Veranda Hotel Vina del Mar

Hotels
Novotel
8.6 (4175 reviews)
Calle 6 Norte 745 , Viña del Mar , cl

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.79
Many reviews mentioned issues with cleanliness, including bad odors and unclean conditions.
Service
9.26
Most reviews highlighted the excellent service and attentiveness of the staff.
Location
9.3
Repeatedly praised for its great location, accessibility to attractions and restaurants.
Room Quality
8.25
Room quality varied; some were comfortable while others had maintenance issues.
Amenities
8.78
Amenities generally well-received but some issues were reported, like broken air conditioning.
Value for Money
7.74
Some guests felt the prices were high for the quality experienced.
Food and Beverage
8.79
Breakfast variety was well-liked, but some mentioned it had room for improvement.
Overall Experience
8.86
Overall positive reviews with some highlighted concerns, yet many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:03

Property Description

Luxurious Amenities

Novotel Viña Del Mar offers a range of luxurious amenities including a fitness centre, bar, and sauna. The perfect place to unwind and relax during your stay.

Family-Friendly Atmosphere

With family rooms available, Novotel Viña Del Mar ensures a comfortable and enjoyable stay for guests of all ages. The children's playground and convenient 24-hour front desk add to the family-friendly atmosphere.

Convenient Location

Located just 800 metres from Playa Acapulco, Novotel Viña Del Mar is surrounded by popular points of interest such as Carrasco Palace and Vergara Dock. Explore the beauty of Viña del Mar with ease.

Experience the luxury and convenience of Novotel Viña Del Mar. Book your stay now for an unforgettable experience!

Important information:

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

Change establishment name to Veranda Hotel Viña del Mar:
Located in Viña del Mar, 800 meters from Acapulco Beach, Veranda Hotel Viña Del Mar features a gym and a bar. Facilities include a restaurant, a 24-hour front desk, room service, and free WiFi throughout the property. The hotel offers family rooms.

Rooms are equipped with air conditioning, a flat-screen TV with cable channels, an electric kettle, a shower, a hairdryer, and a desk. They also include a wardrobe and a private bathroom.

A continental breakfast is served every morning at Veranda Hotel Viña Del Mar.

This 4-star property offers a sauna and a children's playground.

Popular points of interest near Veranda Hotel Viña Del Mar include Carrasco Palace, Rioja Palace, and Vergara Pier. The nearest airport is Santiago International Airport, 82 km from the hotel, and the property offers a paid airport shuttle service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4175 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.86
C
Cristian solo_traveller cl
10
Pros:

La ubicación

Cons:

La necesidad de utilizar la tarjeta para el ascensor

2026-06-27 via Nuitee
J
jorge miguel solo_traveller cl
8
Bien
Pros:

El lugar, y las cenas buena comodidad

Cons:

El sistema de luces en la habitación y no tener camas grandes King,

2026-06-25 via Nuitee
N
Naiffa solo_traveller cl
9
2026-06-24 via Nuitee
H
Humberto Andres extended_group cl
8
2026-06-22 via Nuitee
M
Marcelo Sebastian couple cl
8
Cons:

Las maquina de agua que se encontraban en el piso mantenia muy poca presion lo cual quitaba bastante tiempo y si queria llegar otro huesped debia esperar mucho.

2026-06-22 via Nuitee
R
Roberto solo_traveller cl
7
Decepcionado
Pros:

Ubicación, modernidad

Cons:

No funcionó la calefacción y tampoco el agua caliente en la ducha

2026-06-21 via Nuitee
A
alvaro couple cl
9
Muy agradable
Pros:

La ubicación es perfecta. La vista es muy buen y la habitación es muy cómoda. Tenía muy bien regulada la temperatura.

Cons:

Las instalaciones están muy buenas y el aseo está bien. Pero se podrian mejorar los detalles . Cuando se dejan pasar detalles , con el tiempo se transforman en problemas y es difícil solucionarlos …. Ahí el hotel pierde calidad

2026-06-18 via Nuitee
C
Cristian couple cl
8
2026-06-15 via Nuitee
P
Pablo solo_traveller cl
8
Pros:

ubicacion

Cons:

desayuno
jabón y shampoo eran lo mismo

2026-06-15 via Nuitee
M
Maximiliano couple cl
10
2026-06-13 via Nuitee
S
Sidney solo_traveller cl
8
hotel funcional de muy buena ubicación
Pros:

hotel funcional para estar de paso para actividades en la ciudad

Cons:

el lobby es muy abierto, no parece integrado al hotel

2026-06-12 via Nuitee
O
Osvaldo couple cl
10
2026-06-07 via Nuitee
R
RAMON MAZUELA CEPEDA solo_traveller cl
8
2026-06-07 via Nuitee
Ólafur couple is
9
Til fyrirmyndar, rúmin mjög þægileg og þrifið á hverjum degi. Hægt að fá föt þvegin.
Pros:

Frábær staðsetning, fín sundlaug upp á þaki ásamt sólstólum, sólhlífum og baðhandklæðum. Mjög góð þjónusta.

Cons:

Morgunmaturinn var svona og svona, en verslanamiðstöð við hliðina á hótelinu með fínum stað sem bauð upp á einstaklega góðan morgunmat.

2026-05-24 via Nuitee
R
Rodrigo solo_traveller cl
10
2026-05-09 via Nuitee
D
denycarvas solo_traveller cl
10
2026-05-03 via Nuitee
G
Guillermo couple cl
8
2026-04-27 via Nuitee
L
Lisbeth family_with_children cl
10
2026-04-27 via Nuitee
D
David family_with_children co
9
Pros:

Ubicación, instalaciones y buen desayuno.

2026-04-18 via Nuitee
M
Marcelle couple fr
7
2026-04-16 via Nuitee