Best Western Maple City Inn

Hotels
•
Best Western
8.2 (342 reviews)
1 Canisteo Square , Hornell , us
+1 607-324-4300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Nice pool
Good breakfast options
Cons:
Cleanliness issues
Room comfort complaints
Inconsistencies noted regarding amenities

Categories

Cleanliness
7.69
Several mentions of dirty mattresses and unclean bathrooms.
Service
9.16
Staff were consistently described as helpful and friendly.
Location
8.7
Convenient location for some guests.
Room Quality
7.15
Inconsistencies noted regarding comfort and maintenance.
Amenities
8.18
Nice pool and good breakfast options mentioned.
Value for Money
8.14
Generally regarded as good for the price, but varied experiences noted.
Food and Beverage
8.19
Breakfast offerings varied but generally satisfactory for guests.
Overall Experience
8.36
Mixed reviews but overall a decent stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:08

Property Description

Convenient Location

Located just a few miles from major routes and top educational institutions, Best Western Maple City Inn offers easy access to both academic and leisure destinations.

Modern Amenities

From free high-speed Internet and a heated indoor pool to in-room DVD players and complimentary newspapers, guests can enjoy a range of modern amenities during their stay.

Business-Friendly Services

With fax, copy services, and versatile event spaces, business travelers can seamlessly conduct meetings and events at the hotel.

Ready to experience a comfortable stay with convenient amenities? Book your stay at Best Western Maple City Inn now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 342 reviews
Cleanliness: 7.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
J
John • couple • us
5
Look someplace else to stay
Pros:

Unfortunately, not much. The motel is old, understaffed, and not run very well.

Cons:

This motel needs a facelift. The location is not great, next to railroad tracks. Had another guest walk into my room at 1 o’clock in the morning. Seems they forgot that they gave us the room! Breakfast was horrible. Would not stay here again.

2026-08-29 • via Nuitee
M
Michael • extended_group • us
7
With the exception of breakfast, everything was good.
Cons:

The only thing wrong was that the breakfast should have been covered better by staff.

2026-08-26 • via Nuitee
P
PETER • family_with_children • us
8
2026-08-26 • via Nuitee
H
Hinton • couple • us
6
2026-08-22 • via Nuitee
H
Hinton • solo_traveller • us
7
2026-08-22 • via Nuitee
M
Maria • family_with_children • us
8
Staffs are friendly and responsive. I usually stay here when we come visit.
Pros:

Closer to the family we are visiting

Cons:

The tv remote; I cannot watch my roku because the tv will not allow it; entry cards have to be reset 3x (granted the last time was my fault because I wasn’t told it should not be close to the phone)

2026-08-13 • via Nuitee
B
Brian • couple • us
9
It was a quick highway stop that worked out well.
Pros:

It was clean and had a good location.

Cons:

I like everything

2026-08-11 • via Nuitee
P
Paolo • family_with_children • it
6
2026-08-09 • via Nuitee
K
Karen • couple • us
10
Clean & comfortable
Pros:

Clean & comfortable room; centrally located; good value.

2026-08-02 • via Nuitee
J
James • solo_traveller • us
8
Pros:

Clean

2026-07-25 • via Nuitee
D
Danny • couple • us
9
2026-07-22 • via Nuitee
H
harley • solo_traveller • us
2
Pros:

Not much.

Cons:

The breakfast, the fact that the pool was closed but never was notified about it on the app. Wouldn't start there again not for $133 dollars a night not worth that. It's a $88 a night hotel. Started in better motel than that

2026-07-21 • via Nuitee
M
Maria • family_with_children • us
8
Comfortable stay
Pros:

Good breakfast, comfortable room.

Cons:

The room had a strong scene that irritantes my mom’s asthma. Not sure if it was the cleaning products but unfortunately the window wouldn’t open to let us air the room out.

2026-07-20 • via Nuitee
D
Dorothy • solo_traveller • us
2
Cons:

Ants! The pool was closed and it was not advertised on their website! We didn’t find out until we got there and we didn’t have any towels!

2026-07-19 • via Nuitee
J
Julie • extended_group • us
4
Will not book there again
Pros:

Close to my destination

Cons:

The pool did not work and people should be notified. That’s the only reason I booked that hotel was for the pool the bed skirt and the bed towards the window look like it had been burned or something. It was disgusting. It took me a few minutes for anybody to come out to the desk to check me in, and she was not very pleasant.

2026-07-18 • via Nuitee
S
Steven • couple • us
5
2026-07-13 • via Nuitee
S
Shamien • family_with_children • us
7
Ok for a single overnight stay.
Pros:

Beds were comfortable, staff was friendly and helpful.

Cons:

Breakfast was “lacking”.
Machines broken, no yogurt available.
Pool not available due to broken pump.- the pool was my biggest reason for booking this hotel, as I swim laps after driving 6hours.

2026-07-10 • via Nuitee
S
Simone • solo_traveller • ie
6
Pros:

It was okay

Cons:

Staff wasn't super friendly, quite short, not saying hello.
The area was rougher than I expected. Room has a smell.

2026-07-08 • via Nuitee
G
Giovanna • family_with_children • us
8
2026-07-03 • via Nuitee
J
Jenny • couple • us
8
Comfortable, clean enough, breakfast. Good enough for us!
Pros:

Location was quiet. Train was close by but we were not disturbed by it. Staff was friendly. Bed was comfortable, room was clean. Plenty of towels, an extra pillow and blanket! Comfortable stay for a place to rest our heads before traveling home after a long event.

Cons:

Although the place was clean, There was peeling ceiling paint and some mold above the shower. Exhaust fan was incredibly loud, lighting was poor near all mirrors so getting ready wasn't as convenient. Sofa was dingy looking but we did not use it at all so it did not bother us. It was pretty busy and there was only one person restocking and working the breakfast. This caused things to run low often.

2026-06-24 • via Nuitee