Sheraton Hai Phong

Hotels
•
Sheraton
9.8 (222 reviews)
Vinhomes Imperia Metropolitan Area, Ha Noi street, Hong Bang district , Hai Phong , vn

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Room service delivery time
Slow internet connection on some floors

Categories

Cleanliness
9.84
Room is spacious, clean and well maintained.
Service
9.99
Staff is friendly and courteous, always willing to help.
Location
9.85
Great location next to shopping center.
Room Quality
9.8
Room condition is good and comfortable.
Amenities
9.83
Heated swimming pool, gym, and complimentary credits for food and beverages.
Value for Money
9.79
The quality of the hotel matches the price.
Food and Beverage
9.34
Breakfast spread is amazing, but room service takes a long time.
Overall Experience
9.99
Highly recommended for all types of travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:23

Property Description

Luxurious Accommodation: Experience 5-star comfort at Sheraton Hai Phong, offering air-conditioned rooms with modern amenities and a cozy seating area.

Wellness Facilities: Relax and rejuvenate at our indoor pool, sauna, and hot tub, perfect for unwinding after a day of exploring the city.

Convenient Services: Enjoy the convenience of free WiFi, room service, and a 24-hour front desk, ensuring a seamless stay for all guests.

Book your stay at Sheraton Hai Phong for a luxurious and convenient experience in the heart of the city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HPH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for VND 1,270,500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 222 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.85
Room Quality: 9.8
Amenities: 9.83
Value for Money: 9.79
Food and Beverage: 9.34
Overall Experience: 9.99
T
Tuyet • family_with_children • vn
10
2026-06-19 • via Nuitee
M
Minh Duy • solo_traveller • vn
9
Tôi hài lòng với diện tích và view phòng, giường thoải mái
Pros:

View phòng

Cons:

Giờ dọn phòng chưa phù hợp với khách du kịch như tôi, họ thường gõ của phòng lúc 9am

2026-06-18 • via Nuitee
Ái Linh • extended_group • vn
10
Tôi đặt phòng tại đây cho đối tác của công ty chúng tôi, phản hổi từ khách hàng về khách sạn rất tốt
Pros:

Phong cách phục vụ chuyên nghiệp, nhân viên thân thiện vào chất lượng phòng rất tốt.

2026-06-15 • via Nuitee
N
Nhung • family_with_children • vn
7
2026-06-07 • via Nuitee
H
Huy • couple • vn
7
Pros:

- Great location and nearby shopping mall
- Good price
- In room dining is great 24/7 service
- Hotel grant us two meal vouchers which is cool
- Free parking

Cons:

- Toilet has slight stinky smell
- Breakfast restaurant is a terrible experience with hygien and ưaitress' attitude/profession
+ Waitress cleans the used table by pushing away the crumb to the floor, and do not even replace the new placemat. From the moment seeing it, i do not dare using my mat, and realize that it is really dirty!
+ No smile and contact by the waitress, even she come to take away the used dishes. She is very rude, no asking if she can take it away, or if the guest finish ing the meal or not. Even she take away the soup bowl in the table next to me without asking, she the guest has to stop the waitress because she not finish the meal yet.
- Breakfast in the second morning is a mess. It is Sunday l, full of guests, and no meal filling up, most of the foods are empty, or served with bad quality
- No good support and clear instruction with parking lot. I feel uncomfortable in the very first moment.

2026-06-01 • via Nuitee
S
Sơn • couple • vn
10
2026-05-31 • via Nuitee
T
Thuong • family_with_children • vn
7
Kém hơn so với chất lượng dịch vụ lần trước.
Cons:

Nước bể bơi lạnh, không đáp ứng tiêu chuẩn. Sau khi bơi 20 phút, toàn thân bị nhiễm lạnh. Toàn bộ khu vực cổ, vai và gáy bị cứng. Không thể di chuyển trong nửa ngày. Nhân viên bộ phận hành lý làm việc không có trách nhiệm, xao lãng. Lúc check in và check out, đều không có sự hỗ trợ của bộ phận hành lý. Mini bar trong phòng (3107) bị hỏng. Không làm lạnh đồ. Tuy nhiên, sau khi phản ánh thì khách sạn đã mua ngay mini bar mới và thay thế trong phòng.

2026-05-26 • via Nuitee
T
Thuy • couple • vn
10
Tuyệt vời
Pros:

Các Bạn nhân viên rất dễ thương, nhiệt tình vui vẻ

Cons:

Không

2026-05-11 • via Nuitee
R
Rahul • solo_traveller • in
10
Pros:

Everything is good

2026-05-11 • via Nuitee
Y
Yifei • solo_traveller • tw
7
Cons:

The receptionist told me that I have free laundry service for 5pcs per day.
I just washed 4 pcs and they charged me while check out as there are 2 dry clean cases.
They don’t remind this at begin and not mention that cloths are not well take care. They return with same dirty in clothes and some bad smell.

2026-05-10 • via Nuitee
T
Thi Hong Nhung • family_with_children • vn
8
Cons:

Giường bé quá

2026-05-06 • via Nuitee
N
NAM • couple • vn
10
Tuyệt vời.
Pros:

Tiện nghi, yên tĩnh, sạch sẽ, nhân viên rất nice

Cons:

Không có.

2026-04-13 • via Nuitee
W
WeiCheng • couple • tw
10
2026-04-07 • via Nuitee
Y
YU MING • couple • tw
10
來海防最棒的住宿選擇
Pros:

環境很大很乾淨，而且床很大很舒適，隔音非常好，剛好我生日還有準備小蛋糕給我！

2026-04-06 • via Nuitee
T
Thu Huyen • couple • de
6
Pros:

Der Frühstück ist gut und gute Lage mit schönen Ausblick.

Cons:

Es gibt kein Balkon und kein Fenster, wo man fische Luft atmen kann. Es gab Rauchgeruch in der Toilette von unserem Zimmer auch wenn es Rauchverbot gibt. Vermutlich hat jmd in der Toilette geraucht und durch der Luftung ist der Rauch verbreitet. Unser Zimmer wurde gewechselt.
Frühmorgen gegen 7h ist es sehr schwierig die Aufzug zu rufen da es ist überfordert.

2026-04-05 • via Nuitee
H
hideaki • couple • jp
1
最低
Pros:

チェックアウト後の荷物を預かってくれた

Cons:

Booking.comで予約時の料金表示より（税金？）を取られ納得がいかなかった。
サイトの方も税込み表示で掲載して欲しい。
朝食が以上に高い！

2026-03-25 • via Nuitee
T
Thuỳ Linh • family_with_children • vn
10
2026-03-09 • via Nuitee
C
Chin-Sun • couple • tw
8
Pros:

Good gym, spacious room, great breakfast.

Cons:

Replied too slow regarding whether they are able to provide airport pickup.

2026-03-04 • via Nuitee
M
Mi • couple • vn
10
2026-03-01 • via Nuitee
H
Huong • family_with_children • vn
8
Pros:

Phòng nghỉ đẹp

Cons:

Khu spa không sạch sẽ, rác trên sàn, bàn ghế ko gọn gàng

2026-02-26 • via Nuitee