Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable accommodations
Cons:
High parking costs
Noisy environment
Lifts could be heard
Issues with check-in process

Categories

Cleanliness
8.7
Very clean, but some concerns about cleanliness mentioned in the reviews.
Service
9.2
Staff were friendly and provided good service, despite some issues at check-in.
Location
9.2
Great location mentioned multiple times in the reviews.
Room Quality
8.7
Rooms were described as comfortable but had some complaints about pillows.
Amenities
8.7
Amenities like the pool were mentioned as good but dated.
Value for Money
8.2
Some mentioned high parking prices, but overall value was perceived as fair.
Food and Beverage
8.7
Room service was appreciated and contributed positively to the experience.
Overall Experience
9
Overall a fantastic stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:55

Property Description

Luxurious Accommodation
Grand Hyatt Melbourne offers luxurious guest rooms and premium suites with contemporary living spaces and stunning views of the Melbourne city skyline or the Yarra River.

World-Class Facilities
The hotel features upper and lower lobbies, couture boutiques, a signature restaurant Collins Kitchen, a modern bar Ru-Co, and the City Club Health & Fitness Centre with 24/7 access to an indoor swimming pool, sauna, and open-air tennis court.

Exclusive Grand Club Lounge
Guests booking rooms with Grand Club access can enjoy the exclusive Grand Club Lounge on the 31st floor, providing panoramic views of the city skyline and personalized service.

Experience the best of Melbourne's shopping, dining, and attractions while staying at Grand Hyatt Melbourne. Book now to indulge in luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 90 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 6039 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
J
Janelle • extended_group • au
8
2026-03-28 • via Nuitee
M
Mary • couple • au
8
Great place with excellent views, easy access to restaurants, bars, a fun night out in our city.
Pros:

The room was spacious, clean, with great views, and quiet. The bed was very comfortable, with fluffy pillows and nice and warm. The bathroom was very clean and we made good use of the spa.

Cons:

When we booked in, as it was my partner's birthday the staff member who booked us in said we would receive a complimentary cake and wine to celebrate the birthday, which we though was a lovely touch, however, we never received it.

2026-03-28 • via Nuitee
T
Travelbug • family_with_children • au
9
2026-03-28 • via Nuitee
C
Caroline • couple • au
8
Very friendly staff, great location and a beautiful hotel.
Pros:

Beautiful hotel in a great location. Staff were super friendly.

Cons:

No handwash or soap in the bathroom

2026-03-28 • via Nuitee
J
Jessica • family_with_children • au
10
2026-03-27 • via Nuitee
L
Lisa • couple • au
10
2026-03-27 • via Nuitee
K
Kelli • solo_traveller • au
9
2026-03-27 • via Nuitee
M
Marc • solo_traveller • au
10
2026-03-26 • via Nuitee
B
Brendan • couple • au
9
2026-03-26 • via Nuitee
A
Adam • couple • au
10
Exeptonal
Pros:

Great location, amazing facilities and rooms were fantastic. Staff were extremely helpful as always. I have stayed there many times and for me the best in Melbourne. Like any hotel in Melbourne just need to pick the right weekend. If there is any major events most hotels nearly double in price so something to consider. Restaurant awesome and always have the scotch fillet - the best going around. Cocktail bar also nice. Overall I have stayed at many hotels in Melbourne but this one is for me. Also join the Hyatt loyalty program. Sounds like I am getting paid for this. I wish. But make up your own mind I suppose.

Cons:

I think my only thing is the big difference in room price. I think for the king to the deluxe king is not much different but then a massive difference to the suite and up from there. But worth checking prices at the time

2026-03-25 • via Nuitee
L
Leonore • couple • au
8
2026-03-25 • via Nuitee
M
Martin • solo_traveller • gb
6
A lovely five start hotel without five star facilities.
Pros:

The room was a great size and layout and the view of the river was superb.

Cons:

I was required to work on my laptop whilst there but the hotel WiFi blocked access to my companies network. This is no use for business people. Also, we were not able to cast any tv programmes using a VPN as once again the hotel blocked its use.
We had already previously been in a much less expensive hotel which had better IT access.
Also the indoor pool and changing was snow five star.

2026-03-25 • via Nuitee
X
Xinhui • couple • au
1
It was extremely noisy, and the bed was not properly cleaned, which caused itching and significant discomfort.
Cons:

I am extremely disappointed with my recent stay and will not be returning to Grand Hyatt.
I have stayed at this hotel multiple times for business trips, and it was excellent back in 2023. However, since 2024, the quality has declined significantly. During one stay, I experienced a severe allergic reaction and developed rashes all over my body. On another occasion, there was early morning elevator maintenance with excessive noise.
Unfortunately, this stay was just as unacceptable. I was first placed in a room at the end, where children upstairs were constantly running and jumping, making it impossible to rest. Even after changing rooms, I was again disturbed by maintenance noise starting as early as 8:30am.
For a hotel of this standard, this level of disruption and lack of comfort is simply unacceptable. I am very frustrated and disappointed with the overall experience.

2026-03-24 • via Nuitee
L
Lauren • family_with_children • au
8
Lovely stay
Pros:

Location was great, staff were friendly and professional.

Cons:

Pity the wheels on the bed didn't lock as it meant it pushed away from the wall when sitting up to read/watch TV.
Hotel decor / rooms are nice, just a little tired.
Pity the pool isn't outside, just in a room that smelled strongly of chlorine.

2026-03-23 • via Nuitee
J
Johnsons • solo_traveller • au
9
2026-03-23 • via Nuitee
B
brisland • extended_group • au
10
2026-03-22 • via Nuitee
D
Daniel • couple • au
10
2026-03-22 • via Nuitee
M
Miao • solo_traveller • au
8
2026-03-22 • via Nuitee
F
Fuda • family_with_children • au
9
2026-03-22 • via Nuitee
X
Xiaoyu • couple • au
5
2026-03-22 • via Nuitee