Embassy Suites by Hilton New Orleans Convention Center

Hotels
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Embassy Suites Hotels
7.8 (1573 reviews)
315 Julia Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Delicious breakfast
Great location
Cons:
Inconsistent service quality
Unexpected costs

Categories

Cleanliness
6.94
Some guests mentioned that the property could use some touch ups and general cleanliness could have been better.
Service
8.41
Multiple reviews praised the staff, particularly Marvin, noting exceptional service and helpfulness.
Location
8.45
Guests appreciated the convenience of the location near attractions while still offering peace and quiet.
Room Quality
7.4
Rooms were described as clean and spacious but some had complaints about certain room placements.
Amenities
7.93
The hotel offers complimentary breakfast and evening drinks, though parking options were seen as expensive.
Value for Money
7.39
Concerns were raised about unexpected added costs such as valet parking and security deposits.
Food and Beverage
7.94
Guests enjoyed the breakfast and the quality of the food at the hotel bar.
Overall Experience
7.91
While some had bad experiences with the staff, many highlighted the positive interactions that enhanced their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:46

Property Description

Prime Location
Located in the heart of central New Orleans, the Embassy Suites New Orleans Convention Center offers unrivaled proximity to major attractions like the Riverwalk Marketplace and Bourbon Street. Explore the historic French Quarter just steps away.

Complimentary Amenities
Start your day with a delicious cooked-to-order breakfast and wind down with a complimentary nightly manager's cocktail reception. Enjoy these free perks during your stay at the Embassy Suites.

Modern Facilities
Stay active at the state-of-the-art fitness centre or unwind in the spacious swimming pool. Whether you're here for business or leisure, the hotel's amenities cater to all your needs.

Book your stay at the Embassy Suites New Orleans Convention Center for a perfect blend of convenience and comfort.

Important information:

Please note that parking is limited and subject to one car per reservation during special events. Dates vary. Please contact the property for additional information.

The property will be renovating their guest laundry from 8 October 2018 until 30 November 2018. During this period, guests may experience some noise or light disturbances, and these facilities will not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1573 reviews
Cleanliness: 6.94
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 7.93
Value for Money: 7.39
Food and Beverage: 7.94
Overall Experience: 7.91
R
Randall • couple • us
8
Relaxing.
Pros:

It’s history from being a beer factory to what it is today.

Cons:

Accommodations are somewhat dated.

2026-04-18 • via Nuitee
S
Sandra • solo_traveller • us
10
2026-04-16 • via Nuitee
K
Krystle • couple • us
7
2026-04-12 • via Nuitee
S
Stefanie • family_with_children • us
8
Staff was great valet staff great
Pros:

I loved the staff they were very helpful and inviting . The room Is a little outdated , and the ac is very loud never for a restful night because it kept coming on and off and would love to have more towels in the room . Valet was great and quick

Cons:

Ac was too loud and eradicate about coming on and off

2026-04-11 • via Nuitee
A
Abbye • extended_group • us
7
Overall, my stay for location was good.
Pros:

Check in went well, and staff was very welcoming. Every time we returned to the building we were greeted by staff.

Cons:

My room smelled of smoke, not very inviting. The breakfast omelet line was to long with only one person working to make omelet. Balcony was accessible however there were no chairs.

2026-04-06 • via Nuitee
E
Ebony • family_with_children • us
10
2026-04-04 • via Nuitee
W
Webber • couple • us
7
2026-04-04 • via Nuitee
J
J9948DLnickys • Couples
10
NOLO REVIEW
Pros:

Mr Marvin was an excellent manager. He was very knowledgeable and kind . He has a great personality.

2026-04-01 • via Tripadvisor
S
Shirk • couple • us
10
A wonderful hotel
Pros:

We enjoyed their continentaql breakfast, expecially the made to order onlets

2026-03-30 • via Nuitee
T
Todd • solo_traveller • us
9
Great value and close to convention center.
Pros:

Great breakfast, great staff, well equiped rooms with plenty of space.

2026-03-29 • via Nuitee
D
Danny • couple • us
10
Great customer service
Pros:

The breakfast was great

Cons:

Happy hour need be little more long

2026-03-29 • via Nuitee
A
Alexandra • couple • us
10
Tens across the board!!
Pros:

I liked the unique style of the interior of the hotel, I enjoyed the set up of the rooms, and the staff was incredibly accommodating. 10/10 on the service. Breakfast was fantastic as well! Can’t beat cooked to order omelets!

Cons:

No complaints! Will be staying there in the future when I come back to New Orleans!

2026-03-27 • via Nuitee
A
aleechiag2026 • Family
10
Definitely will be coming back!
Pros:

Marion the manger is the absolute best. He made my family was well taken care of from the moment we walked into the building.

2026-03-25 • via Tripadvisor
S
Shaniqua • couple • us
10
It was a great stay and I would recommend
Pros:

I love the breakfast and the the free two drinks every night stay the staff

Cons:

I have issues with the TV and my AC

2026-03-25 • via Nuitee
M
Mia • couple • us
8
Wonderful!
Pros:

Breakfast was great...eggs done way😘... Happy hr and snack...gave a fun atmosphereoverall great weekend... close to the RiverWalk/shopping center....

Cons:

Small sit area on the balcony.. to enjoy the NOLA Night lights

2026-03-23 • via Nuitee
C
cheyanneh627 • Family
10
Perfect stay
Pros:

I wanted to take the time to write a review and mention how thankful my family and I were to have been helped by Aaron at the front desk. We stayed here for a weekend and had the pleasure of meeting Aaron. This was our first time in New Orleans and my family (parents and grandparents) can be a handful at times and even had an abundance of questions or requests that they asked him. But as extreme as my family can be, Aaron was nice and happy to help 100% of the time. Thank you Aaron for making my family’s stay perfect.

2026-03-22 • via Tripadvisor
B
Brandy • solo_traveller • us
5
Unremarkable and disappointing.
Pros:

Friendly staff ,proximity to the Aquarium and other sites.

Cons:

My room was not as it was shown on my booking at all. For $330 a night I was very disappointed. My room was not ready when it was guaranteed to be and they put me in another room which was on “the premium floor” as I was supposed to be but looked exactly like a regular room that my son and his wife had gotten. Definitely mot worth why I paid for.

2026-03-22 • via Nuitee
J
Jeff • couple • us
4
The price wasn’t what was quoted when I booked the hotel. Probably won’t book Embassy Suites again if this is how they
Pros:

Good location

Cons:

Employees were rude and I wasn’t given the price as quoted before arrival

2026-03-22 • via Nuitee
J
judithkY1231IG • Couples • Pittsburgh, Pennsylvania
10
Great place to stay in New Orleans
Pros:

This hotel is centrally located, yet far enough away from Bourbon Street that its quiet at night. The staff is friendly and helpful. The only drawback is the valet that is understaffed and you have to wait a bit for your car - but the guys running the valet are really nice and try their best.

2026-03-21 • via Tripadvisor
B
benhD3582HR • Business
10
Accommodating staff
Pros:

Wonderful staff and clean rooms. Mathew and Aaron were very accommodating with our bags on the day I left town. Highly recommend.

2026-03-21 • via Tripadvisor