Embassy Suites by Hilton New Orleans Convention Center

Location

This property never fails always clean , quiet and organized.

We stayed here twice now...... primarily because we can easily walk to the cruise port with 4 wheeled suitcases (and we are both over 80 years old). It is also convenient to the Riverwalk, Aquarium, streetcars, and restaurants. Our 2 stays were both for 4 nights. The free breakfast was good, and we also liked the Manager's Hour at night for snacks and complimentary drinks. The staff is very friendly and helpful. We were especially impressed by Aaron at the front desk. Rooms are very big. We had the King Suite with 2 TVs, a view and small balcony, refrigerator, coffee maker, and microwave. The location felt safe. In 5 minutes I could walk to the Riverwalk Mall and get Cane's chicken fingers for lunch. They are SO good! There is also a small convenience store at the next street corner. Our room was clean and quiet. There are 2 elevators. We have stayed at many other hotels in NOLA before finding this one, and we feel it gives us everything we want in a hotel for about half of what we paid at the others which we did not like nearly as well. We will stay here again on our next trip to NOLA.

Aaron is the absolute best. He was awesome.he should get a raise for his effort because wow an outstanding agent! Thank you Embassy!

Marvin was the best! Very kind and helpful. He gave us a list of nearby restaurants to try (Mulates was one that we loved, absolutely amazing food and great customer service). Can’t thank him
enough for making our stay at The Embassy a great one! Will be back soon! :))

It was in a good location.

Location was good. Didnt partake in breakfast. Balcony view was nice

This was a weekend getaway/birthday museum trip for myself that turned crazy due to winter storm disruptions making it hard for me to get home for a week.
My luggage was lost and it seemed to be one issue after the other. I initially stayed at the Homewood suites. Unfortunately there was a huge lack of hospitality and Accountability.
I then tried out the Embassy Suites and ran in a major issue. However, that problem was nothing for the staff. They took my concerns to heart and overwhelmingly went above and beyond to ensure that I had everything I needed and that any and all of my safety concerns were addressed and handled expediently.

Michelle was who worked over night was highly responsive and made herself available which speaks alot for a night auditor! Nicholas, Aaron and Marvin continually checked on me making me feel very at home. Even the chief maintenance engineer was warm and welcoming.
Also, I loved Ashley in the breakfast area.

The rooms are on the dated side with some major wear however the cleanliness makes them decent enough to stand until renovations take place. The evening reception was very nice with the host being just as pleasant as the rest of the staff. I look forward to staying on my next visit

Front desk worker Aaron was very helpful went above and beyond to make sure I was comfortable and had everything I needed. Thanks so much for your assistance

I want to start by saying that the service overall was great, and this makes writing this review really hard. Aaron was phenomenal, the kitchen staff were amazing, and every single person I interacted with provided great service. Everyone was kind, helpful, and welcoming.

That’s why I hate that I can’t give this stay a full 5 stars—but I have to be honest.

On Sunday morning, when we returned to the room, I noticed a small hair on the bathroom floor. I didn’t think much of it and assumed it could have been from housekeeping or just missed during cleaning.

However, Monday morning before checkout, I went to eat with my kids and came back to finish getting ready. While brushing my hair with my own personal brush that I brought from home, I felt something on my neck. I pulled off a long, dark, curly hair. When I looked at my brush, there were two more strands of hair already in it.

At first, I tried to give the benefit of the doubt. But after driving seven hours home and really thinking it through, it became clear that this could not have come from me or my children. I had worn a hat the entire trip due to the weather, my oldest confirmed he never touched my brush, and my younger children couldn’t have reached it. I had also washed and covered my hair before going to bed.

The only possible explanation is that hair was already in my bed or on my belongings before I used the brush that morning. That is extremely unsettling.

I did report this to the attendant when leaving, and I also called later to speak with a manager because the more I thought about it, the more uncomfortable I felt. While it may sound unlikely, there is simply no reasonable way someone else’s hair could have ended up in my personal brush unless cleanliness standards were not being followed properly.

I truly hate to leave anything but a positive review because the staff were wonderful. But this experience made me feel extremely uncomfortable and honestly violated, and it took away from what would have otherwise been a great stay. I hope this is taken seriously and addressed so no one else has to experience this.

Oda ve temizlik iyiydi. Bir de otelin yeri çok iyiydi

Marvin Harrison and Daetreal are the absolute best. They handled our room booking issue with class and professionalism. Very impressive hosts. Breakfast was great as well (made-to-order omlets). My only complaint would be the daily valet fees ($53). Other than that, we are enjoying our stay here.

Breakfast was good. Location was good

Marvin! Is absolutely great service! He suggested great restaurants to go to and even advised we take the stroll to site see along the way! He was great! Thank you Marvin!!!

What a lovely and friendly experience! Everyone is so delightful, Marvin in particular was incredibly kind and welcoming and made the check in experience a breeze! He even went out of the way to recommend activities and places and helped us get oriented. Our room is clean and comfortable, no complaints.

Excellent breakfast. Friendly staff