Sonesta Simply Suites Memphis East Poplar Pike

Hotels
Sonesta Hotels
8 (433 reviews)
6141 Old Poplar Pike , Memphis , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Nice staff
Safe area
Cons:
Dirty rooms
Poor amenities
Unpleasant odors
Bad customer service

Categories

Cleanliness
5.35
Multiple reviews highlighted severe cleanliness issues including roaches, hair in the shower, and filthy conditions.
Service
10
While staff was described as nice, customer service experiences were inconsiderate regarding room condition.
Location
10
General sentiment indicated a safe area, contributing positively to the guest experience.
Room Quality
6.32
Guests reported issues with room quality including stains, broken door, and lack of basic items.
Amenities
7.36
Lack of breakfast and amenities mentioned repeatedly; overall amenities fell short of expectations.
Value for Money
8.31
Considering the hygiene and conditions described, many guests felt they did not get their money's worth.
Food and Beverage
9.34
There were mentions of breakfast availability but overall it fell short during stay due to remodeling.
Overall Experience
7.3
Guest sentiment indicated dissatisfaction with multiple aspects affecting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 20:30

Property Description

Luxurious Suites with Kitchen Area

Experience the convenience of a kitchen area with refrigerator and stove in every room at Sonesta ES Suites Memphis. Start your day with a complimentary breakfast including a variety of items, and enjoy a hot drink from the in-room tea/coffee maker. Stay connected with free Wi-Fi and unwind with cable TV in all guest rooms.

Convenient Amenities and Services

Take advantage of the gym, fresh grocery delivery service, and barbecue facility during your stay. For added convenience, a hair dryer, iron, and ironing board are available in every room.

Nearby Attractions and Accessibility

Explore popular attractions like Elvis Presley’s Graceland and Memphis International Airport, both just a short drive away. With the University of Memphis in close proximity, Sonesta ES Suites Memphis offers the perfect blend of comfort and accessibility.

Book your stay now at Sonesta ES Suites Memphis for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The property is renovating their fitness center. During this period, guests may experience some noise or light disturbances, and these facilities will not be available.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $25 per week thereafter applies. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 433 reviews
Cleanliness: 5.35
Service: 10
Location: 10
Room Quality: 6.32
Amenities: 7.36
Value for Money: 8.31
Food and Beverage: 9.34
Overall Experience: 7.3
D
Danielle
2
Pros:

The room was nasty

2025-10-12 via Nuitee
L
Latasa
2
Pros:

Room and bathroom was disgusting. Hair in shower. Couch was stained with a red substance. No good amenities for the room to be a suite. Smelled like smoke and urine. Would never stay again.

2025-09-30 via Nuitee
C
Chef partner
6
Pros:

The carpet and furniture was filthy….. i was sitting at the bar area in my room and a roach ran across the bar. Full kitchen setup and no dishes to cook or eat with

2025-09-28 via Nuitee
K
Kelly pet
4
Pros:

I liked the layout of the property and unit. The staff was helpful. The roaches and gnats were a concern. I planned a 30 day stay, but had to cancel those plans. The couch, curtains and carpet were dirty and deeply stained.

2025-09-11 via Nuitee
T
Thomas
2
Never stay here
Pros:

Bugs everywhere/trash on floor, dirty room. We got locked in the room because the door was broken. Mold on the vents. Customer service was horrible and they didn’t care that the room was nasty.

2025-09-04 via Nuitee
A
Ashley family
4
Pros:

The staff was very nice, but the hotel is falling apart. I stay at Sonesta's, and they are wonderful hotels, but this one is forgotten about, has no amenities, has no breakfast, and there seems to be a lack of morale from the employees. Treat the employees better and bring the life back to the hotel. This is a disgrace!

2025-09-02 via Nuitee
S
Sharon
2
Pros:

Advertised having breakfast turns out no breakfast because supposedly they are in a remodel which you couldn’t tell by that looking at the place which overall is not bad, but could’ve been better. Had to go back to the desk and ask for a remote ! Absolutely no coffee at all !! Over all will def not be back !!

2025-08-13 via Nuitee
L
Luciana
2
Pros:

Filthy. Horribly outdated. Disgusting couch, hair in the shower, sticky carpet. TV didn't work. Stains everywhere. Area was sketchy. We left before our reservation ended. Asked for a refund.

2025-08-12 via Nuitee
C
Catherine C
10
Pros:

The beds were comfortable. I had a suite with full cooking possibilities. TV’s in sitting area and bedroom. Nice safe area and clean. They served breakfast each morning.

2025-07-30 via Nuitee
A
Audrey young couple us
8
Very good
2025-07-26 via Nuitee
M
MANNERY family
8
Pros:

Ok

2025-07-21 via Nuitee
B
beth
4
Friendly staff but nasty rooms
Pros:

Staff was very friendly but room was dirty and run down. Microwave was broken, stove was missing bottom. Both availible washers were out of order.

2025-07-20 via Nuitee
T
Tonya family with young children us
1
Bad
Pros:

Staff very nice.

Cons:

Ist of all..no dishes in the room..u have to sign paper for room service here 4 days no room service at all..roaches in the room..carpet got my feet itchy and the bed got my body itchy..bad experience.

2025-07-20 via Nuitee
D
Dennis young couple us
6
Pleasant
2025-07-15 via Nuitee
D
Donlundra young couple us
4
Just ok
Pros:

I didn’t know about any breakfast and the area was ok

Cons:

The air was not cold at all. I had to go to the desk and complain twice. They came to check it but it was still to hot and made the stay miserable

2025-07-07 via Nuitee
A
Anonymous young couple us
1
Bad
2025-07-04 via Nuitee
A
Anonymous young couple us
1
Bad
2025-07-04 via Nuitee
A
Anonymous review category business travellers us
4
Disappointing
Cons:

No air

2025-07-01 via Nuitee
O
Oakley young couple us
10
Very quite and friendly staff
Pros:

Everything

Cons:

Swimming pool closed

2025-06-28 via Nuitee
S
Scott family with young children us
9
Great trip back home to visit family
Pros:

The size of the room makes it feel like you are staying at an apartment. Having the full size fridge and kitchen set up makes it easy to reheat your to go meals. Very comfortable space.

Cons:

The bed was a queen size and I'm a little large sized but was a very comfortable bed and pillows too.

2025-06-26 via Nuitee