InterContinental Sydney by IHG

Hotels
IHG
9 (181 reviews)
16 Phillip Street, Sydney, New South Wales, 2000 , Sydney , AU

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Wheelchair accessible
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Beautiful views
Cons:
Cleanliness issues in common areas
Cashless policy

Categories

Cleanliness
8.39
Some cleanliness issues reported in the lobby and fitness area.
Service
9.36
Exceptional service reported, particularly from staff during guest's birthday.
Location
9.4
Perfect location close to major attractions like the Opera House.
Room Quality
9.35
Room was clean and well-appointed with good views.
Amenities
9.38
Good amenities including rooftop bar and views, despite some minor equipment limitations.
Value for Money
8.34
Considered to be pricey, especially for breakfast.
Food and Beverage
8.39
Room service was fast and reasonably priced; nearby dining options available.
Overall Experience
9.36
Overall experience rated highly with many positive remarks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 05:50

Property Description

Experience the elegance of the InterContinental Sydney, your premier destination in the heart of Sydney.

Recreational Amenities: Dive into relaxation with our indoor pool, rejuvenate in the sauna, or stay active in our fully-equipped fitness center. Whether you're unwinding or refreshing, we've got your leisure needs covered.

Gastronomic Delights: Savor culinary excellence at The Conservatory, or opt for the convenience of 24-hour room service. With two bars and lounges to choose from, there's a perfect spot for every appetite and mood.

Comfort and Convenience: Enjoy modern accommodations with minibars, LCD televisions, and luxurious bedding. Our complimentary high-speed internet ensures you're always connected, while our attentive concierge services cater to your every need.

Don’t miss the chance to indulge in luxury – book your stay at InterContinental Sydney today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9
Based on 181 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 9.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 9.36
M
Melissa
10
A+
Pros:

Outstanding Room; classic and all class establishment. Good breakfast,
Extremely comfortable bed. (✔️✔️✔️)
Well presented, very spacious room and amenity .
Food & Bev good.

2025-10-12 via Nuitee
R
Rosalin friends
10
Pros:

None

2025-10-12 via Nuitee
E
Elizabeth friends
10
Pros:

Staff were exceptional, facilities first class.

2025-10-02 via Nuitee
S
Stephanie Lynn family
10
Pros:

Fabulous hotel right in a prime location to get anywhere in the CBD or hop on a ferry. Everything about this hotel was gorgeous and top notch. The sheets could've been less scratchy and more luxurious but that is just me. The rest of the family were fine. Excellent hotel, would most definitely book again.

2025-10-02 via Nuitee
W
Warren
10
Pros:

Excellent location and an excellent experience.

2025-09-29 via Nuitee
N
Nicole
10
Lovely hotel in the perfect location
Pros:

Lovely hotel in the perfect location

2025-09-28 via Nuitee
R
Reuben family
10
Pros:

Grest location close to circular quay botanic gardens opera house. Clean heritage building witn modern facilities. Grest views from indoor pool. Excellent customer service with a smile. Looked after my family celebrating 50th birthday

2025-09-26 via Nuitee
R
Rehana
10
Pros:

Clean, great staff

2025-09-26 via Nuitee
R
Rehana
10
Pros:

Great experience

2025-09-25 via Nuitee
M
Moises family
10
Pros:

Everything was amazing

2025-09-24 via Nuitee
Y
Young A family
10
Pros:

The lobby had a great impression when I first entered the hotel.
However, the hallway leading to the hotel felt dirty.
Fortunately, the room was clean...

2025-09-11 via Nuitee
A
Anh family
10
Pros:

It was most amazing experience
Staffs were truly professional,5 star service,from reception front desk staffs (special thanks to Megan especially for her warm welcome,professionalism and friendly service)
Concierge and housekeeping staffs were top notch ,room was super clean.
Staffs were so attentative to my needs,they gave me a bottle of wine on my birthday
A must stay for anyone visiting sydney.
The view from hotel was super amazing.
Hotel was so close to train and restaurants.

2025-09-11 via Nuitee
A
Ali
10
Pros:

Everything about the place 10 out of 10,one thing I didn't like at all bein cashless

2025-09-08 via Nuitee
K
kathleen
10
Highly recommend!
Pros:

Excellent location and rooftop bar, in addition to all the other great amenities offered at this hotel!

2025-09-07 via Nuitee
K
Kin Man family
10
Pros:

We were in Sydney for the marathon, and Intercontinental was conveniently located less than half a mile from the Opera House and The Rocks. This hotel is probably the best smelling hotel I’ve been to! I really loved the ambiance, interior and decor. The staff was very nice as well. On most days, my family (with 2 young kids) walked to shops and restaurants. I’d definitely visit again.

2025-09-04 via Nuitee
G
Glenn partner
8
Pros:

Quick access to the bedroom. To get laid

2025-09-01 via Nuitee
C
CARLA family
10
Pros:

I appreciate the spectacular view from our room. We were on the 30th floor and had the East Harbor View and the Botanic Gardens. It was amazing! The location is very convenient and walkable to Circular Quay, Sydney Opera House and Sydney Harbor Bridge. You definitely pay a premium for these kind of view and convenience. We did not try the breakfast as it is spendy for us, 50 A$. Room service is fast, reasonably priced and tasty. Multiple options especially for our son who is a picky eater. There are a lot of other eating places close by. If we have another chance, we will definitely stay here again.

2025-08-30 via Nuitee
J
Justin
10
Pros:

Nice

2025-08-28 via Nuitee
S
Shaina family
4
Pros:

I booked this hotel for sight seeing after going on a cruise that landed in Sydney. Loved that it was right by the Opera House and cruise terminal, walking distance or short taxi drives to a lot of sites. They had an early arrival lounge which made it great. We were there till our room was available early. Someone even came by to replace the bathroom lock that we didn’t know was broken. And a few minutes later, someone else came up and gave our kids little toys.

We attempted to eat at the hotel restaurant. We waited 30 minutes for appetizers. Drinks came after that. The server told us that my husband‘s chicken was taking a little bit longer due to an event, but that everything else will come out in the next couple minutes. His food came out with my children’s, but my food never came. Server was nowhere to be found and by that time I was upset so I just asked the bartender (I think. No idea who he was because no one approached our table until I was sending my family up to the room while I remained) to cancel my food and let me leave.

Pool was smaller side but that was fine. However, guests weren’t following the posted rules about wearing swim gear. There were lots of kids in just underwear and pool attendant didn’t say anything to them about it. I didn’t feel comfortable letting the kids back into the pool again.

I did try the sauna in the women’s room. It said it was 68C after the warm-up time. There was no way it was that hot. I left because it wasn’t hot enough.

2025-08-27 via Nuitee
E
Eirik
8
Good business hotel but fell short of expectation.
Pros:

Nice and conveniently located hotel but lacking the standards of other InterContinental hotels. Cleanliness and upkeep of common restrooms in lobby area was a huge let down. Fitness club was only average with limited equipment for a 5 star hotel.

2025-08-27 via Nuitee