Hyatt Regency Tokyo

Hotels
Hyatt Regency
8.4 (2741 reviews)
Shinjuku-ku, Nishishinjuku 2-7-2 , Tokyo , jp

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent staff service
Beautiful room quality
Convenient location
Cons:
Lack of extensive amenities
Food quality could improve

Categories

Cleanliness
8.06
Some reviews mention the cleanliness positively, but some minor issues noted.
Service
9.03
The staff received high praise for their service and attentiveness.
Location
8.57
Great location, easy access to transport, though a bit far from some attractions.
Room Quality
8.52
Rooms were described as beautiful and newly refurbished.
Amenities
8.05
Amenities are good, but could be improved; some guests desired more options.
Value for Money
8.41
Generally good value for the quality offered, though some could say it could be better.
Food and Beverage
8.06
Food quality received some critique; could offer a wider range.
Overall Experience
8.53
Overall positive experiences shared; many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:36

Property Description

Luxurious 4-Star Stay at Hyatt Regency Tokyo

Prime Location: Situated next to Shinjuku Central Park, Tokyo Hyatt Regency offers convenient access to popular attractions and transportation hubs. Directly connected to Tochomae Subway Station, exploring the city is a breeze.

Modern Comforts: Enjoy spacious rooms with stunning views of Shinjuku, equipped with free high-speed WiFi, flat-screen TV, and a work desk. Relax in the en-suite bathrooms with a luxurious bathtub and overhead shower.

Dining and Wellness: Indulge in a variety of culinary delights at the on-site restaurants or pamper yourself with a massage at Joule Spa and Wellness. Stay fit at the fitness center and take advantage of the concierge services for a seamless stay.

Experience luxury and convenience at Hyatt Regency Tokyo - book your stay now for an unforgettable experience!

Important information:

For using fitness center, not required extra charge.

Children's cot/crib is available upon request. For more information, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.4
Based on 2741 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.52
Amenities: 8.05
Value for Money: 8.41
Food and Beverage: 8.06
Overall Experience: 8.53
Y
YI solo_traveller cn
10
2026-07-25 via Nuitee
S
Samit family_with_children in
10
Next to, yet completely far, from Shinjuku noise. Excellent breakfast
2026-07-25 via Nuitee
M
Michiel couple nl
8
2026-07-24 via Nuitee
J
Jose family_with_children es
8
2026-07-24 via Nuitee
A
Anju couple gb
10
2026-07-24 via Nuitee
C
Carlos family_with_children pt
9
Muito bom
Pros:

Amplo, limpo e super confortável

Cons:

Pequeno almoço com muita variedade mas sempre o mesmo, cansativo ao fim de 3 dias

2026-07-24 via Nuitee
P
philcH5626SF Business
10
Spacious rooms
Pros:

I would 100% stay here again. The rooms are spacious & luxurious. They're about double the size of the standard tokyo hotel room. The place had a full sized 7-11 store. They offered a complimentary shuttle to Shinjuki train station.

2026-07-23 via Tripadvisor
O
Olli2011 Family Bressanone, Province of South Tyrol, Trentino-Alto Adige
10
Summer vacation Tokyo at Hyatt Regency
Pros:

We stayed nine nights in this hotel for our 2026 summer vacations.
The hotel is in a quiet area of Shinjuku, ideal for families, but still only a short shuttle-bus or metro ride away from all the action.
The rooms are comfortable and clean and have all the amenities we needed.
A special thanks goes to Fabio Auteri and his staff from the breakfast, who really made us feel at home and was extremely attentive and friendly. Nowadays you find rarely persons like him, who have service to customer at their heart.
I am looking forward to meet him again either in this Hyatt or any other around the globe.

Thanks from my whole family for this great time we had here.

2026-07-23 via Tripadvisor
T
Tomislav solo_traveller hr
9
Gatsby hotel for a stay in Tokyo.
Pros:

Great location in Sinjuku right on the subway station. Great lobby in Gatsgy style, comfy rooms and panoramic elevators. The staff was excellent even if they don't speak English well but the Italian barista Fabio Auteri is probably the nicest person there.

Cons:

Although the weather was hot and humid the climate was brutal. Nights are the problem because you cannot open windows. Weekend days hurry on breakfast of you'll end in a line.

2026-07-23 via Nuitee
T
Taahiera couple za
10
2026-07-23 via Nuitee
R
Rahulhchavan Family Mumbai, Maharashtra
10
Great Place and Stay
Pros:

Hyatt Regency Tokyo is a very centrally located and close to all major hubs from work to leisure.
The hotel is greatly hospitable, the Front Desk is fast and efficient, Rooms are compact but comfortable for the family of 3.
The Chinese Restaurant Jade Garden is recommended for their delicious food and service.
The Brekfast Buffet is Delicious and caters to everyone needs of taste , special mention for Mr Fabio Auteri Team Leader, for his warm service and always providing special attention to our need and being helpful.
Keep up the Good Work !
See you soon 🙏

2026-07-22 via Tripadvisor
S
Surferjelee Family
8
Nice hotel and great location
Pros:

The location and services are perfect. It’s situated right in the middle of Shinjuku business area and there’s a shuttle that can take you to Shinjuku station. The food was good and so was the ambiance. Things were very clean. Be advised that Tokyo is very fancy; we were told no sandals in the lounge. I believe it was mainly meant for my husband since there were other women who wore sandals in the lounge. We did discover that Japanese would rather wear athletic shoes than sandals, even though as American women, sandals are fancier to us. Just a thing to note. Our kids didn’t love the lounge’s choices for food, but kids will be kids. They did love that there was a 711 basically in the same center as the hotel so that was a nightly treat. The staff was helpful and accommodating.

2026-07-22 via Tripadvisor
A
Ahmed Ashik family_with_children bd
10
2026-07-22 via Nuitee
A
Andre family_with_children pt
10
Tokyo em familia.
Pros:

Conforto, quarto enorme e café da manhã sensacional. Staff super atenciosa, com destaque para o Fabio Auteri.

2026-07-22 via Nuitee
M
Matteo couple gb
10
2026-07-22 via Nuitee
L
Luiz Roberto family_with_children br
10
2026-07-22 via Nuitee
N
nicolasvY7962KQ Family
10
Great place to stay
Pros:

We had such amazing experience at the hotel. Family trip to Japan. Great location. Breakfast is wonderful to prepare yourself for a long day in Tokio.
Fabio, the team leader, was always ready to help. A very nice and warm guy. Thank you Fabio.

2026-07-21 via Tripadvisor
V
Vacation23120646616 Family
10
amazing stay!
Pros:

incredible experience. clean rooms, food exceptionally delicious, and Fabio who managed breakfast was very kind and accommodating. we loved every moment! will be back for sure

2026-07-21 via Tripadvisor
R
RHD03 Business Kent, England
10
Service made the difference...
Pros:

This is a nice hotel in Shinjuku. The beds in particular are super comfortable, there are some good conference facilities, and the restaurants are not bad. I would probably ordinarily give it 4/5 but what swung it for me in the end was the morning breakfast (which was excellent) and the exceptional service from the Team Leader, Fabio. He was attentive without being intrusive. I watched him make each guest feel welcome, ensured they had what they needed, make just enough conversation to make us feel important but respected your space and privacy. It was a lesson in service culture and I felt in the end Fabio turned a 4 into a 5.

2026-07-21 via Tripadvisor
N
Nick solo_traveller za
9
Pros:

Amazing hotel , conveniently located close to all the attractions in Shinjuku.

2026-07-21 via Nuitee