NH Collection Barcelona Gran Hotel Calderon

Hotels
•
NH Collection
8.8 (3509 reviews)
Rambla Catalunya, 26 , Barcelona , es

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Rooftop bar
Cons:
Cleanliness issues
Room size complaints
Limited service hours for amenities

Categories

Cleanliness
8.13
Several reviews indicated issues with cleanliness, including unclean rooms and poor bathroom maintenance.
Service
9.6
Generally positive reviews about the friendly staff and helpful service, despite some negative comments on room service.
Location
9.64
Location received high praise for being conveniently situated near attractions and restaurants.
Room Quality
8.09
Received mixed sentiments with complaints of noise and small room sizes.
Amenities
9.12
Amenities were appreciated, particularly the rooftop bar, although some limitations were noted.
Value for Money
8.58
Some reviews suggest that the quality does not justify the price, especially regarding room quality.
Food and Beverage
8.13
Food and beverage service received some negative feedback regarding limited options and timing.
Overall Experience
9.1
Overall experience was varied, with many expressing disappointment in some areas, yet appreciating the location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:32

Property Description

Luxurious Accommodation
Experience elegance at the NH Collection Barcelona Gran Hotel Calderón with air-conditioned rooms featuring free WiFi, Nespresso machine, and rain-effect showers.

Dining and Relaxation
Indulge in high antioxidant dishes at the breakfast buffet or enjoy cocktails at the Eleven Bar. Unwind at the free rooftop pool with stunning city views.

Prime Location
Conveniently located off Passeig de Gràcia Boulevard, explore Barcelona easily with the Gothic Quarter just a 10-minute walk away. Don't miss the chance to stay at this exquisite hotel!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that the fitness suite is located on the E floor and it is open 24 hours.

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 29.15 per day.

Location

Property Accessibility

Total Disability Score: 76.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, revolving_door
  • Entrance Door Width: 123
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 14
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 3509 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 9.1
M
Maximiliano • solo_traveller • us
5
Cons:

Que en el front desk 4 personas no puedan extender una reserva y casi me dejan afuera del hotel, si no fuera porque inemediatemnte pude resolver la reserva en la mismo habitación y por 35% más económica. Una verguernza, en lugar de tanto personal que se mira, charla, sonríe y no resuelve nada les recomiendo invertir en personal competente más allá de ser simpático.

A todo esto, 2 veces paso esto. Es decir reserve primero 4 day, después 3 por app y 2 más luego por Booking.

Entiendo que podría haber recibido un servicio mejor y alguna cortesía por hospedarme 10 noches y establecerr na relación la compañia pera nuevas estadias por el mundo. Pero nada de eso paso. Y para resolver todo con mi secretaria en un app, no pago nuevamente a un hotel 5 stars a 300 euros por noche.

Espero que el mensaje les sirva. Gracias!

2026-07-11 • via Nuitee
M
Manuel • family_with_children • es
10
2026-07-11 • via Nuitee
M
Marc • solo_traveller • za
10
Excellent!
Pros:

Location was excellent
Staff very helpful and friendly
Rooms very comfortable

2026-07-11 • via Nuitee
P
Paola • solo_traveller • co
7
Esperaba mejor servicio
Pros:

Buena ubicación

Cons:

El aire acondicionado no funcionaba, hicimos la petición a primera hora en la mañana y al llegar 11 de la noche no lo habían arreglado
Un día no arreglaron las habitaciones sino hasta las 6 pm

2026-07-11 • via Nuitee
A
Abdallah • solo_traveller • jo
9
2026-07-10 • via Nuitee
A
Alexis • solo_traveller • cz
8
2026-07-10 • via Nuitee
M
mohammad • couple • jo
7
2026-07-09 • via Nuitee
H
Hannah • extended_group • at
2
Enttäuschend
Cons:

Ich habe mich für das NH Collection Gran Hotel Calderón entschieden, weil ich von einem Hotel dieser Kategorie Professionalität, Sicherheit und einen respektvollen Umgang mit seinen Gästen erwartet habe. Leider wurde ich in dieser Hinsicht sehr enttäuscht.
Bereits am ersten Tag unseres Aufenthalts wurde ich am Rooftop-Pool (welcher übrigens sehr verunreinigt war!!) von einer Gruppe aus drei Männern über längere Zeit beobachtet und angestarrt. Die Situation eskalierte schließlich, als einer der Männer mich ohne meine Einwilligung im Bikini filmte. Als Frau ist das ein äußerst unangenehmes und einschüchterndes Erlebnis, das in einem Hotel niemals als Bagatelle behandelt werden sollte.
Wir meldeten den Vorfall umgehend dem Personal. Uns wurde zugesichert, dass sich darum gekümmert werde und die betreffenden Personen den Poolbereich verlassen müssten. Tatsächlich geschah jedoch nichts. Die Männer blieben weiterhin unbehelligt am Pool und konnten ihren Aufenthalt ganz normal fortsetzen, während wir uns dort nicht mehr sicher fühlten.
Noch enttäuschender war jedoch der Umgang des Hotels mit diesem Vorfall.
Auf unsere schriftliche Beschwerde erhielten wir bis zu unserer Abreise keine Antwort. Erst beim Check-out wurden wir an den Guest-Relations-Schalter verwiesen. Dort erklärte man uns zunächst, dass unsere E-Mail bereits gelesen worden sei, bisher jedoch keine Zeit für eine Antwort gewesen sei.
Im anschließenden Gespräch wurde uns mitgeteilt, dass mit den betreffenden Männern gesprochen worden sei. Diese hätten den Vorwurf abgestritten, weshalb letztlich Aussage gegen Aussage stehe und das Hotel deshalb keine weiteren Maßnahmen ergreifen könne. Uns wurde stattdessen empfohlen, Anzeige bei der Polizei zu erstatten.
Darum ging es uns jedoch nicht. Wir hatten nicht erwartet, dass das Hotel strafrechtliche Ermittlungen führt. Wir hatten erwartet, dass ein Hotel seine Gäste schützt und bei einem derart schwerwiegenden Vorwurf konsequent handelt.

2026-07-09 • via Nuitee
M
mohammad • couple • jo
7
2026-07-09 • via Nuitee
M
mohammad • couple • jo
7
2026-07-09 • via Nuitee
Y
Yasir • couple • ae
5
Pros:

Room too small

Cons:

Room

2026-07-08 • via Nuitee
A
ARSEN • couple • am
10
2026-07-07 • via Nuitee
D
Dmytro • couple • ua
10
2026-07-07 • via Nuitee
M
Marta • couple • cl
9
2026-07-07 • via Nuitee
E
Eva • couple • de
10
Perfekte Lage super freundliches und hilfsbereites Personal von a- z
Pros:

Super Central Chillige Food top 🔝 bar und sehr freundliches Personal von A-Z

Cons:

Es gab keine klohbürste auf den Wc 🚾 im Zimmer das fand ich unangenehm 🥴

2026-07-05 • via Nuitee
H
Hande • couple • tr
9
2026-07-05 • via Nuitee
D
Daniel • solo_traveller • us
10
Great Hotel, Would Stay Here Again.
Pros:

The Staff & Location.

Cons:

Nothing Particular.

2026-07-05 • via Nuitee
A
annie • solo_traveller • fr
8
Bien mais trop cher pour la prestation : 5 étoiles c’est trop
Pros:

Emplacement et le s stylé moderne
Le personnel est de grande qualité à tout point de vue.

Cons:

Les portes qui claquent des autres appartements près du nôtre.
Les salles de bain petites et minimalistes.
Le service dîner en chambre pas bon du tout !!!!

2026-07-05 • via Nuitee
R
ROBERTO • family_with_children • cl
9
2026-07-04 • via Nuitee
D
Diana2026imUrlaub • Friends getaway
2
Nie wieder
Pros:

Dear Service Team,

I would like to express my disappointment regarding our recent stay at your hotel. Unfortunately, it was one of the most disappointing hotel experiences we have ever had.

Before our arrival, I sent an email explaining that we were a group of five celebrating a friend’s birthday and kindly asked whether the hotel could prepare a small birthday surprise. I never received a reply, and when we arrived, there was no acknowledgment of the birthday at all. This lack of communication and attention to our request was extremely disappointing.

To make matters worse, our room was not ready upon arrival. The pool area was also far below expectations. The pool water was dirty, the water temperature was far too warm, many of the pool tiles were loose and clearly in need of repair, and the ground around the pool became so hot that it was difficult to walk barefoot. There were almost no shaded areas—only about eight sunbeds had access to shade, which led to guests constantly competing for those spots. For a hotel of this size, this is simply unacceptable.

In addition, the pool bar was closed on Friday afternoon when we arrived, the elevators were extremely slow, and the pool service was poor. Staff rarely came by, and when they did, they seemed to leave as quickly as possible instead of providing attentive service.

The only positive aspects were that the bathroom was nice and the room itself was reasonably clean. However, considering the price we paid, we expected a much higher level of service and facilities.

Overall, we are extremely disappointed and will not return to your hotel. We hope you take this feedback seriously so that future guests do not have the same experience.

Kind regards,

2026-07-03 • via Tripadvisor