Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable accommodations
Cons:
High parking costs
Noisy environment
Lifts could be heard
Issues with check-in process

Categories

Cleanliness
8.7
Very clean, but some concerns about cleanliness mentioned in the reviews.
Service
9.2
Staff were friendly and provided good service, despite some issues at check-in.
Location
9.2
Great location mentioned multiple times in the reviews.
Room Quality
8.7
Rooms were described as comfortable but had some complaints about pillows.
Amenities
8.7
Amenities like the pool were mentioned as good but dated.
Value for Money
8.2
Some mentioned high parking prices, but overall value was perceived as fair.
Food and Beverage
8.7
Room service was appreciated and contributed positively to the experience.
Overall Experience
9
Overall a fantastic stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:55

Property Description

Luxurious Accommodation
Grand Hyatt Melbourne offers luxurious guest rooms and premium suites with contemporary living spaces and stunning views of the Melbourne city skyline or the Yarra River.

World-Class Facilities
The hotel features upper and lower lobbies, couture boutiques, a signature restaurant Collins Kitchen, a modern bar Ru-Co, and the City Club Health & Fitness Centre with 24/7 access to an indoor swimming pool, sauna, and open-air tennis court.

Exclusive Grand Club Lounge
Guests booking rooms with Grand Club access can enjoy the exclusive Grand Club Lounge on the 31st floor, providing panoramic views of the city skyline and personalized service.

Experience the best of Melbourne's shopping, dining, and attractions while staying at Grand Hyatt Melbourne. Book now to indulge in luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 90 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 6039 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
S
Sonia • extended_group • au
9
2026-02-28 • via Nuitee
T
Tanele • couple • au
10
2026-02-27 • via Nuitee
N
Navid • solo_traveller • au
9
2026-02-27 • via Nuitee
R
Remi • couple • au
4
Cons:

We couldn’t sleep during the night, there was a lot of water pressure noises from the top floor. I complimented to the staff in the morning and they just said sorry we are doing some maintenance. I was very disappointed for what I paid

2026-02-27 • via Nuitee
M
Mustafa • solo_traveller • au
9
2026-02-27 • via Nuitee
D
Dr. Goran • extended_group • au
6
Customer Service improvement is needed.
Pros:

Location is GREAT.

Cons:

Luxurious 5 star Hotel, but staff are hardly providing 3 star service.

2026-02-26 • via Nuitee
P
Paul Ververis • solo_traveller • au
8
2026-02-26 • via Nuitee
L
Lydia Justin • family_with_children • au
9
2026-02-25 • via Nuitee
D
Daniel • solo_traveller • au
10
2026-02-24 • via Nuitee
D
David • couple • au
8
2026-02-24 • via Nuitee
S
Selina • couple • au
10
Fabulous
Pros:

Gym, buffet breakfast, location, pool

Cons:

Nothing

2026-02-24 • via Nuitee
S
Samantha • couple • au
10
Wonderful views, location and amenities!
Pros:

Perfect location for us, close to great restaurants and trams.

Excellent in terms of cleanliness and bed/pillow comfort.

Staff, professional,
Pleasant and helpful.

Wonderful view.

2026-02-24 • via Nuitee
A
Abdullah • couple • nz
3
Bad experience, not helpful staff.
Pros:

Good spacious room, good gym, great location.

Cons:

The toilet didn't flush, the sink flooded. The room cards didn't work multiple times. It was very disappointing. I would have loved to stay there again, but after the experience, I think I'll just stay at other hotels again.

2026-02-24 • via Nuitee
B
Barberio • couple • au
10
2026-02-23 • via Nuitee
S
Stephen • couple • au
10
2026-02-23 • via Nuitee
K
Khalil • couple • au
8
2026-02-22 • via Nuitee
D
Dayle • couple • au
10
Perfect Melbourne stay
Pros:

Beautiful hotel, great location, great facilities, the room was terrific with an amazing view

Cons:

Nothing

2026-02-22 • via Nuitee
V
Vernice • couple • au
7
2026-02-14 • via Nuitee
A
Aimee • family_with_children • au
9
2026-02-14 • via Nuitee
J
Jeannie • solo_traveller • au
10
Great/ slept so well
Pros:

Loved the lounge on level 31

Cons:

All good- people before us had left rubbish behind a curtain - but was removed when I asked

2026-02-14 • via Nuitee