American Inn and Suites Ferndale

Hotels
•
Independent
4 (687 reviews)
11000 West 8 Mile Road, Ferndale, Michigan, 48220 , Ferndale , US
1-248-965-3608

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Elevator
Fitness facilities
ATM/banking
Conference space
Porter/bellhop
Smoke-free property
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Convenient location
Cheap prices
Cons:
Lack of cleanliness
Rude service
Inadequate amenities

Categories

Cleanliness
2.5
Multiple reviews indicate severe cleanliness issues including dirty walls, blood, mold, and pest infestations.
Service
4
Several reviewers mentioned rude and unhelpful staff, indicating poor service quality.
Location
6.5
Some reviews noted the convenience of the location, thus suggesting some positive aspects.
Room Quality
3
Multiple mentions of unclean rooms, broken appliances, and lack of basic amenities.
Amenities
2.5
Multiple signs of inadequate amenities such as no microwaves/refrigerators and insufficient cleanliness.
Value for Money
5.5
Some guests find cheaper rates attractive despite the poor quality.
Food and Beverage
4.5
No significant comments related to food and beverage were found; assigned average rating.
Overall Experience
3.5
Reviews overwhelmingly express dissatisfaction leading to a poor overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 14:33

Property Description

Modern Amenities and Facilities
Enjoy a comfortable stay at American Inn and Suites Ferndale with a fitness center, complimentary Wi-Fi, and convenient vending machines.

Outstanding Services
Experience top-notch services such as a business center, a 24-hour front desk, and laundry facilities during your stay.

Event Spaces and Accommodations
With 900 square feet of conference space and a meeting room, host your events seamlessly. Relax in one of the 255 air-conditioned rooms with flat-screen TVs and luxurious pillowtop beds.

Plan your visit and explore nearby attractions like Detroit Zoo and MotorCity Casino. Book now for a memorable stay in Ferndale.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Masks are required in public areas for unvaccinated guests.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

4
Based on 687 reviews
Cleanliness: 2.5
Service: 4
Location: 6.5
Room Quality: 3
Amenities: 2.5
Value for Money: 5.5
Food and Beverage: 4.5
Overall Experience: 3.5
C
Charli • couple • us
1
Cons:

Bed sheets had make up and blood on them

2026-02-13 • via Nuitee
T
Troy • extended_group • us
1
Pros:

Nothing

Cons:

Everything, wrong room. No hot water, no tv remote, one towel for 3 people.

2026-01-31 • via Nuitee
A
Asia • extended_group • us
1
Horrible experience and they have yet to refund me.
Pros:

Nothing, Horrible, it was so disgusting and dirty.

Cons:

Horrible, it was so disgusting and dirty.

2026-01-29 • via Nuitee
J
Jasmine • solo_traveller • us
1
Never again
Pros:

Nothing

Cons:

They had roaches , smelled of cigarettes and ppl were fighting at 3 am

2026-01-28 • via Nuitee
E
Elyse • couple • us
3
2026-01-26 • via Nuitee
H
Henry • solo_traveller • us
1
Have nothing positive to say.
Pros:

After taking a look at the outside alone I decided it would be best to locate to another property immediately

Cons:

If that was the outside I could only imagine what the inside looked like.

2026-01-21 • via Nuitee
V
Vance • solo_traveller • us
8
2026-01-21 • via Nuitee
J
Jessica • solo_traveller • us
1
Rude and unhelpful
Pros:

Nothing

Cons:

Everything

2026-01-20 • via Nuitee
B
Byous • solo_traveller • us
3
Pros:

There was no breakfast

Cons:

No hot water the heat wasn't high enough it was noisy up stairs and next door and down the hall

2026-01-20 • via Nuitee
A
Antone • couple • us
10
2026-01-19 • via Nuitee
J
James • couple • us
7
2026-01-19 • via Nuitee
A
Ashley • couple • us
2
Shitty and Frightening
Pros:

The only thing I enjoyed about my stay here was the price fit into my budget.

Cons:

The room was dirty. It lacked convenient amenities for a stay. You can hear everything from above, next to, and below. The staff did nothing to help keep the noise down. There was a guy next to me, fighting with his partner. I could never get any sleep. Kids were running up and down the halls screaming at 3 AM. I was scared and nervous to stay. There was no breakfast in the morning, and I couldn't find the ice machine. Additionally, there were no ice tubs in the room.

2026-01-19 • via Nuitee
M
MICHELLE • couple • us
8
2026-01-19 • via Nuitee
A
Ayania • couple • us
1
2026-01-19 • via Nuitee
C
Crystal • family_with_children • us
1
Pros:

I didn’t like one thing about this place.

Cons:

Every room they showed me was filthy. Throw up on the wall beside where my bed would have been. Fresh semen on the blankets and side of bed , blood in toilet, ashes in sink, trash all over the hallway and no towels in the first three rooms they showed us, the rooms stunk and had cockroaches. Only one small lamp tbat worked. The tubs were so nasty we couldn’t even abower, well we didn’t have towels. Everyone had to sleep with hoodies on and pulled up and sleep on top of our bags on top of the pillows and we wouldn’t dare to sleep under the sheets. They wouldn’t give me a refund or deposit back because they said it was 11 am and they knew I had to leave at 5 am. I live sixteen hours away and they won’t even let my daughter pick it up and she has the same last name. What kind of fuckery is going on. Take this off booking.com because you will definitely lose customers. The pictures don’t even look remotely like that in person. There were people selling drugs outside the front door and all in the foyer. I want my money and deposit and I am going to the health department

2026-01-19 • via Nuitee
C
Crystal • solo_traveller • us
5
Staff should explain that their one price online that you can't get in person.
Cons:

The lobby being over crowded. Elevator was not working.

2026-01-19 • via Nuitee
M
Mohsen • couple • us
1
Cons:

The location did not seem safe at all and was sketchy. The place didn’t look clean and was dirty. Staff was sketchy as well. Asking for a $25 non refundable fee. Which I have never heard of.

2026-01-19 • via Nuitee
J
Jacob • couple • us
10
Pros:

Good hotel for the price

2026-01-19 • via Nuitee
C
Chinonso • solo_traveller • us
1
2026-01-19 • via Nuitee
D
Dunsmore • couple • us
1
Would not recommend
Pros:

The price

Cons:

There is no fridge or microwave and in the hallways there were in the hallways and food as well in the floors the took forever to clean it up

2026-01-19 • via Nuitee