuitee
C
Castaldelli • extended_group • br
8
Atendeu as nossas necessidades
Pros:

Localização

2026-01-16 • via Nuitee
K
Karam • solo_traveller • it
8
2026-01-14 • via Nuitee
S
Sara • extended_group • ae
8
Good
Pros:

The room size was good, and the bathroom size was also good. The room was clean and had all the basic amenities, including slippers and a hair dryer. Check-in and check-out were fast and easy, and the staff were friendly. The room deposit was refunded immediately, even though we paid by card. We received it the same hour we checked out.

Cons:

Nothing

2026-01-06 • via Nuitee
S
Sharin • couple • ch
10
2026-01-02 • via Nuitee
M
Marco • couple • it
10
2026-01-01 • via Nuitee
A
ANGELIQUE • solo_traveller • be
10
J y retournerai
Pros:

L accueil
La gentillesse du personnel
Toujours un bon petit déjeuner

Cons:

Ras

2025-12-08 • via Nuitee
N
NIZAR • family_with_children • sa
8
2025-11-15 • via Nuitee
J
Jean-Philippe • couple • lu
7
Decent value stay close to Arc de Triomphe
Pros:

Location, friendly service, room size

Cons:

Old and slow elevator, blind breakfast room

2025-11-10 • via Nuitee
1
1958van • Business
10
An excellent choice
Pros:

Very nice service ,clean rooms ,very good location you can find lot of local french rest around , very good and with lot of chioces breakfast and the most important .... all of the staff profesionals and very friendly !!!
I will go back easily

2025-11-05 • via Tripadvisor
A
Asli • family_with_children • tr
10
Pros:

Çalışanlar güler yüzlü, otel temiz ve merkezi konumdaydı

Cons:

Pahalı olması

2025-11-05 • via Nuitee
R
Rachel Lim-Pinoncely • family_with_children • sg
6
Great location, lovely area. Acceptable room but lacking in services
Pros:

The location of the hotel is excellent. Transport is nearby, and tons of amenities. Everything is within walking distance.

Cons:

The service is really subpar, particularly the night staff who seemed untrained and unprofessional.
When I arrived late at night, I had forgotten that my rooms were prepaid so when I was asked for my credit card, I didn't object. Shouldn't payment status be the first thing a check in staff should verify? In the end, the mistakenly taken pre-authorisation maxed out my card, causing a lot of inconveniences. Yes, a pre-authorisation is not a debit on a credit card but it still blocks out the amount on my card limit, holding it so I can't use that part of my credit.

On another occasion, when I needed a wine bottle opener (no bottle opener in the room), housekeeping did not pick up the phone so I rang the front desk. The staff rudely asked why I needed a bottle opener and to go downstairs to the reception with my bottle. He handed me the opener without looking up from his computer. I opened my wine bottle at the reception and left. No words exchanged.

I do not expect this sort of service from a Mercure Hotel group. The day staff, on the other hand, seem to know what they are doing and were much more professional and friendly.

2025-10-28 • via Nuitee
B
B. Camacho • family_with_children • nl
7
Average stay
Pros:

We stayed for 5 nights, and the location was easy to shop and take transportation.

Cons:

Our room wasn't ready even though in the system I placed my arrival time. There was a request made for this booking, and they did not follow through. The height of the showerhead was really low, and the metal part cut my finger while handling it in Room 102. You can tell that this building is old. The room could use more towel hooks because they have it placed under the sink, which is really low. So I had to hang my towel over the mirror. there's this awkwardly tall table, the mini bar just in the middle. The table under the tv was very awkwardly shaped. Just towards checking out, the man at the counter took so long to argue with other guests we almost missed our train

2025-10-27 • via Nuitee
S
Salvino • solo_traveller • it
8
2025-10-14 • via Nuitee
J
Jacques • couple • fr
8
2025-10-13 • via Nuitee
C
Christopher
10
Pros:

Good location and quiet hotel

2025-10-12 • via Nuitee