Best Western Maple City Inn

Hotels
•
Best Western
8.2 (312 reviews)
1 Canisteo Square , Hornell , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Swimming pool
Family rooms
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Nice pool
Good breakfast options
Cons:
Cleanliness issues
Room comfort complaints
Inconsistencies noted regarding amenities

Categories

Cleanliness
7.69
Several mentions of dirty mattresses and unclean bathrooms.
Service
9.16
Staff were consistently described as helpful and friendly.
Location
8.7
Convenient location for some guests.
Room Quality
7.15
Inconsistencies noted regarding comfort and maintenance.
Amenities
8.18
Nice pool and good breakfast options mentioned.
Value for Money
8.14
Generally regarded as good for the price, but varied experiences noted.
Food and Beverage
8.19
Breakfast offerings varied but generally satisfactory for guests.
Overall Experience
8.36
Mixed reviews but overall a decent stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:08

Property Description

Convenient Location

Located just a few miles from major routes and top educational institutions, Best Western Maple City Inn offers easy access to both academic and leisure destinations.

Modern Amenities

From free high-speed Internet and a heated indoor pool to in-room DVD players and complimentary newspapers, guests can enjoy a range of modern amenities during their stay.

Business-Friendly Services

With fax, copy services, and versatile event spaces, business travelers can seamlessly conduct meetings and events at the hotel.

Ready to experience a comfortable stay with convenient amenities? Book your stay at Best Western Maple City Inn now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 312 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
L
Lois • couple • us
7
Ok
Pros:

Na

Cons:

NA

2026-05-08 • via Nuitee
K
Kate • couple • am
8
2026-05-03 • via Nuitee
K
Kowalewski • couple • us
8
2026-05-02 • via Nuitee
M
Marasco • couple • us
8
Clean and great value. Polite staff
Pros:

Close to where I needed to go in the morning

Cons:

The pool was closed for maintenance and wished I knew a head of time

2026-04-29 • via Nuitee
S
Stephen • couple • ca
9
Pros:

Nice, solid accommodations. Will return.

2026-04-23 • via Nuitee
W
Wendy • solo_traveller • us
10
2026-04-23 • via Nuitee
J
Jillian • solo_traveller • us
7
Good for a night or two
Pros:

Decent location, pretty clean

Cons:

Train noise. Okay breakfast but could have been better

2026-04-22 • via Nuitee
C
Coddington • couple • us
1
Someone screwed up big time and it choose me a lot of money
Pros:

I didn’t get to stay here my reservation was canceled and I was never notified

Cons:

Those my stay was cancelled with no communication

2026-04-21 • via Nuitee
B
Brett • family_with_children • us
9
2026-04-08 • via Nuitee
K
Kaitlin • family_with_children • us
7
Clean!
Pros:

Very clean, the pool was clean and fun for my kids, staff was friendly

Cons:

When I made my reservation I called and asked if we could get the rooms that were connecting and that it was very important we did. They said they were available and it shouldn’t be a problem. When we got to the property they gave us our rooms and they were not connecting. I asked the lady and she said we weren’t able to get them.

2026-03-30 • via Nuitee
J
Jessica • couple • us
8
Overall good stay
Pros:

In a good area of town. Local to the places we were visiting

Cons:

Had an issue with the fire alarm going off. No staff to answer questions. No one came to make sure visitors were evacuating.

2026-03-16 • via Nuitee
S
Shea • solo_traveller • us
10
2026-03-08 • via Nuitee
M
Melissa • family_with_children • us
7
Pros:

The staff was wonderful! Kind and helpful.

Cons:

The pool was down most of our stay for maintenance. That was a bummer, but nobody's fault.

2026-03-07 • via Nuitee
A
Allison • couple • us
10
Quiet and clean place to plan your layover. Staff is kind and quick to help.
Pros:

Staff was great & so was breakfast

2026-01-28 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-01-25 • via Nuitee
D
Debbie • couple • us
8
2026-01-24 • via Nuitee
O
Ovidio • couple • br
10
Excelente
Pros:

Tudo

Cons:

Não tive nenhuma queixa

2026-01-22 • via Nuitee
J
Jennifer • family_with_children • us
9
Would stay again
Pros:

The room was clean. The shower was nice and hot with good pressure. It had a fridge and microwave, everything desired in a room. The breakfast had sausage and eggs which is what I like for breakfast. My son loves the waffles you make yourself. Very happy with the breakfast.

Cons:

My son slept on the pull out bed and wasn’t very comfortable. But he is 6’7” so it is harder for him to be comfortable in general. And it’s not a con for most people, but I like less fluffy pillows since I sleep on my stomach. I just need to remember to bring my own

2026-01-21 • via Nuitee
D
Danny • family_with_children • us
8
It was a pleasure stay
Pros:

Ok

Cons:

Not a thing

2026-01-20 • via Nuitee
J
Jayne • solo_traveller • us
4
2026-01-19 • via Nuitee