Hotel Penticton, Ascend Hotel Collection

Hotels
•
Ascend Collection
7.9 (225 reviews)
950 Westminster Avenue West , Penticton , CA

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Nearby amenities
Clean bathrooms
Cons:
Problems with cleanliness
Poor maintenance
Privacy and security concerns
Noisy A/C units
Slow refund process
Expensive for offered quality

Categories

Cleanliness
5.8
While bathrooms were generally found to be clean, concerns over black mold, a smelly room, and dirty pool areas affected the rating negatively.
Service
6
Staff was found to be friendly, but issues with room charge procedures and slow or inadequate responses to problems brought down the rating.
Location
8.4
Most guests praised the hotel's location in proximity to various attractions and conveniences.
Room Quality
5.5
Guests appreciated the spaciousness of rooms but reported problems with maintenance, stains, and outdated decor.
Amenities
6.2
Amenities like the pool were appreciated, but several guests mentioned cleanliness issues and inadequacies such as the lack of soap and towels.
Value for Money
5.7
Some guests felt prices were high for the quality of service, and concerns about hidden costs and deposit refunds were noted.
Food and Beverage
7
The attached café/dinner was appreciated by guests, although no specific comments on food variety or quality were provided.
Overall Experience
6.8
While some guests enjoyed their stay and would return, drawbacks in several areas led to a mixed overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-31 04:20

Property Description

Luxurious Accommodations
The hotel features spacious rooms with flat-screen cable TVs. All rooms come with wood furniture, a refrigerator, and coffee facilities, ensuring a comfortable stay. Free Wi-Fi and bathroom amenities are included for your convenience.

Relaxation and Recreation
Enjoy a year-round heated indoor pool and a grass recreation area during your stay. Whether you want to take a refreshing dip or soak up the sun, the hotel offers the perfect amenities for relaxation and leisure.

Delicious Dining Options
Indulge in home-cooked meals at The Bears Den Restaurant located within the hotel. Open for breakfast and lunch, it's the perfect spot to savor delicious meals without having to venture far.

Book your stay at Hotel Penticton now to experience luxury, relaxation, and great dining options all in one place!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
A damage deposit of CAD 300 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location