The Sanctuary Hotel and Spa

Hotels
Independent
9.4 (79 reviews)
Section 276, Lot 60, Pitpit St., North Waigani, Port Moresby, National Capital Region , Port Moresby , PG

Facilities

Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Fitness facilities
See all facilities

Review Highlights

Pros:
Exceptional service
Delicious food

Categories

Cleanliness
9.23
Clean and well-maintained atmosphere as reflected in the reviews.
Service
9.7
Staff mentioned as friendly and attentive, providing exceptional customer service.
Location
9.24
Conveniently located near Jackson's airport.
Room Quality
9.19
Spacious and lovely rooms, contributing to a positive experience.
Amenities
9.22
Luxurious bathroom setup and good room service.
Value for Money
9.18
Food worth every penny spent according to the reviews.
Food and Beverage
9.73
Exceptional and delicious food, noted as the best in Port Moresby.
Overall Experience
9.7
Memorable and enjoyable stay based on positive mentions throughout the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:18

Property Description

Luxurious Spa Services
Indulge in massages, body treatments, and facials at our spa for the ultimate relaxation experience.

Recreational Amenities
Enjoy our outdoor pool and fitness center for some fun-filled activities during your stay.

Gourmet Dining Options
Savor delicious meals at our restaurant, cafe, and bars. 24-hour room service is also available for your convenience.

Escape to The Sanctuary Hotel and Spa, where luxury meets comfort. Book now to experience a memorable stay.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: POM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.4
Based on 79 reviews
Cleanliness: 9.23
Service: 9.7
Location: 9.24
Room Quality: 9.19
Amenities: 9.22
Value for Money: 9.18
Food and Beverage: 9.73
Overall Experience: 9.7
N
nathanmY8882KJ Business
10
Best provider of accommodation with tasty meals and other catering services.
Pros:

As a corporate client to Sanctuary Hotel Resort and SPA, I would give my rating 10/10 to reservation officers (Varina, Norman) and Accounts Receivable team (Rozelle). Their response to our bookings and clarification on invoices are on timely basis.
Our crews always get back to us that Sanctuary team provides best catering and arrange transport effectively upon our request.

Regards
Nathan Movi
Steamships Ship Management

2026-03-04 via Tripadvisor
J
J2365GPc_cileb Couples
10
Beautiful green place to rest
Pros:

We enjoyed our stay and the suport by the friendly staff. We remember Immaculate, Esley and Angel who stood out by their efforts.
Our room by the pool was quite loud, but we got a change to a quiter side.
The beautiful green decor around the entire hotel gives it the feel to be in the jungle not the capital:)

2026-02-14 via Tripadvisor
4
47leilanil Family
8
Great experience
Pros:

It was a good experience. Food was delicious. Room was clean and tidy. Location was scenic and beautiful. Good service from staff and driver Jimmy.

2026-02-07 via Tripadvisor
O
O233SQdavidw Family Port Moresby, Papua Region
10
A swim in Sanctuary
Pros:

Today I decided to take my 2 nephews for a day out with uncle.

The day finished off with a wonderful afternoon at the poolside of the Sanctuary Hotel Resort & Spa, listening to the birds, surrounded by the beautiful poolside garden and the watching the boys enjoying thier time in the water.

With the workload I have in Port Moresby and the Issues that happens in the city, it’s certainly a solace that I can resent while catered by friendly staff with the variety of amazing food.

If you don’t want to drive to far out to get some peace, fresh local food and great service I highly recommend the Sanctuary.

2026-02-07 via Tripadvisor
2
280raeleneb Family
8
A lovely team of staff
Pros:

Staff were very accommodating, in terms of organising transfers to and from the airport. Hotel was close to the aiport which we liked. The rooms were clean, had the amenities needed, comfy bed and pillows. The menu was basic although it did have traditional foods aswell portions were big which was great, lovely Rosyln and her team were very friendly :)

2026-02-07 via Tripadvisor
1
114glendaw Family
10
One of the Best hotel in POM
Pros:

We really enjoy staying in the sanctuary hotel resort spa. From the time we were picked up at the airport by jhon, the check in, the room and best of all is the dinner. We were welcome by angelyn at the restaurant. She’s very friendly and patiently explaining the menu to us. We really enjoy our dinner, it was beyond what we expected. Thank you for the head chef as well. We won’t forget the beef stew! It was delicious. Will definitely come back to this hotel in the future.

2026-02-07 via Tripadvisor
J
joycesO9872RZ Family
10
An oasis of green and warm hospitality — peaceful, clean and welcoming retreat in an unexpected place with caring staff.
Pros:

Sanctuary Hotel truly lives up to its name. Tucked away in what many would consider an unimaginable—and often unsafe—location, this hotel feels like a peaceful oasis. The atmosphere is calm and welcoming, surrounded by lush green plants and bougainvilleans in full bloom. Everything was clean and well maintained, and the staff were polite, helpful, and genuinely friendly, creating a very comfortable stay.
The rooms were warm, clean, and well equipped, with a comfortable bed that made rest easy. Noise was never an issue—the hotel was quiet and peaceful throughout. Service was excellent; all staff were humble, caring, and attentive. Special thanks to Miss. Shirley So-on for her outstanding assistance. Amenities were great overall.
A truly relaxing and pleasant experience.

2026-02-06 via Tripadvisor
M
menliarsm Solo travel
10
Jimmy Pisium
Pros:

It was pleasures out there..So nice, everything is good

2026-02-05 via Tripadvisor
W
warrensT8413YX Business
10
Recommend
Pros:

Absolutely enjoy my stay at the Sanctuary. Special thanks to Jackson on his always friendly service and help with transport to the airport.

2026-02-04 via Tripadvisor
R
royrS9698MO Business
10
THE BEST AND LEADING HOTEL OF THE 21ST CENTURY.
Pros:

1. An ideal location. Home away from home.
2. Atmosphere is so cool and breath-taking.
3. Rooms are excellent. Very, very comfortable beds. So clean and tidy every day.
4. Stay at Sanctuary Hotel is more than the value of your kina.
5. Peace and quiet environment.
6. Sanctuary Hotel recruits the best human resources who provides excellent services for their guests. The staff are very welcoming, honest and reliable.
7. The amenities best suits your desire and your next destination.

2026-02-04 via Tripadvisor
Z
Z5367LGlaurief Business
10
Friendly and great food
Pros:

Friendly, comfortable and thanks to Chef Hegoi and Sanctuary team for excellent meal. We really enjoyed the great tasty local dishes. While a full range of food types, it was great to try the local dishes Reccomend the Bariva and Red Emporer with taro.

2026-02-01 via Tripadvisor
W
whitetya Business
8
My best experience is the food
Pros:

I enjoy my stay in Sanctuary hotel,the stuff was helpful especially Jimmy Pisiro the atmosphereis okay,the location is safe, the restaurant is good especially the food, the room okay, clean air around the place , atmosphere is okay,I enjoy my stay in Sanctuary hotel Resort Spa sometimes I like to come back.

2026-01-30 via Tripadvisor
M
mwadohenryb Friends getaway
10
Having leisure and fun
Pros:

Staying here is one of the exellent hotel I have come and experience . the service is also good the environment and the staff"s also the best treatment and service they provide.....thanks alot jimmy

2026-01-30 via Tripadvisor
L
latanyap2026 Business
10
A lovely getaway
Pros:

A very beautiful place indeed! Very clean and very pleasant sites. Customer service was top tier, the staff were really nice and friendly and overall just very helpful. The rooms were very nice to see, unique styles and just wonderful. Last but not least, the food was a 5 star rating, the meal was very delicious and overall just great!

2026-01-29 via Tripadvisor
T
tijjians Friends getaway
10
Wonderful Getaway
Pros:

The place is amazing, beautiful, clean rooms. It’s got a wonderful warm atmosphere and very friendly staff. The food was amazing, my friends and I had a bit of this and that from the menu and it was very hearty. The service was excellent and would definitely recommend!

2026-01-29 via Tripadvisor
I
ivanlI2420ZX Business
10
Great stay!
Pros:

Great rooms! Nice style and design. The amenities are excellent! Nice pool area to hang out and wind down. The food is great. Friendly staff with excellent customer service.

Definitely going to return!

2026-01-29 via Tripadvisor
L
leritak2020 Business
10
Beautiful experience!
Pros:

Customer service was great and staff were very accommodating. The hotel itself is very eco-friendly, lovely greenery and gives a homey resort stay. The rooms have different styles and can accommodate friends, family or business ventures! And lastly, the food and the variety of the menu was just awesome.

2026-01-29 via Tripadvisor
N
NorthStar00919219716 Family Port Moresby, Papua Region
10
Sanctuary in the City
Pros:

Very high quality and cozy rooms, lush and attractive walkways. Friendly staff. Amenities all top class. Would return!

2026-01-29 via Tripadvisor
K
Kezotron Family
10
Excellent culinary presentation and flavours.
Pros:

The Kitchen Team Makes This Place Shine
I've stayed at many hotels, but it's rare that the food becomes a highlight of the trip. At Sanctuary Hotel, Resort and Spa, Chef Hegoi, Peter, and the kitchen staff have made that happen.

Each dish arrives like a piece of art—stunning presentation that makes you pause before picking up your fork. And then the flavours deliver on the promise. They've mastered the use of local PNG ingredients, transforming them into something truly special. Fresh, inventive, and absolutely delicious.
It's clear this team takes enormous pride in their craft. The care shows in every plate that leaves their kitchen.

To Chef Hegoi, Peter, and the crew: thank you for elevating my stay with your incredible talent. You deserve all the recognition coming your way.

2026-01-28 via Tripadvisor
M
magdalenet166 Family
10
Sanctuary Escape
Pros:

Had the best time away with family for Christmas! The environment is peaceful & quiet & transports you into a forest setting. Great service all around from reception to room service. The rooms were lovely & spacious. Room service was quick. The food there was worth every penny spent. Shout out to the friendly staff who went out of their way to make our stay enjoyable, Grace, Mickeala, Martha & Linda ☺️
Plus, if you're a Nasfund/Nambawan Super member, you get 20% off!

2025-12-30 via Tripadvisor