Comfort Inn & Suites Houston I-10 West Energy Corridor

Hotels
•
Comfort
6.6 (320 reviews)
12323 Katy Freeway , Houston , US
+1 281-493-5626

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent/central location
Courteous and helpful staff
Comfortable beds/pillows
Some very clean rooms reported
Safe and convenient for local travel
Cons:
Water problems (outages, dirty/yellow water)
Plumbing issues (clogged tubs, slow drains, no showers)
Broken/nonworking amenities (ice machines, elevators, AC, pool listed but not available)
Inconsistent/bad breakfast service (cold, not refilled)
Room maintenance problems (blocked vents, broken handles, thin walls)

Categories

Cleanliness
5
Mixed reports: some guests praised very clean rooms, but multiple serious cleanliness issues were reported (dirty/yellow water, dirt in water, holes in ceilings), resulting in below-average cleanliness.
Service
8.5
Generally praised: front-desk and shift staff frequently described as courteous, responsive and helpful; isolated failures (lack of communication about water outage, missed microwave delivery) noted but overall service sentiment is positive.
Location
9.5
Consistently positive: repeatedly described as excellent, central, convenient to downtown and I-10, with many guests highlighting easy access to eateries and sites.
Room Quality
5
Mixed to poor: some rooms comfortable (beds/pillows), but many operational problems reported (AC not working or blocked, showers flooding, clogged tubs, broken handles, thin walls), giving an overall below-average room quality.
Amenities
4.5
Underperforming: several amenity failures mentioned (ice machines not working, no pool despite listing, elevators out of service, microwave not delivered, spotty internet), so amenities score is low.
Value for Money
5.5
Below average value: guests reported significant disruptions (no hot water, plumbing issues, broken amenities, breakfast problems) that reduced perceived value despite some positives like comfortable beds and location.
Food and Beverage
7.5
Mixed but decent: some guests said breakfast was great, others reported cold food, not refilled items and limited options; overall F&B is acceptable but inconsistent.
Overall Experience
7.3
Overall mixed experience: many guests enjoyed location, comfortable beds and helpful staff, but frequent operational and maintenance issues (water, plumbing, AC, elevators, amenities) led to a middling overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location in Houston
Located in Houston, Comfort Inn & Suites Houston I-10 West Energy Corridor offers a range of amenities for a comfortable stay. Enjoy express check-in, a fitness centre, and free WiFi.

Family-Friendly Accommodation
With non-smoking rooms and family room options, this 3-star hotel provides a welcoming environment for all guests. Start your day with a delicious continental breakfast served daily.

Helpful Services and Nearby Attractions
Benefit from luggage storage, bilingual staff, and proximity to popular attractions like Memorial Park and Houston Arboretum. Book now for a pleasant stay in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 320 reviews
Cleanliness: 5
Service: 8.5
Location: 9.5
Room Quality: 5
Amenities: 4.5
Value for Money: 5.5
Food and Beverage: 7.5
Overall Experience: 7.3
Q
Quinones • couple • us
10
2025-10-15 • via Nuitee
F
Felton
10
Pros:

All good

2025-10-09 • via Nuitee
P
Patrick • solo_traveller • jm
6
2025-09-28 • via Nuitee
M
Mary • family
10
Pros:

Yes Had to leave before breakfast

2025-09-26 • via Nuitee
G
Genoveva
10
Pros:

Very clean room and very hospitable

2025-09-22 • via Nuitee
D
Deborah • family
10
Pros:

Great

2025-09-21 • via Nuitee
M
Michael • family
10
Pros:

Great location. Very nice hotel. Breakfast was great! Safe !

2025-09-17 • via Nuitee
C
Chris
10
Pros:

One of the workers was an anime fan

2025-09-10 • via Nuitee
M
Myriam
2
Pros:

Rooms is hot no working the air breakfast area duty

2025-09-02 • via Nuitee
• couple • us
1
Bad experience
Pros:

!

Cons:

We got to the room and the remote did not work. I went down to desk and got another remote. Went back up and still did not work. Lady from desk came up and moved Directv box so there the remote would work. Went to take a shower and found out there was no water. Waited 2 1/2 hours and water was turned on but there was dirt in the water. Had to run the water for at least 2 hours. It cleared up to about 75%. We gave up and took a shower like we were in a creek. The lady behind the desk did not tell us a thing about water was off for repairs. Bad experience!

2025-09-01 • via Nuitee
T
Tyrone • couple • us
9
2025-08-22 • via Nuitee
N
Nimesh
10
Pros:

The hotel's location is excellent and the front-office staff is extremely courteous and responsive.

2025-08-22 • via Nuitee
S
Susana • couple • us
7
Pros:

Quiet place

Cons:

Quiet place I needed

2025-08-18 • via Nuitee
C
Carlos • family_with_children • us
9
Pros:

The Location was excellent

Cons:

The AC in room 525 was block by furniture and

2025-08-14 • via Nuitee
O
Olar
6
Pros:

The property is 'central', easy access to downtown and lots of eatery places within walking distance.
The internet and room cleaning services is well bellow average.

2025-08-14 • via Nuitee
• couple • us
1
2025-08-10 • via Nuitee
I
Isabel • family_with_children • us
10
2025-08-08 • via Nuitee
S
Steve • solo_traveller • us
10
2025-08-02 • via Nuitee
S
Sha • review category business travellers • us
2
Worst hotel stay
Pros:

Bed was comfy

Cons:

The ice machines didn’t work,my tub was stopped up it did not drain properly and no one came to fix it I was there for 4 days and had to go else where to shower.The breakfast was cold and not refilled at all.There were many holes in the ceiling where fire alarms were and holes in the rooms that were covered by the furniture.There was no pool as displayed online and there was no update to let us know it ruined our vacation

2025-07-29 • via Nuitee
C
Crispin • with friends • us
1
Bad
Pros:

Nothing it was terrible I had to leave and didn't gave me a refund

Cons:

The A/C was not working properly
Yellow water came out of the bathroom sink
Shower was not working
Smells

2025-07-28 • via Nuitee