Holiday Inn Express & Suites Chicago North Shore - Niles by IHG

Hotels
•
Holiday Inn Express
8.4 (1248 reviews)
7247 North Waukegan Road , Niles , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean
Good Location
Friendly Staff
Nice Breakfast
Comfortable Rooms
Cons:
Dirty Bathrooms
Unfriendly Reception Staff
Amenities Not Well Kept
Room Complaints

Categories

Cleanliness
7.59
Some reviews mention cleanliness issues, including dirty bathrooms and unserviced rooms.
Service
8.66
Generally mentioned positively, with attentive staff noted in several reviews.
Location
8.8
Many reviews highlight good location with convenience to local attractions.
Room Quality
8.35
Mixed sentiments with some comfort complaints, but overall spaciousness appreciated.
Amenities
8.28
Some amenities noted as lacking upkeep, but breakfast and pools were appreciated.
Value for Money
8.44
Value perceived positively due to cleanliness and location benefits.
Food and Beverage
8.59
Breakfast options were highlighted positively by multiple guests.
Overall Experience
8.46
Several guests reported a generally pleasurable stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:36

Property Description

Luxurious Amenities
Indulge in the heated indoor pool and enjoy a complimentary breakfast buffet during your stay at Holiday Inn Express & Suites Chicago North Shore – Niles. Each guest room is equipped with a 43-inch flat-screen HDTV and modern conveniences like a microwave and refrigerator.

Fitness Center
Stay active at the hotel's state-of-the-art fitness center, complete with top-of-the-line cardio equipment and free weights for a satisfying workout experience.

Convenient Location
Conveniently situated just 7 miles from O’Hare International Airport, with downtown Chicago and popular attractions like the Donald E. Stephens Convention Center and Fashion Outlets of Chicago within easy reach. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1248 reviews
Cleanliness: 7.59
Service: 8.66
Location: 8.8
Room Quality: 8.35
Amenities: 8.28
Value for Money: 8.44
Food and Beverage: 8.59
Overall Experience: 8.46
C
Courtney • family_with_children • us
10
Pros:

There was an entrance in the front and the back. I had forgotten what I booked so I was suprised when I walked in and there were 2 beds lol I love that there are fluffy pillows and a more firm option. There was also a lounger in the corner. There was a bench right next to the wardrobe to put your bags instead of on the bed. The desk chair was comfy and spinny. The breakfast was tasty and there was plenty of options. Scrambled eggs, what we call egg tacos (a simple cheese omelet but looks like a taco), turkey sausage, yogurt, cereal, fresh fruit, a pancake station and assorted breads. I didn't use the pool or weight room but it looked like there was a good amount of equipment to be used. Plenty of parking in the back of the building and it's located on a bus line (I'm not sure the route, I was checking for a future trip)

Cons:

The only thing I didn't like was that door dash had to leave your food downstairs. There was a sign that said something like "for the privacy of our guests, please leave food here" I didn't realize when I ordered so if you don't want to leave your room, I'd grab something while out and about. I do appreciate the concern for the guests though!

2026-01-31 • via Nuitee
A
Andrey • couple • us
8
2026-01-31 • via Nuitee
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Stevan • family_with_children • us
8
2026-01-26 • via Nuitee
J
Joaquin • couple • us
8
2026-01-23 • via Nuitee
O
Orlando • couple • us
10
2026-01-20 • via Nuitee
M
Maria • family_with_children • us
10
2026-01-20 • via Nuitee
T
Tenecia • family_with_children • us
8
It was a good atmosphere
Pros:

The staff and facilities were cleaned

Cons:

N/A

2026-01-20 • via Nuitee
R
Rafael • family_with_children • us
9
2026-01-20 • via Nuitee
F
Franklin • couple • us
5
Pros:

Clean, good location.

Cons:

Bed was not comfy, broken coat hook

2026-01-20 • via Nuitee
S
svetlana • couple • us
10
Pros:

Love it! Big,clean friendly staff. Good breakfast!

2026-01-20 • via Nuitee
S
Sommer • couple • us
3
I would not come back
Pros:

Comfortable atmosphere

Cons:

Staffs negligence over an issue with my room

2026-01-19 • via Nuitee
A
abigail • extended_group • us
8
Bang for your buck & clean as can be
Pros:

Staff was very accommodating, room was massive for a standard 2 queen bed, plenty of parking, and a short drive/ walk a few grocery stores if you forgot to pack something.

2026-01-19 • via Nuitee
S
Shari • solo_traveller • us
10
Very nice stay
Pros:

Very clean

2026-01-19 • via Nuitee
C
Craig • solo_traveller • us
2
Cons:

Very bad location. Maintenance man walked in without permission to fix something. After I left, then returned, the door was left open. Cheap flurescent lighting.

2026-01-19 • via Nuitee
S
Sean • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Martell • couple • us
8
2026-01-19 • via Nuitee
K
Kareem • couple • us
9
Very, very nice!!!!
Pros:

Breakfast was awesome. The wifey loved it!!!!

Cons:

Room service never came in to clean the room while we were gone nor give us new towels.

2026-01-19 • via Nuitee
M
Monica • solo_traveller • us
8
2026-01-19 • via Nuitee
P
Patricia • couple • us
8
Nice.
Pros:

Just fine … breakfast.

Cons:

Reserved 2 queens, but ended up with 1 king sized bed. Why?

2026-01-19 • via Nuitee
C
Claudia • couple • us
6
2026-01-19 • via Nuitee