Hampton Inn And Suites By Hilton Johns Creek

Hotels
•
Hampton Inn
9.2 (385 reviews)
6440 East Johns Crossing , Johns Creek , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Convenient location
Cons:
Cleanliness issues
Inconsistent service

Categories

Cleanliness
8.2
Cleanliness was highlighted as an issue in multiple reviews, with complaints about dirty rooms and bathrooms.
Service
9.7
Most reviews praised the staff's friendliness and helpfulness, though there were some negative comments regarding specific incidents.
Location
9.7
The location received positive remarks for being convenient and safe.
Room Quality
8.7
Room quality varied, with some reports of cleanliness issues but generally spacious and comfortable.
Amenities
9.2
Amenities like breakfast and snacks were well-received, although some areas seemed to lack upkeep.
Value for Money
9.2
Overall value is perceived as good, especially given location and amenities.
Food and Beverage
9.2
Breakfast options were frequently praised, contributing positively to the food and beverage experience.
Overall Experience
9.7
Despite some issues, many guests expressed intent to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:40

Property Description

Modern Comfort and Convenience

Convenient Location: Situated in Johns Creek, just a short drive from popular Atlanta attractions, Hampton Inn And Suites By Hilton Johns Creek offers a prime location for both leisure and business travelers.

Well-Equipped Rooms: Relax in guest rooms featuring flat-screen TVs and private bathrooms, providing the perfect combination of comfort and convenience during your stay.

Exceptional Amenities: Enjoy complimentary WiFi, free private parking, and a 24-hour front desk at this 3-star hotel. Whether you're here for work or leisure, Hampton Inn And Suites By Hilton Johns Creek has everything you need for a memorable stay.

Book your stay now at Hampton Inn And Suites By Hilton Johns Creek for a delightful experience in Johns Creek!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 385 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.7
Room Quality: 8.7
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
A
Adeyinka • solo_traveller • gb
6
Average stay in a hotel that has capacity to be more.
Pros:

The breakfast and the nearness to shops

Cons:

The rooms are not clean at all. My room was cleaned twice in my 4 day stay and yet the cleaning was poorly done. I came back one day to my room and the cleaning lady left a heap of dirty towels on the floor in my bathroom.

2026-03-26 • via Nuitee
G
Garrett • couple • us
10
It was a great birthday weekend for me the room was amazing im definitely coming back
Pros:

Beautiful location I live this place

Cons:

Leaving

2026-03-19 • via Nuitee
C
Carol • couple • us
10
Love this place!!
Pros:

Location; parking and quiet

Cons:

Can’t think of anything

2026-03-18 • via Nuitee
D
David • family_with_children • us
10
2026-03-13 • via Nuitee
C
Cristina • couple • us
8
Pros:

Staff was wonderful. Breakfast was very good with lots of variety.

Cons:

Walls in rooms could use a paint touch up

2026-03-12 • via Nuitee
A
Ashley • family_with_children • us
8
The stay was great, if I were in that area I would stay at that property again.
Pros:

The breakfast was great! The size of the room was perfect.

Cons:

The pool was dirty, there were ants in our room and hair from other people in out bed sheets.

2026-01-19 • via Nuitee
K
Ken • family_with_children • us
10
Best Hotel Chain in the country
Pros:

Great Breakfast

2026-01-19 • via Nuitee
M
Mihail • extended_group • us
10
2026-01-19 • via Nuitee
M
Michelle • couple • us
10
I will definitely return if we come back to the area.
Pros:

Clean and updated facilities made our stay special. Very friendly and helpful staff. Good options at breakfast and sweet afternoon treats. Fresh fruits available all day in dining area.

Cons:

The mattress was very hard, but not a gamechanger.

2026-01-19 • via Nuitee
H
Hesham • family_with_children • us
1
0/5 – Extremely Disrespectful and Unacceptable Front Desk Experience
Pros:

Zero

Cons:

⸻

⭐ 0/5 – Extremely Disrespectful and Unacceptable Front Desk Experience

Place: Hampton Inn & Suites Johns Creek, GA
Date & Time: Saturday, December 27, 2025 – around 2:30 PM

I arrived to check in and waited at the front desk for over 10 minutes. When a staff member finally appeared (later identified as Thomasina), I politely stated that I was there to check in.

Her response was shocking.

She gave me a hostile and contemptuous look, did not greet me, did not say a single word, and refused to communicate. Instead of speaking, she shushed me, ignored my presence entirely, and continued working on her computer as if I were an inconvenience rather than a guest.

When I asked why she wasn’t speaking to me, she still refused to answer, pointed silently at the card machine, and continued to glare at me with clear disrespect. When I asked for her name, she ignored me completely.

I have traveled extensively and stayed in hundreds of hotels worldwide, across different cultures and countries. I can confidently say this was the worst front desk interaction I have ever experienced.

This was not just poor customer service—it was demeaning, unprofessional, and deeply disturbing. The attitude and treatment strongly suggest racial bias and a complete lack of basic hospitality standards. Someone who treats guests with this level of contempt should not be in a customer-facing role, especially in a brand that claims to value welcoming service.

I am writing this review to warn potential guests: if respectful treatment and basic human decency matter to you, think twice before choosing this property.

This incident should be taken seriously by management, and appropriate corrective action must be taken

2025-12-29 • via Nuitee
B
Brenda • solo_traveller • us
10
It was a wonderful stay and the staff were fantastic.
Pros:

The front desk gentleman was very helpful and friendly. The breakfast staff were very attentive. The room was very clean.

Cons:

I liked everything.

2025-12-25 • via Nuitee
C
Carol • couple • us
6
Great location//fabulous staff
Pros:

Location to hospital for husband’s surgery

Cons:

N/a

2025-12-21 • via Nuitee
S
STEVE • couple • us
10
2025-11-29 • via Nuitee
L
Lila • family_with_children • us
10
2025-11-23 • via Nuitee
P
Patrícia A Da Silva • couple • br
7
Tirando o tratamento ruim pela recepcionista eu gostei de tudo
Pros:

A limpeza é o conforto

Cons:

Do atendimento de uma das recepcionistas, ela foi muito rude e mal educada
Vejo que não está preparada para trabalhar com o publico

2025-11-21 • via Nuitee
S
Stephanie • couple • us
9
2025-11-20 • via Nuitee
B
Benita • family_with_children • us
3
2025-11-18 • via Nuitee
B
Benita • family_with_children • us
3
I asked could the bathroom be reclean. I was told yes but never was reclean. I saw the desk clerk bend over backwards fo
Pros:

Location. Nice safe area

Cons:

The staff didn’t address my situation with a simple cleaning of the bathroom

2025-11-18 • via Nuitee
A
ali • family_with_children • us
7
We’ve stayed here many times so far we had great experience- the last stay was the worse! Not clean room, even the hotel
Pros:

Great breakfast

Cons:

Room was not very clean
All night we heard music

2025-11-12 • via Nuitee
A
Andrea • extended_group • us
10
Very good
Pros:

Amazing service, definitely coming back!

2025-10-29 • via Nuitee