Embassy Suites by Hilton New Orleans Convention Center

Hotels
•
Embassy Suites Hotels
7.8 (1573 reviews)
315 Julia Street , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Delicious breakfast
Great location
Cons:
Inconsistent service quality
Unexpected costs

Categories

Cleanliness
6.94
Some guests mentioned that the property could use some touch ups and general cleanliness could have been better.
Service
8.41
Multiple reviews praised the staff, particularly Marvin, noting exceptional service and helpfulness.
Location
8.45
Guests appreciated the convenience of the location near attractions while still offering peace and quiet.
Room Quality
7.4
Rooms were described as clean and spacious but some had complaints about certain room placements.
Amenities
7.93
The hotel offers complimentary breakfast and evening drinks, though parking options were seen as expensive.
Value for Money
7.39
Concerns were raised about unexpected added costs such as valet parking and security deposits.
Food and Beverage
7.94
Guests enjoyed the breakfast and the quality of the food at the hotel bar.
Overall Experience
7.91
While some had bad experiences with the staff, many highlighted the positive interactions that enhanced their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:46

Property Description

Prime Location
Located in the heart of central New Orleans, the Embassy Suites New Orleans Convention Center offers unrivaled proximity to major attractions like the Riverwalk Marketplace and Bourbon Street. Explore the historic French Quarter just steps away.

Complimentary Amenities
Start your day with a delicious cooked-to-order breakfast and wind down with a complimentary nightly manager's cocktail reception. Enjoy these free perks during your stay at the Embassy Suites.

Modern Facilities
Stay active at the state-of-the-art fitness centre or unwind in the spacious swimming pool. Whether you're here for business or leisure, the hotel's amenities cater to all your needs.

Book your stay at the Embassy Suites New Orleans Convention Center for a perfect blend of convenience and comfort.

Important information:

Please note that parking is limited and subject to one car per reservation during special events. Dates vary. Please contact the property for additional information.

The property will be renovating their guest laundry from 8 October 2018 until 30 November 2018. During this period, guests may experience some noise or light disturbances, and these facilities will not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    Wired internet is available in the business centre and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 49 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1573 reviews
Cleanliness: 6.94
Service: 8.41
Location: 8.45
Room Quality: 7.4
Amenities: 7.93
Value for Money: 7.39
Food and Beverage: 7.94
Overall Experience: 7.91
D
Donour • couple • us
5
Very misleading price
Pros:

It was clean and good location.

Cons:

Had to pay over $100 more than our total reservation price we agreed to when we arrived.

2026-03-19 • via Nuitee
K
Katherine • family_with_children • us
8
2026-03-18 • via Nuitee
G
Gkhyri • couple • us
3
Wouldn’t stay there again.
Pros:

The location

Cons:

They called and told me the booked my room with someone else and tried to put me
In a regular room from the suite a booked but we fixed that immediately. Tub was dirty , the room just wasn’t clean , they lied about coming clean it when I asked , the next day barely just made up the bed an nothing else. Gave me a bunch of breakfast vouchers and the breakfast was terrible

2026-03-17 • via Nuitee
R
Rudy • couple • us
8
2026-03-17 • via Nuitee
R
Rudy • couple • us
7
2026-03-17 • via Nuitee
S
Shaniqua • extended_group • us
10
Pros:

The free breakfast was amazing

Cons:

The valet took a bit long to park and retrieve your car

2026-03-16 • via Nuitee
A
Alisha • couple • us
10
2026-03-16 • via Nuitee
L
Lamond316 • Family
10
Great Hospitality
Pros:

I enjoy the great advice and hospitality given by Brandon Geeen. He approached me to assist with any issues concerns I had. Definitely enjoyed the informative conversation and tour knowledge.

2026-03-14 • via Tripadvisor
A
Akeema • couple • us
10
2026-03-14 • via Nuitee
E
E2035ZBroberts • Business
10
Awesome
Pros:

Loved my stay. Aarron was super friendly and helpful.

2026-03-13 • via Tripadvisor
B
Brandy • couple • us
10
2026-03-12 • via Nuitee
L
loran • couple • us
1
I’ll never stay at this location again
Pros:

Nothing

Cons:

The hallway had a bad smell. And I didn’t get into my rook into 530

2026-03-10 • via Nuitee
P
phin • couple • us
10
Pros:

It was a good place to stay

2026-03-10 • via Nuitee
C
Chavondria • extended_group • us
10
I enjoyed everything
Pros:

The breakfast was awesome. The location was in great spot… I would be booking here again

Cons:

Everything was great

2026-03-10 • via Nuitee
T
Tracy • extended_group • us
8
2026-03-09 • via Nuitee
B
brandibS609ZA • Friends getaway • Tampa, Florida
2
Worst treatment at a Hilton ever!! Never again
Pros:

I asked for more toilet paper for the room since I had a 3 night st a y with 3 women. The room was never replenished or cleaned by housekeeping or I wouldn't have to ask. But fast forward to when I did. We arrived 2 o'clock in the morning to a very rude front desk Michelle. We asked for more toilet paper and was told "thats all we have because Marvin aint leave nothing but 1" Me asking for more toilet paper angered her more than I was angered. I started recording because she was talking to me so rude!
That lady told me I have the right one because I dont know who im playing with.
Mind you im a guess asking a front desk for toilet paper!!!!!!!!!!!!!!!

2026-03-08 • via Tripadvisor
T
Tiana • couple • us
10
2026-03-04 • via Nuitee
H
Hatten • extended_group • us
10
Great, I will recommend
Pros:

The staff could not have been any nicer. They accommodated every need we had. The breakfast was superb.

2026-03-02 • via Nuitee
T
Tajh • couple • us
10
2026-03-02 • via Nuitee
9
966derrellm • Family
10
“Hey Pretty” Conference! Hosted at Embassy Suites!
Pros:

Embassy’s Suites Hotel experience started off a little disturbed with minor issues with our room but because of their excellent staff and well trained maintenance staff they were fixed. A for-sure enyoyable, unforgettable time! Praises to the Most High God!

2026-03-01 • via Tripadvisor