Best Western Plus The Normandy Inn & Suites

Extremely helpful staff. I thought the bed was going to be too hard. I slept like a rock. The water pressure was fabulous. The water was nice and warm and our King Suite was bigger and better than expected. And the breakfast downstairs and the staff at the Normandy kitchen restaurant were delightful.

The front staff was great! The location was amazing. Everything was clean and well kept. I read many reviews before booking this hotel and I have to agree with everything. I read, it’s a great place to stay.

Rented 2 rooms. Checked in and the thermostat was at 80. Turned on the air and quickly figured out the air wasn’t working. Called the front desk and they sent someone up at 4. He stated he didn’t really know what he was doing and would come back. He never came back. Came back from and event at 10:30 and the room was even hotter. The thermostat was working, but the air was clearly not. We asked to be moved with no luck. They stated they had no one that could work on the issue, move our rooms, or even discuss a price adjustment. Would definitely not recommend

Pool area is cute and clean. Love the old school look of the building

Location

We attended Morgan Wallen's second show and chose this hotel for its convenient location to U.S. Bank Stadium and lower prices. I hoped for a clean room and an acceptable place to rest my head, but this ended up exceeding my expectations in every way possible.

The biggest strength was the staff's efficiency and friendliness. Although another concert occurred the night before we stayed, which led to sold-out nights, the hotel accommodated an early check-in at 2:30 pm. In recent years, we have noticed check-ins are commonly delayed at other brands due to short-staffing. The staff worked hard to meet everyone's needs and were extremely hospitable.

Cleanliness was another strength. Many hotels struggle to keep the facilities clean on concert nights. The Normandy is an exception. This entire hotel was immaculate. It smelled like the carpets in the hallways were recently shampooed, and we never found dirt anywhere. Even after the concert in the morning, we did not spot a single piece of trash and saw multiple employees cleaning early in the day.

Our room was also well-maintained. The standard rooms are generously sized for a downtown hotel, and the beds were very comfortable. Like the rest of the hotel, it was spotless.

This hotel does not provide free breakfast (quite rare for a Best Western), but they have an on-site restaurant. It was also built in the 1920s, and they take pride in maintaining touches of historic charm throughout the property. The lobby and public areas were much nicer than I expected and felt like those of an upscale hotel. Parking is in an outdoor lot on-site at $15 per night (much less than neighboring hotels). They have nightly cookies and milk (which I missed).

If you are looking for a low-stress stay in downtown, close to any of the stadiums, this is definitely your best option. We have stayed at multiple neighboring hotels, but those stays were not as smooth as this one. I will stay here every time I can when I visit the Twin Cities.

Staff was friendly and everything was cleaned and well maintained.