Royal Glen Hotel

The tap in the bathroom. So big it obscured the basin!

Minor point on the breakfasts which were perfectly fine but fruit was a bit off. The apple I took and cut open was rotten.

Shower needed to be more powerful plus only lukewarm first thing in the morning but probably only to be expected in an old building.
A little more variety of prepared fruit at breakfast would be welcome plus some Marmite!

Bathroom was a bit small and the shower was not very powerful

Only minor negative was no blackout in curtains as we were woken early by bright sunlight.

Nothing

No beer on draught. Guinness on draught or Guinness in cans.

Nothing

Unable to Bath later in the evening due to water not being hot biscuits range not great and dresser a little small to apply make up not enough plug sockets for phones or laptop use

The booking.com description should have been better. The first we knew that the heated indoor pool was closed was after we had made a non refundable booking.

Our reception on arrival was business like rather than welcoming. In asking a brand new employee to show us to our room, it would have been wise to check that the man knew where it was. We laughed with him as we walked up and down corridors trundling our luggage but eventually he had to leave us while he returned to ask. Our departure reception was disappointing. If customers are standing at the reception desk trying to pay, it’s only polite to stand up to talk to them, not stay sitting at the computer and talking across to them. So little interest was shown when I thought we’d been undercharged that I was left saying, So it’s ok to go then?….

The bar menu was amusing but gave a poor impression of the hotel. We fancied a cocktail but every single cocktail on the menu (bar an apérol spritz or espresso martini) had a line through it in black felt tip. We haven’t got any of it in stock , was the explanation. Ok, but if you have a menu why not update it rather than have a farcical cocktail list.

The bedroom was immaculately decorated but there was evident dust on the skirting boards and a cobweb dangling from the bathroom ceiling. And the lovely comfy bed was let down by the man made fibre duvet which felt hot and sweaty to use.

On paper the breakfast selection was great but it needs bringing up to date. Some dried fruit nuts and seeds to put on the granola. A serve yourself bowl of Greek yogurt with some fruit compote rather than individual plastic yogurt pots. Some nice bread, maybe a croissant or pastry. The only bread was packet sliced and toasted. The individually wrapped butter packs felt very 1970s. And the poached eggs tasted so strongly of the vinegar (or whatever had been added to the water), they tasted of nothing else. Overall, not bad but not great either.

Difficult to reach loo roll.

I didn’t stay long enough!

Our room was above the restaurant and and we could smell the vent outside the window.
TV made a buzzing every hour?