DoubleTree by Hilton Racine Harbourwalk

Hotels
•
Doubletree by Hilton
8.2 (423 reviews)
223 Gaslight Circle , Racine , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great location
Nice views
Enjoyable breakfast
Cons:
Small bathrooms
No counter space
Issues with towel supply
Blocked room view

Categories

Cleanliness
7.91
The hotel was very clean; however, there were issues mentioned about insufficient towels.
Service
8.88
Staff were extremely helpful and provided excellent suggestions, overall great service.
Location
8.92
Great location, close to marina and restaurants, with beautiful surroundings.
Room Quality
7.37
Rooms were clean, but some guests mentioned small bathrooms and lack of counter space.
Amenities
7.9
Amenities include a breakfast buffet and nice views, but some facilities could use improvement.
Value for Money
7.86
Generally good value due to clean spaces and location, but some dissatisfaction regarding specific views.
Food and Beverage
8.41
Breakfast buffet was enjoyed, but there are extra fees for it.
Overall Experience
8.38
Overall enjoyable experience, with memorable moments during various stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:52

Property Description

Luxurious Amenities
Experience the ultimate comfort at DoubleTree by Hilton Racine Harbourwalk with spacious rooms featuring premium amenities like flat-screen HDTV and cozy bedding.

Dining Excellence
Indulge in a culinary journey at Cornerhouse on the Lake, renowned for its delectable prime rib, or unwind at the seasonal Tiki Bar by the marina for a refreshing drink.

Convenience and Leisure
From the indoor pool with a picturesque view of Racine Marina to the well-equipped fitness center, our hotel offers a perfect blend of relaxation and recreation. Book now for a memorable stay by Lake Michigan.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 3 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 423 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.92
Room Quality: 7.37
Amenities: 7.9
Value for Money: 7.86
Food and Beverage: 8.41
Overall Experience: 8.38
T
Tiffany • couple • us
8
Cons:

They charged me a $250 due to my address being local but previously I only paid $50

2026-03-27 • via Nuitee
B
Bianca • couple • us
10
2026-03-22 • via Nuitee
9
95weip • Family • Northbrook, Illinois
2
The worst Hilton hotel I ever stayed
Pros:

This is the worst hotel I have ever stayed at. The hotel management is extremely arrogant and rude.

My family of three checked into this hotel with our service dog. After staying for one night, we were informed that our service dog would no longer be allowed to remain at the hotel. In a written notice from the hotel manager, Lillie Rosso, she claimed that we had violated the hotel’s service dog policy by leaving the dog alone in the room and that our dog had been jumping around in the lobby area, posing a safety concern to other guests.

These accusations are completely untrue.

During our entire stay, we never left our dog alone in the room. There was one instance when someone ran past our room in the hallway and our dog barked once. Shortly after, hotel staff knocked on our door, and my wife immediately answered. At no point was the dog left unattended in the room.

As for the allegation about our dog misbehaving in public areas — this is simply false. Our dog was well-behaved at all times and never jumped on anyone or created any disturbance.

I responded to Lillie Rosso’s email and asked her to take responsibility for her statements and provide evidence supporting her claims. The hotel is equipped with surveillance cameras, and if the behavior she described had actually occurred, it should not have been difficult to provide proof. However, she refused to provide any evidence and declined further communication, stating that any additional discussion must go through Hilton corporate.

To be transparent, I will admit one thing: due to motion sickness, our service dog did vomit inside the hotel room and left a mark on the carpet. We fully acknowledge this incident. However, I do not believe that this is a valid reason to deny a service dog accommodation.

As a Lifetime Diamond member of Hilton, I am extremely disappointed. We chose this hotel because of our trust in the Hilton brand. Unfortunately, the management’s behavior and handling of this situation fall far below Hilton’s standards.

Before this incident, I believed this was the best hotel in the Racine area. However, because of what happened, we were forced to move next door to the Verdant Hotel. Unexpectedly, we found that even without this negative experience influencing us, the Verdant Hotel is far superior. It is newly opened, with significantly better facilities, both in terms of hardware and software, and the staff’s service attitude is far more professional and welcoming.

This experience has been deeply disappointing, and I sincerely hope Hilton corporate will take this matter seriously.

2026-03-01 • via Tripadvisor
N
Nicole • couple • us
6
Hotels beautiful but staff was unpleasant
Pros:

The hotel is beautiful and location is nice.

Cons:

The pool area was freezing cold and the hot tub was broken. The pool towels were floor towels that couldn’t even wrap around a small child. Upon walking in the staff was not welcoming and gave us zero information about parking, where are room even was or elevators. I even mentioned we’ve never been here and there was no response about anything. And for that i will not be returning. A simple smile and thank you goes a long way also and there was none of that.

2026-01-26 • via Nuitee
S
Shawnta • couple • us
4
2026-01-22 • via Nuitee
P
Pamela • family_with_children • us
10
Pros:

The rooms were booked and I needed an extra. Jessica was so kind to find my number and call me when there was a cancellation!

2026-01-19 • via Nuitee
S
Shante • couple • us
10
2026-01-19 • via Nuitee
S
Shifra • solo_traveller • us
10
Pros:

Gianni at the front desk went above and beyond in making me feel comfortable and taken care of and Jeff was also so friendly and helpful!! I came to get away and relax and this was definitely a home away from home I want to come back to!

2026-01-19 • via Nuitee
E
Emily • couple • us
8
2026-01-19 • via Nuitee
M
Michael • extended_group • us
9
2026-01-19 • via Nuitee
A
Adrian • family_with_children • us
8
2026-01-19 • via Nuitee
T
Tenekia • couple • us
10
2026-01-19 • via Nuitee
L
Laura • couple • us
10
2026-01-03 • via Nuitee
V
Vichelle • couple • us
10
Pros:

Easy check in clean rooms

Cons:

No problems

2025-12-30 • via Nuitee
J
Joseph • couple • us
7
My stay was pretty much what I expected.
Pros:

I was able to order and was served a glass of wine at the front desk late at night.

Cons:

I asked for sweet red wine and the wine wasn’t sweet at all.

2025-12-22 • via Nuitee
L
Lynn • solo_traveller • us
10
Pros:

The staff working the day I checked were extremely helpful and informative, making a comforting good first impression. Everyone else followed the helpful attitude thru my full stay.

Cons:

I was comfortable with everything.

2025-12-17 • via Nuitee
C
Connie • couple • us
10
Cons:

We checked out a day early but have not recieved my refund

2025-12-16 • via Nuitee
K
Kimberly • family_with_children • us
10
2025-11-19 • via Nuitee
L
Leo • couple • us
1
2025-11-18 • via Nuitee
K
Krug • couple • us
8
2025-10-12 • via Nuitee