Novotel Vina del Mar

Hotels
•
Novotel
8.6 (4142 reviews)
Calle 6 Norte 745 , Viña del Mar , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
7.79
Many reviews mentioned issues with cleanliness, including bad odors and unclean conditions.
Service
9.26
Most reviews highlighted the excellent service and attentiveness of the staff.
Location
9.3
Repeatedly praised for its great location, accessibility to attractions and restaurants.
Room Quality
8.25
Room quality varied; some were comfortable while others had maintenance issues.
Amenities
8.78
Amenities generally well-received but some issues were reported, like broken air conditioning.
Value for Money
7.74
Some guests felt the prices were high for the quality experienced.
Food and Beverage
8.79
Breakfast variety was well-liked, but some mentioned it had room for improvement.
Overall Experience
8.86
Overall positive reviews with some highlighted concerns, yet many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 12:03

Property Description

Luxurious Amenities

Novotel Viña Del Mar offers a range of luxurious amenities including a fitness centre, bar, and sauna. The perfect place to unwind and relax during your stay.

Family-Friendly Atmosphere

With family rooms available, Novotel Viña Del Mar ensures a comfortable and enjoyable stay for guests of all ages. The children's playground and convenient 24-hour front desk add to the family-friendly atmosphere.

Convenient Location

Located just 800 metres from Playa Acapulco, Novotel Viña Del Mar is surrounded by popular points of interest such as Carrasco Palace and Vergara Dock. Explore the beauty of Viña del Mar with ease.

Experience the luxury and convenience of Novotel Viña Del Mar. Book your stay now for an unforgettable experience!

Important information:

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4142 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 7.74
Food and Beverage: 8.79
Overall Experience: 8.86
P
Pablo • family_with_children • cl
10
2026-04-09 • via Nuitee
K
Konrad • solo_traveller • de
9
2026-04-08 • via Nuitee
V
Valter • extended_group • br
10
Café da manhã muito bom, com garagem e ótima localização
Pros:

Ótimo quarto, e custo benefício

2026-04-08 • via Nuitee
N
Natalia • couple • ar
10
Pros:

Excelente todo. El desayuno muy variado y rico. Excelente atención.

Cons:

No hay nada que no me haya gustado.

2026-04-06 • via Nuitee
I
Isabelle • couple • fr
9
Très bien
Pros:

Tout était très Brien

Cons:

Piscine un peu froide

2026-04-06 • via Nuitee
C
Constanza • couple • cl
7
Normalmente alojo en este hotel y es primera vez que veo un servicio no acorde al valor del precio, al momento de realiz
Pros:

Ubicación

Cons:

Habitación que nos entregaron presentaba problemas en la puerta, se atascaba cada vez que quería salir. La limpieza no fue óptima dado que paredes presentaban manchas de líquido al igual que el sector de la ducha

2026-04-05 • via Nuitee
C
Consuelo • couple • cl
10
Pros:

Nice room and very good breakfast.

2026-04-05 • via Nuitee
M
MARIA SOLEDAD • solo_traveller • cl
9
2026-04-04 • via Nuitee
M
MARIA SOLEDAD • couple • cl
9
Inolvidable!
Pros:

Todo!!

Cons:

La challa de la ducha estaba sin fuerza.

2026-04-04 • via Nuitee
I
Ignacia • couple • cl
10
Descanso y entretenimiento.
Pros:

Personal dispuesto a cualquier duda y muy amables

2026-04-02 • via Nuitee
G
Gabisotoc • family_with_children • cl
8
2026-03-31 • via Nuitee
D
Dr. Ricardo • couple • de
10
Pros:

Alles super!

2026-03-30 • via Nuitee
P
PAMELLA AGUIAR • family_with_children • br
10
2026-03-30 • via Nuitee
J
Juliana • family_with_children • ar
8
Pros:

La vista de las habitaciones

Cons:

Que no haya luz en el baño , y el desayuno poca variedad

2026-03-29 • via Nuitee
N
NEIL • extended_group • gb
5
Great location spoilt by customer service
Pros:

Location and pool

Cons:

Reception, management, power cuts x 2, breakfast cost which was extortionate

2026-03-28 • via Nuitee
M
Maria Victoria • couple • cl
9
2026-03-28 • via Nuitee
J
Jorge • couple • ar
9
Muy buena estadía
Pros:

La ubicación, el estacionamiento, los servicios, el restaurante

Cons:

Shampu, acondicionador y gel de baño en dosificadores no va

2026-03-26 • via Nuitee
A
Alena • couple • de
6
Pros:

Richtig bequemes Bett, das Zimmer ist auch sauber und Wasserdruck in der Dusche ist super. Schnelles WLAN. Nettes und hilfreiches Personal.

Cons:

Es war in der Nacht extrem kalt da die Fenster nicht genug dicht waren. Dazu noch viele Risse an der Wand.

2026-03-24 • via Nuitee
J
Jorge Liz • family_with_children • pt
7
Pros:

Room was large and bed was super comfortable. Staff were very nice. Parking underground included was amazing. Very good location even if not by the ocean.

Cons:

Hot water took a long time to arrive. Air conditioning heating was not working properly so the room was cold during the night.

2026-03-23 • via Nuitee
V
Veritop • couple • cl
5
Bien, pero podría ser mejor
Pros:

Bien, variado y de buena calidad

Cons:

La pieza tenía un olor poco agradable, la televisión no era Smart TV, no pudimos ver el tenis, que queríamos ver, el mueble de velador chico y poco seguro

2026-03-23 • via Nuitee