My Story Hotel Augusta

Hotels
9.2 (3520 reviews)
Rua de São Nicolau, nº 78 , Lisbon , pt

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Small bathroom
Limited breakfast options

Categories

Cleanliness
8.54
Some reviews mention issues like leaking bathroom; cleanliness not consistently praised.
Service
9.99
Staff described as very friendly and helpful across multiple reviews.
Location
10
Many reviewers highlight the perfect location close to attractions.
Room Quality
8.5
Rooms described as small but comfortable; some amenities noted.
Amenities
9.53
Good amenities provided such as a kettle and quality toiletries.
Value for Money
8.49
Restaurant outside hotel reported as mediocre; overall offering mixed views on value.
Food and Beverage
9.04
Generally positive remarks about breakfast and dining experience.
Overall Experience
9.53
Very enjoyable stays reported despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:50

Property Description

Central Location in Lisbon

Located in the heart of Lisbon, My Story Hotel Augusta offers convenient access to popular landmarks such as Rossio and Dona Maria II National Theatre within walking distance. Liberty Avenue is also just a short distance away, making it an ideal choice for exploring the city.

Comfortable and Modern Accommodation

Experience comfort and convenience in our air-conditioned rooms equipped with a flat-screen TV and a private bathroom. Stay connected with free WiFi during your stay and enjoy a restful night's sleep with the cozy amenities provided.

Delightful Amenities and Services

Start your day right with a delicious buffet breakfast served on-site. Our multilingual staff at the reception are ready to assist you in English, Spanish, and French, ensuring a pleasant and hassle-free stay.

Book your stay at My Story Hotel Augusta now for an unforgettable experience in Lisbon.

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 3520 reviews
Cleanliness: 8.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 9.53
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.53
F
Fury • couple • pt
9
2026-05-16 • via Nuitee
T
Twingo • solo_traveller • it
10
Pros:

Posizione pazzesca, nel centro cittadino.

2026-05-15 • via Nuitee
J
Jimena • couple • ar
8
Pros:

La habitación hermosa, con doble vidrio así que no se escuchaba nada de afuera. Cómoda.

Cons:

El desayuno no fue tan bueno.

2026-05-15 • via Nuitee
P
patricia • solo_traveller • fr
10
Le personnel est très professionnel, à l’écoute et très agréable.
2026-05-14 • via Nuitee
E
Efthim • couple • us
10
2026-05-14 • via Nuitee
S
Sandra Patricia • couple • co
9
Satisfecha
Pros:

Cercanía , cómodo, bluyín buena comida, amabilidad

Cons:

Jíbaros en la esquina del hotel que te ofrecen drogas en varias ocasiones te abordan!!!

2026-05-14 • via Nuitee
L
Li • solo_traveller • us
7
Pros:

Location and comfortable room

Cons:

Facility seems to be getting old. Breakfast is far worse that we had experienced with Story Hotel in the past

2026-05-12 • via Nuitee
N
NURIA • family_with_children • es
10
2026-05-12 • via Nuitee
S
song xuemei • couple • cn
7
Pros:

地理位置好，性价比可以

Cons:

淋雨水忽冷忽热，很难调节

2026-05-12 • via Nuitee
C
Carlton • extended_group • us
9
2026-05-11 • via Nuitee
M
MATHEUS • family_with_children • br
5
Pros:

Localização é sem dúvida a melhor pra turistar em Lisboa, principalmente para pessoas com mobilidade reduzida, já que a área da cidade é toda plana ao redor.

Cons:

Nota-se que é um hotel sem tradição, se quer um hotel tradicional português, esqueça. Pelo preço, eu achei caro pelo que se ofereceu. É um hotel de uma rede com várias outras unidades, voltado a lucrar por cada centímetro de metro quadrado possível, pelas fotos não parece, mas o quarto e o banheiro são minúsculos, isso dá sensação de sufocamento. O hotel não tem hall, o espaço do café é apertado também. Os funcionários são gentis e é notório que entendem o "sistema" em que trabalham, ali o que importa é lucro, eles sabem disso e não tem culpa, são os guerreiros que fazem aquilo funcionar. A questão da limpeza das áreas comuns poderia ser um pouco melhor, como o tapete que fica dentro do elevador (ele esta imundo, poderia ser aspirado diariamente e lavado semanalmente, no mínimo, diante do volume de gente que passa por ali todo dia). As poltronas do café também estão imundas, precisam de higienização. No geral, eu não via a hora de ir embora.

2026-05-08 • via Nuitee
B
Burcu • solo_traveller • nl
8
Pros:

The location is very convenient. The hotel is close to city attractions and public transportation. The staff was very helpful and friendly during my holiday. They answered all my questions. I could leave my bags before check-in and after check-out. Although I didn’t have breakfast at the hotel, they upgraded my stay and offered me free breakfast. I would definitely stay here again if I come back.

Cons:

I could hear the floor creaking when people walked upstairs.

2026-05-08 • via Nuitee
K
Kylie • solo_traveller • us
10
Pros:

The hotel was amazing! The location was perfect for everything to do in Lisbon and was super close to the metro, tram stops, and pedestrian area. The rooms were clean, the staff was kind, and it was a great stay! Would recommend it to anyone.

2026-05-07 • via Nuitee
M
Mats • couple • se
9
2026-05-06 • via Nuitee
A
Adila • solo_traveller • az
10
2026-05-05 • via Nuitee
O
Onur • solo_traveller • tr
8
2026-05-04 • via Nuitee
J
Josefin • couple • se
9
Above my expectations
Pros:

The rooms were very updated and nice. It’s in the middle of city centre but the rooms are very quiet if windows are closed. The bathroom was equipped with Ritual products which felt very luxurious.

Cons:

It was all good!

2026-05-04 • via Nuitee
J
Jlenia • extended_group • ch
9
Top Unterkunft für Städte-Trip!
Pros:

Sehr tolles Hotel an super Lage!

2026-05-04 • via Nuitee
R
Robert • couple • us
9
The room and the facilities were very clean. The staff were exceptionally friendly and helpful. Location was perfect
Pros:

The location and the staff

Cons:

The mattress

2026-05-04 • via Nuitee
A
Anerol73 • family_with_children • ch
9
Absolut nichts zu beanstanden...
Pros:

Alles hat uns gefallen, die Lage, das Personal, die Sauberkeit... Da gibt es einfach nichts zu beanstanden... Wir kommen sehr gerne wieder...

Cons:

Gar nichts... alles war tiptop...

2026-05-04 • via Nuitee