Staypineapple, Hotel Rose, Downtown Portland

So many EXTRA fees when your checking in not mentioned when booking online

Paying for parking

It wasn’t dirty but it wasn’t clean, there were a few things left from the previous stay or the housekeeping in the room when we checked in. Also one of the screens on the 5th floor room we had was missing, that didn’t feel safe at all. The only blankets we got for the king size bed we had were not big enough for 2 people. There was 2 half comforters, to make a second bed which was really awkward to sleep with. The shower tile wasn’t gross but it wasn’t clean, also the rain fall shower head was subpar. Also this was a trip for my boyfriend’s birthday and I had left a special note saying that and asking for decorations if it was possible. I also called a couple days before the stay and talked to Luz, I told her about the stay and she said she would make it special with decorations, free bubbly, some sweet treats, and a card. She even encouraged when I asked if i could drop off decorations for it, so I ordered stuff to the hotel. To my disappointment the room wasn’t decorated and kinda dirty. Also I had called to add parking to my stay and talked to a woman named Victoria, who in my opinion was very disrespectful and unfriendly. She seems to lack customer service and problem solving skills. She implied that buying parking was no point because it’s “first come first serve.” when I brought up that i could have bought it when I booked my stay she said “yeah but you’re not reserved a spot.” She became very argumentative and didn’t really offer any solutions or suggestions, so I asked to speak to someone else. I was transferred to Eliot and he helped me right away, said that parking is available and if necessary they have 2 lots. The morning after my stay Ruthann was very frustrated with the room not being decorated for us and comped our parking and one other charge im forgetting, she was amazing.

I didn’t like paying 25.00 for parking.

The day of check-in there was an event in town that closed some of the roads. The hotel sent me a map of streets that were open so I could navigate to the property—this map was inaccurate. I called the front desk to ask how to navigate the road closures and get to the hotel, the person that answered said they had no idea, and ended the call with “I hope you can get here!” Ultimately we drove around for 2+ hours in bad traffic before we realized that the hotel was literally inaccessible due to the road closures. The streets were expected to be closed until around midnight, so we were forced to cancel our reservation and book a different place across town. I wish the staff had been more helpful.

Nothing

Nothing

Hotel smells old, bad details to the upgrades. It feels real sleezy and that train that runs pass every 15 minutes. The homeless sleeping in the underground garage.

N/A

In my opinion, paying for parking should have been included in the room cost or cheaper than $25 a night. It would have been nice to have breakfast included like many other hotels do, for what you are charging per night.