HI Express El Paso Downtown by IHG

Hotels
•
Holiday Inn Express
8.2 (187 reviews)
409 E Missouri Ave, El Paso, Texas, 79901 , El Paso , US
1-915-544-3333

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Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Internet access in public areas - high speed
Meeting rooms
Free wired internet
See all facilities

Review Highlights

Pros:
Very clean rooms (multiple mentions)
Friendly/front desk staff (many positive mentions)
Convenient location to downtown/attractions
Comfortable beds and bedding
Good/basic complimentary breakfast
Outdoor pool
Cons:
Noisy rooms on the freeway side
Parking inconvenient / limited spaces
Elevators not always working and understaffed at times
Housekeeping/service inconsistency (missed requests)
Maintenance issues (gap under door, locking concerns, dirty vent)
Limited on-site beverage availability

Categories

Cleanliness
8.6
Multiple guests repeatedly praised cleanliness ("very clean", "room was nice. Clean and well maintained", "Camas limpias y cómodas"), though a few mentioned issues (bathroom vent needed cleaning, inconsistent housekeeping).
Service
7.8
Service is mixed: many reports of friendly, helpful front desk and staff, but several guests described annoyed or poor staff interactions and at least one report of housekeeping failing to return as requested.
Location
8.8
Location is a clear strength — proximity to downtown, Rt. 10, restaurants and a ballpark is repeatedly noted — offset only by rooms adjacent to the interstate being noisy for some guests.
Room Quality
8.4
Rooms are described as comfortable and well maintained with comfortable beds and good bedding, though some maintenance issues were reported (gap under door, noisy freeway-side rooms, occasional locking concerns).
Amenities
7.6
Amenities are adequate (outdoor pool mentioned, basic breakfast), but there are notable negatives: elevators not always working, limited on-site beverage availability (no beer for sale reported) and some staffing/maintenance impacts on amenity access.
Value for Money
8.8
Several guests explicitly called this a good value or great value, highlighting convenience and solid basics for the price.
Food and Beverage
8.1
Breakfast is frequently described as good/basic and satisfactory; restaurants are within walking distance. A few minor negatives (limited beverage sales on-site) temper the score.
Overall Experience
7.5
Overall impressions skew positive with many "great" or "would stay again" comments, but recurring noise, some maintenance and inconsistent service experiences lower the aggregate overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:38

Property Description

Convenient Amenities

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands.

Event Spaces

Planning an event in El Paso? This hotel has 1200 square feet of space consisting of conference space and meeting rooms.

Comfortable Accommodations

Make yourself at home in one of the 112 guestrooms featuring refrigerators, complimentary wired and wireless internet access, and cable programming.

With a stay at HI Express El Paso Downtown, an IHG Hotel, you'll be centrally located in El Paso, a 3-minute drive from Paso del Norte International Bridge. Book now for a convenient and comfortable stay.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 187 reviews
Cleanliness: 8.6
Service: 7.8
Location: 8.8
Room Quality: 8.4
Amenities: 7.6
Value for Money: 8.8
Food and Beverage: 8.1
Overall Experience: 7.5
M
Michael
10
Pros:

Decent place no complaints

2025-10-06 • via Nuitee
V
Victoria
10
Pros:

Very clean, comfortable, and friendly

2025-10-05 • via Nuitee
T
Tauna • family_with_children
8
Pros:

The staff wasn’t the nicest seemed annoyed , when we checked out the lady who checked us out was nice but not so much for the rest of them

2025-10-03 • via Nuitee
B
Brian
8
Pros:

It’s was a good experience

2025-09-28 • via Nuitee
L
LeeAnne
10
Pros:

Front desk was very friendly

2025-09-28 • via Nuitee
R
Richard
10
Pros:

Room was nice. Clean and well maintained. Staff was friendly. Proximity to downtown was a plus. Would come back to stay there again

2025-09-25 • via Nuitee
E
Elisabeth
10
Pros:

I love the thick heavy comforter and ot was very clean.

2025-09-15 • via Nuitee
E
Edwina • family
10
Pros:

Angelnis amazing

2025-09-01 • via Nuitee
L
Laura
10
Pros:

,

2025-08-29 • via Nuitee
A
Aj
6
Pros:

next to the freeway

2025-08-24 • via Nuitee
S
Socorro • family
10
Pros:

Camas limpias y cómodas.

2025-08-18 • via Nuitee
E
Ernie
8
Pros:

Staff was very friendly and helpful, would definitely stay there again. Restaurants are within walking distance from the hotel.

2025-08-11 • via Nuitee
R
Roberto Roy • family
10
Pros:

I like very much the quick acces from the lobby to the eleveators and from the elevators to the rooms very strategic matching the name of Holiday Express
I tried to buy beer to enjoy in the lobby and no beer was available for sale that I did not like

2025-08-11 • via Nuitee
M
Matthew
8
Pros:

Room was nice, just a little noisy from the highway right outside. Should have asked for a room on the other side of the building. Clean and nicely appointed. Breakfast was good. Hard to go wrong at HI Express.

2025-08-10 • via Nuitee
P
Pedro Acosta
10
Pros:

It was a nice hotel, clean the beds were comfortable the lady who checked us in was very nice she even gave us a little box of milk for my baby because we didn't have any and we were looking for milk. Only thing that i didn't enjoy it was that our room was by the freeway side and it was very noisy but other than that was great.

2025-08-03 • via Nuitee
C
Chelsea • partner
6
Pros:

The property was well worn out .. huge gap underneath our door, door didnt seem to lock properly.. but other then that the aay was alright

2025-08-03 • via Nuitee
R
Roberto Roy
10
Pros:

Good

2025-07-27 • via Nuitee
A
Alma
10
Great place to stay
Pros:

The hotel was very nice and conveniently located to an El Paso Chihuahuas baseball game which we walked to.

2025-07-24 • via Nuitee
E
Eid Mohamad
8
Pros:

All good but not great

2025-07-24 • via Nuitee
R
Rae
10
Pros:

Everything was great. The only downfall was the parking. It was inconvenient with not enough parking spaces for guest.

2025-07-23 • via Nuitee