HEARTS Capsule Hotel & Spa HAKATA

Hotels
6.9 (4004 reviews)
Hakata-ku Hakataekimae 4-14-13 , Fukuoka , jp

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Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Currency exchange
Concierge service
Public Bath
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Convenient location
Cleanliness
Good room quality
Cons:
Poor service and staff interaction
Noise issues
Insufficient amenities

Categories

Cleanliness
7.11
General cleanliness was appreciated, but some reviews noted issues with staff interaction.
Service
6.08
Mixed feedback regarding staff; some guests reported poor interactions which affected their experience.
Location
8.62
Multiple reviews praised the convenient location near the train station.
Room Quality
7.07
Rooms were generally considered clean and secure although some had issues with noise.
Amenities
6.6
Amenities needed improvement; specific concerns were raised about the number of toilets and showers.
Value for Money
6.56
Value perception varied; some found it reasonable while others noted issues with service affecting value.
Food and Beverage
6.11
Concerns about staff's attitude and delays in food service negatively impacted the overall impression.
Overall Experience
7.08
Guests had a somewhat positive experience, but noted significant issues in service and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:22

Property Description

Luxurious Capsule Experience
HEARTS Capsule Hotel & Spa HAKATA offers a unique stay in the heart of Fukuoka, with a stylish bar and a relaxing spa. The property is surrounded by beautiful parks, providing a serene atmosphere for guests to unwind.

Convenient Amenities
Guests can enjoy the convenience of a 24-hour front desk, airport transfers, and a helpful concierge service. Stay connected with complimentary WiFi throughout the hotel, making it easy to plan your adventures in the city.

Prime Location
Located just 300 meters from Ninjin Park, and with popular attractions like Nakahie Park and Mizuho Park nearby, our hotel is the perfect choice for travelers looking to explore the vibrant city of Fukuoka.

Ready to experience luxury and convenience in Fukuoka? Book your stay at HEARTS Capsule Hotel & Spa HAKATA now!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: FUK

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6.9
Based on 4004 reviews
Cleanliness: 7.11
Service: 6.08
Location: 8.62
Room Quality: 7.07
Amenities: 6.6
Value for Money: 6.56
Food and Beverage: 6.11
Overall Experience: 7.08
M
Mr. T Tran • solo_traveller • us
6
Pros:

Great location.

Cons:

Overly crowded. Hard to use the facilities because there were only 2 toilets, two working urinals, and two washbasins.

2026-03-14 • via Nuitee
T
TACHIZAKI • couple • jp
6
2026-03-14 • via Nuitee
山口 • solo_traveller • jp
6
Pros:

清潔感　朝食も満足
年寄りの為腰が少し痛くなった

2026-03-14 • via Nuitee
E
EMIKO • couple • jp
6
お風呂以外はよかった。
Pros:

思ったより、寝心地がよく、寝るスペースはとても良かった。朝食も美味しかった。

Cons:

夜遅くに到着したが、お風呂がきたなかった。使用した、客の使い方だと思うがお風呂は不快だった。

2026-03-14 • via Nuitee
I
Imai • solo_traveller • jp
1
残念😢
2026-03-13 • via Nuitee
H
Hara • solo_traveller • jp
6
Pros:

受付

Cons:

30秒前に朝食券を出したら7時からなので待てと言われた

2026-03-12 • via Nuitee
T
TAKESHI • solo_traveller • jp
9
良かった
Pros:

夜中のスタッフの方の対応が非常に良かった。カードキーが見当たらないというと一緒にキャビンとかを探してくれた。ありがとうございました😊

2026-03-12 • via Nuitee
Y
yumi • couple • jp
5
2026-03-12 • via Nuitee
L
Lane • solo_traveller • us
5
Good location near Hakata station, strong smell of fried food foods.
Pros:

Great location, connected by a walkway directly to Hakata station. My room came with a choice of western or Japanese breakfast. The western breakfast included a famous local dish, Mentai France Pan.

Cons:

There’s a cafe on the same floor as the guest cabins. There must be some problem with the ventilation, because the entire floor smells like fried food. It was difficult to sleep because of the smell, and I will have to launder all of my clothes and jacket after my stay here because of the smell.

2026-03-11 • via Nuitee
K
KUMIKO • extended_group • jp
9
博多駅前快適カプセルホテル＆スパ
Pros:

新しく綺麗。
博多駅まで直ぐで、そのまま2階のコンコースを通って行けるので、雨の日もスーツケースをガラガラ引っ張って行くのも快適。
小さいながらお風呂があるので、ゆっくり疲れを取る事が出来る。鍵のかかるロッカーに、しっかりしたバスタオル•普通サイズのタオル•スリッパ•部屋着が用意されている。
朝食付き‼︎ 和定食か洋定食を選ぶ事が出来る。期待していなかったが、とても美味しかった。宿泊者以外も、ちょい飲みメニューやお食事も出来る様だった。駅近なので、外に行けば何でもあるが、一人なら中でも十分だと思う。

Cons:

朝食が7時からで、直ぐ並んでも少し待たなくてはならなかった。早朝の電車で出掛ける為、もう少し早い時間から食事が出来ると良い。

2026-03-10 • via Nuitee
究 • solo_traveller • jp
7
Cons:

風呂場は換気のためか複数の窓が明けっ放しで寒かった

2026-03-10 • via Nuitee
G
Gvantsa • solo_traveller • ge
8
not for the grown ups
Pros:

Location and staff, and the common bath was really good edition.

Cons:

It was too overcrowded for me, felt like i was in airport. to sleep was bit hard.
And it was bit complicated for to find out what was where

2026-03-09 • via Nuitee
博 • solo_traveller • jp
8
概ね良好
Pros:

場所が博多駅から近く便利だった。

Cons:

早朝の室内が肌寒い

2026-03-09 • via Nuitee
F
FUKUHARA • solo_traveller • jp
10
2026-03-08 • via Nuitee
M
Masaki • solo_traveller • jp
8
2026-03-08 • via Nuitee
K
KIRA • solo_traveller • jp
5
2026-03-07 • via Nuitee
I
IKUKO • solo_traveller • jp
9
のんびり出来た
Pros:

朝食美味しかった
2階から博多駅に繋がるのは良い(立地)
お風呂、浴槽が有ったのは良かった

Cons:

テレビイヤフォンに繋げたけど見れなかった(仕方が分からなかった)

2026-03-05 • via Nuitee
E
Edmund • solo_traveller • us
10
There should be more of t here all over the world if people are as trustworthy as the Japanese.
Pros:

Everything was very convenient. I like how everything was very efficient. Being my first time and American, it seemed unusual but I found the experience was something I could get use yo.

Cons:

The bathroom situation. But I understand that this is how it is.

2026-03-05 • via Nuitee
A
Arika • solo_traveller • jp
6
2026-03-04 • via Nuitee
矢野 • solo_traveller • jp
8
駅近で便利なカプセルホテル
Pros:

立地が博多駅にとても近く、朝早い出発などにも便利な点です。

Cons:

今回のカプセルがいつもと違い、足元から入るのではなく、横向きに入る部屋でした。しかも二段目だったので梯子を使い入るのが大変でした。

2026-03-03 • via Nuitee