Hides Hotel

Hotels
7 (1813 reviews)
87 Lake Street , Cairns , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Fax/photocopying
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable room conditions

Categories

Cleanliness
5
Several reviews highlighted issues with cleanliness, such as hair and mold in the bathroom, and unclean towels.
Service
8
While there were some negative comments about unfriendliness, most reviews appreciated the helpful staff.
Location
9
Consistently praised as being in the heart of the city and convenient for nearby attractions.
Room Quality
6.5
Rooms described as basic, with some concerns regarding comfort and amenities.
Amenities
6
Issues mentioned include non-functioning air conditioning and limited TV reception.
Value for Money
7.5
Feedback suggests it is decent for budget travelers, but some guests felt the pricing was high for the quality.
Food and Beverage
7
Breakfast received mixed reviews, some enjoyed it while others did not try it.
Overall Experience
7
Mixed reviews overall; some enjoyed their stay while others expressed disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:33

Property Description

Central Location in Cairns
Hides Hotel, conveniently situated in the heart of Cairns, provides easy access to the city's attractions and is just a short drive from the airport.

Comfortable and Convenient Accommodation
Each air-conditioned room at Hides Hotel is well-equipped with amenities such as a small refrigerator, TV, and some with tea/coffee making facilities. Guests can also enjoy city views from the spacious veranda.

Assistance with Tour Bookings
The dedicated reception staff at Hides Hotel are ready to help guests plan their adventures, whether it's exploring the Great Barrier Reef, venturing into the Daintree Rainforest, or visiting Kuranda.

Book your stay at Hides Hotel now for a memorable Cairns experience!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express credit card.

Please also note that parking spaces are subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per stay when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 1813 reviews
Cleanliness: 5
Service: 8
Location: 9
Room Quality: 6.5
Amenities: 6
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 7
A
Alberto • solo_traveller • br
5
Good room but the rest is sufferable
Pros:

The hotel sits in a great location at Cairns CBD. The price is not too bad as well. Now, the room is quite big and really comfortable, which is the best thing of the hotel. If you travel for business and you are not going to stay for long, maybe this is a good value for money option.

Cons:

Problems are many. Starting with maintenance, walls are dirty and have mold everywhere, stairs carpets are dirty and are tearing apart, you will find weird stains everywhere. Considering it's an old hotel; they should either work for renovation or trying harder to keep it in a good state. Bed sheets and towels have some mysterious stains on them. Staff is constantly upset with something, and they aren't too courteous either. Breakfast is passable, but the space is not pleasant, even with the nice view. The policy of AU$100 bond for the key is ridiculous as most keys and keyholes are old fashioned and some doors don't lock. I once had to change rooms because the door wasn't locking properly. And it takes an eternity to get the bond refund, so, if you don't want to have money being held for weeks, just don't stay there. The hotel has great potential, but administration clearly leave everything behind.

2026-03-21 • via Nuitee
D
Darren • solo_traveller • au
10
2026-03-17 • via Nuitee
A
Alejandra Estevez • family_with_children • co
8
Pros:

La ubicación excelente

Cons:

El desayuno

2026-03-17 • via Nuitee
N
Nathan • family_with_children • au
10
2026-03-15 • via Nuitee
B
Bronwen • solo_traveller • pg
7
Pros:

Location, staff , overall was good

Cons:

Blanket smelled

2026-03-15 • via Nuitee
S
Sarah • couple • au
8
2026-03-15 • via Nuitee
C
Christina • couple • au
7
Pros:

For an economic hotel it is in the centre of the city and a good location for getting around.

2026-03-13 • via Nuitee
S
Silah • extended_group • au
9
Loved it.
Pros:

The room was spacious, clean, and very comfortable throughout the stay. The location is excellent, with the beach just a short distance away, which made it easy to enjoy the surroundings. Getting in and out of the property was also very convenient, making the overall experience smooth and hassle-free. A great place to stay.

2026-03-12 • via Nuitee
L
Liv Sylvi Irene Stroemme • family_with_children • no
10
2026-03-09 • via Nuitee
M
Matthew • solo_traveller • gb
1
Avoid
Pros:

Good location

Cons:

Really bad WiFi
Cleanliness (lack of)
Bed/ Pillow comfort
Bad TV reception
Low water pressure in shower

2026-03-09 • via Nuitee
L
Liv Sylvi Irene Stroemme • family_with_children • no
8
2026-03-09 • via Nuitee
J
Jouni • family_with_children • fi
7
Pros:

Excellent location in the middle of the city.

Cons:

Staff was a bit absent.
Air conditioning was a bit loud.

2026-03-08 • via Nuitee
S
Susan • couple • au
8
Overall, happy with stay.
Pros:

Close to shops and central location to everything.

Cons:

Shower wasn’t running efficiently. Low pressure.

2026-03-01 • via Nuitee
P
Paul • couple • au
7
Hits that sweet spot of reasonable quality for a reasonable price
Pros:

Value for money and location

Cons:

Breakfast was very basic

2026-02-28 • via Nuitee
G
Galina • family_with_children • gb
5
Good old Hides Hotel
Pros:

Good size room. Good location. Good bedding & curtains. Passable breakfast.

Cons:

Wi-Fi was bad in the room. It was ok-ish, because wi-fi in other places like reception was good. As a result, I spent my evenings in the hotel's lobby. Not ideal.

2026-02-24 • via Nuitee
P
Paul Keripo Bongi • couple • au
1
Bad service
Pros:

Great location

Cons:

No return on the $100 bond

2026-02-22 • via Nuitee
S
stewart • solo_traveller • au
10
2026-02-10 • via Nuitee
S
Skye • family_with_children • au
1
2026-02-09 • via Nuitee
K
Kelly • couple • au
8
2026-01-29 • via Nuitee
K
Kelsey • family_with_children • au
5
Pros:

The location was great, right in the city.

Cons:

The bathroom (shower specifically) had mould growing along edges etc, room was a bit dusty.

2026-01-24 • via Nuitee