Best Western Maple City Inn

Hotels
•
Best Western
7.9 (223 reviews)
1 Canisteo Square , Hornell , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Nice pool
Good breakfast options
Cons:
Cleanliness issues
Room comfort complaints
Inconsistencies noted regarding amenities

Categories

Cleanliness
7.69
Several mentions of dirty mattresses and unclean bathrooms.
Service
9.16
Staff were consistently described as helpful and friendly.
Location
8.7
Convenient location for some guests.
Room Quality
7.15
Inconsistencies noted regarding comfort and maintenance.
Amenities
8.18
Nice pool and good breakfast options mentioned.
Value for Money
8.14
Generally regarded as good for the price, but varied experiences noted.
Food and Beverage
8.19
Breakfast offerings varied but generally satisfactory for guests.
Overall Experience
8.36
Mixed reviews but overall a decent stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:08

Property Description

Convenient Location

Located just a few miles from major routes and top educational institutions, Best Western Maple City Inn offers easy access to both academic and leisure destinations.

Modern Amenities

From free high-speed Internet and a heated indoor pool to in-room DVD players and complimentary newspapers, guests can enjoy a range of modern amenities during their stay.

Business-Friendly Services

With fax, copy services, and versatile event spaces, business travelers can seamlessly conduct meetings and events at the hotel.

Ready to experience a comfortable stay with convenient amenities? Book your stay at Best Western Maple City Inn now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

7.9
Based on 223 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
B
Bambi • extended_group • us
9
Best night sleep in years
Pros:

The bed was so comfortable, I slept like a baby

Cons:

The eggs could have been less watery

2026-11-04 • via Nuitee
J
Jamie • family_with_children • us
1
Pros:

Room was clean

Cons:

Staff didn't inform me if swimming rules or guests allowed for childrens birthday swim party. Very disappointed that I paid full price and was denied use of the pool for a small get together for kids on Sunday afternoon

2026-11-03 • via Nuitee
C
Cale • couple • us
10
2026-10-29 • via Nuitee
F
Fabián Daza Pacheco • solo_traveller • us
7
2026-10-24 • via Nuitee
L
Lorraine • solo_traveller • us
10
Pros:

Rooms were clean and staff was very helpful. Nice hotel with a nice breakfast.

Cons:

We didn't like that you couldn't turn on the bathroom light without the loud fan turning on. We wished it was on a separate switch. Also we didn't like that booking.com charged us a little extra for the breakfast when the hotel said their breakfast is always free!

2026-10-12 • via Nuitee
J
Javier • solo_traveller • us
4
Pros:

.

Cons:

I left earlier than the scheduled time because I couldn’t stay there any longer. I spent one night there and woke up covered in welts with irritated skin.

2026-09-18 • via Nuitee
A
Andrew • solo_traveller • us
8
2026-09-07 • via Nuitee
S
Shireen-Quaizar • solo_traveller • us
4
Pros:

The staff was friendly. Close enough to Alfred University

Cons:

The pool was closed. The breakfast was ok. The eggs and sausages weren't divided properly so we couldn't have eggs as we don't eat meat.

2026-08-30 • via Nuitee
R
Randall • solo_traveller • us
8
2026-08-30 • via Nuitee
J
John • couple • us
5
Look someplace else to stay
Pros:

Unfortunately, not much. The motel is old, understaffed, and not run very well.

Cons:

This motel needs a facelift. The location is not great, next to railroad tracks. Had another guest walk into my room at 1 o’clock in the morning. Seems they forgot that they gave us the room! Breakfast was horrible. Would not stay here again.

2026-08-29 • via Nuitee
M
Michael • extended_group • us
7
With the exception of breakfast, everything was good.
Cons:

The only thing wrong was that the breakfast should have been covered better by staff.

2026-08-26 • via Nuitee
P
PETER • family_with_children • us
8
2026-08-26 • via Nuitee
H
Hinton • couple • us
6
2026-08-22 • via Nuitee
H
Hinton • solo_traveller • us
7
2026-08-22 • via Nuitee
M
Maria • family_with_children • us
8
Staffs are friendly and responsive. I usually stay here when we come visit.
Pros:

Closer to the family we are visiting

Cons:

The tv remote; I cannot watch my roku because the tv will not allow it; entry cards have to be reset 3x (granted the last time was my fault because I wasn’t told it should not be close to the phone)

2026-08-13 • via Nuitee
B
Brian • couple • us
9
It was a quick highway stop that worked out well.
Pros:

It was clean and had a good location.

Cons:

I like everything

2026-08-11 • via Nuitee
P
Paolo • family_with_children • it
6
2026-08-09 • via Nuitee
K
Karen • couple • us
10
Clean & comfortable
Pros:

Clean & comfortable room; centrally located; good value.

2026-08-02 • via Nuitee
J
James • solo_traveller • us
8
Pros:

Clean

2026-07-25 • via Nuitee
D
Danny • couple • us
9
2026-07-22 • via Nuitee