Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Picnic area
ATM/banking
Conference space
See all facilities

Review Highlights

Pros:
Affordable price
Helpful staff
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
6.59
Issues with room cleanliness and safety concerns regarding electric shocks from water.
Service
9.99
Reception and Chef were okay, but service overall marred by poor communication and unmet expectations.
Location
7.6
Difficult to find due to lack of signage; the accessibility was problematic.
Room Quality
7.55
Received a room different from the booked one with issues such as no lock and small size.
Amenities
6.58
Lack of internet and basic amenities, including a toilet seat.
Value for Money
9.97
Fair price for the basic service offered.
Food and Beverage
5.59
Food service was poor; the kitchen closed unexpectedly.
Overall Experience
8.56
Overall a disappointing stay with multiple failures in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:50

Property Description

Spectacular Views and Modern Amenities
Take in the panoramic views from the terrace and garden while enjoying complimentary wireless internet access. The hotel offers wedding services, a television in a common area, and tour/ticket assistance for a delightful stay.

Culinary Delights and Business Facilities
Indulge in lunch or dinner at the on-site restaurant or opt for 24-hour room service. Additionally, enjoy daily continental breakfast and access amenities like a 24-hour business center, dry cleaning services, and a 24-hour front desk.

Convenient Location and Comfortable Accommodations
With easy access to Nairobi National Park and Gateway Mall, Zarita Boutique Hotel in Syokimau offers 15 individually decorated guestrooms with kitchens and modern conveniences like flat-screen TVs and deep soaking bathtubs.

Ready to experience comfort and luxury in Syokimau? Book your stay at Zarita Boutique Hotel now.

Important information:

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include wedding services, a television in a common area, and tour/ticket assistance.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • General

    Gap period enforced between guest stays - 24 hours

Location

Guest Reviews

7.8
Based on 18 reviews
Cleanliness: 6.59
Service: 9.99
Location: 7.6
Room Quality: 7.55
Amenities: 6.58
Value for Money: 9.97
Food and Beverage: 5.59
Overall Experience: 8.56
E
Edna partner
4
Pros:

For 11 USD one cannot expect much,
but atleast the shower should be repaired because we got electric shocks from the water and also by touching the knob.
Apart from that it was satisfactory.

The reception and Chef were also Ok.

Our transfer to the SGR Nairobi terminus was perfect100%. Our driver was on time and also easy to talk to.

2025-09-08 via Nuitee
M
Michael
4
Bad experience
Pros:

Hot water non existent . No street signage so nearly impossible to find the hotel.
We ordered food from their restaurant . They took the order then closed the kitchen - result was no food and no one to be seen .

2025-09-01 via Nuitee
J
Jeremie
2
Terrible experience
Pros:

First, the Hotel fails to pick me up from the Airport. When i arrived, i was given a room different from the one i booked. I booked a studio apartment but was given a single room without a lock. After complaining, i was given another single roon which i had no choice but accepting. I was really a terrible experience

Also, the Hotel asked me to pay even though my credit card has also been charged. Basically, i paid twice for the room.

2025-08-31 via Nuitee
A
andy
2
Pros:

Small room,no internet,bad phone service,no toilet seat amd alot of mosquitos.
Most night stay in Nairobi

2025-08-28 via Nuitee
P
Priscilla
8
Pros:

Fair price shuttle to the airport. Staff Isaac very helpful and efficient

2025-08-26 via Nuitee
T
Thomas
10
Pros:

Alot

2025-04-10 via Nuitee
A
Anthony
6
No free breakfast for Expedia bookings!!
Pros:

My stay was a mixed one, the pickup from the airport was excellent and the driver was brilliant, I always use Hotels.com for my stats and always go for the free breakfast which this hotel did offer but was informed that they do not offer this to Expedia bookings! So I think this needs to be clarified when booking on the website and residents be told when they check in and not given hidden charges, and I didn't find the lady in the office welcoming or helpful, but the driver and cleaners brilliant so thanks to them guys.

2024-11-17 via Nuitee
D
Dane
8
Pros:

I loved my stay here but might not be for everyone if you want to be near the hustle and bustle of nairobi. bolts and ubers into town were super cheap though so I think your able to be well below prices of down town hotels, nice scenic property, nice ish rooms (the showers left a little bit to be desired - use the shower shoes) but i loved my stay here!

2024-07-01 via Nuitee
T
Tony
8
Pros:

Everything was Good

2024-04-03 via Nuitee
P
prince family
10
Pros:

Good place to be

2024-02-26 via Nuitee
S
Shirley
8
Pros:

The Hotel was doing renovations so the outside area was not accessible but there was a seating area in the main building with TV and dining upon request was available. The staff were very helpful and my original booking was upgraded to a larger room-nice! I would definitely rebook at this location.

2023-12-03 via Nuitee
A
Adeyinka partner
10
Pros:

The staff were very nice and caring. Judith and Moreen took care of us.
They also helped us call for Taxi, which was safe to take us to the airport.
They facilitated and cooked nice dinner and breakfast for us.

2023-05-26 via Nuitee
C
Cornelius friends
4
Pros:

The night I arrived at the Zarita Boutique Hotel I was presented with a subpar room and not the Executive room which I had reserved. It had been a very long travel day. The manager tried to insist that this was the room in which i reserved. Since it was after 11:30pm the manager (Jeff) promised sort things out and to just stay in the room for the night. This was the class Bait and Switch tactic. The following morning the manager was no longer insisting that I had the correct room. Needless to say I was disappointed. Now I’m told that the Executive room was occupied by someone else however the person was out of the country and I could stay in the room. This was totally unprofessional. When I asked for a cancellation I was informed by the manager that it was to late to cancel nor get a refund. I was told I would be charged for duration of my 12 night stay. I moved my luggage and personal items into the Executive Room however I was not allowed use of the closets, drawers etc because the room in which I had reserved and paid for in full via Expedia was occupied!!!.. this was only the beginning of overwhelming challenges at the Zarita Boutique Hotel. No screens in the windows, no air conditioning, initially the toilet did NOT flush. To take a shower only Cold water was on unless you ran Outside the bathroom hit a switch which activated the hot water heater however by the you got back in the shower the was EXTREMELY HOT which required you to go back to turn the switch off.

2023-03-24 via Nuitee
C
Cosmas
8
Pros:

It was good

2021-06-06 via Nuitee
A
Amanda L.
8
Pros:

Service was friendly. More like a hostel set up and rooms are extremely small. Great for just a quick rest before flying out. They do no have an airport shuttle assisted in amenities. They call a taxi that will cost you $10.

2021-04-23 via Nuitee
H
Hans
4
We had bad luck
Pros:

Extremely difficult to find, but when you are finally here, the staff is friendly and helpful.
If you are lucky, the place offers fantastic value, as it's reasonably comfortable for around 25 USD per night. Unfortunately for us, the price attracts scums, and we were quite annoyed by a drunk Russian guy. It should also be noted that the walls are extremely thin, so if you are unlucky and have bad neighbors, you wont get much sleep.
Lastly, the mosquito net over our bed was full of holes, and did not cover all sides.

Worst of all: it was raining during the night, and there was apparently a hole in the roof, so by around 03:00 water started dripping down into our bed, completely soaking it. Staff offered no compensation.

2020-03-10 via Nuitee
V
Verified traveler
6
Ok for en enkelt nat
Pros:

Sengen var god, men det var et stort minus at der ikke var noget varmt vand. Receptionisten sagde at det var pga. vejret. Morgenmaden var meget simpel og der var en del forvirring omkring den og om den var inkluderet. Vi fik det dog løst.

2020-02-27 via Nuitee
D
david self
8
Pros:

Turned out the property was located in a quiet residential neighborhood. Close to airport. Do not take the linkage road, as google suggests, too muddy, as my poor uber found out. Property is quiet and staff like Robin and Mary are very nice. Bed was very comfortable. TV had issues. Locals are friendly and nice. Had a fun motorcycle taxi ride to Gateway Mall, best shave and pedicure ever! By Esther at salon on corner near the bar. People at bar are friendly too. Neat sign near main road "celebrating colours of Kenya" is great for a photo.

2019-06-10 via Nuitee