Pets allowed

Facilities

Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Wheelchair accessible
Steam room
Elevator
See all facilities

Review Highlights

Pros:
Great location
Historic and Old World charm
Professional and helpful staff
Beautiful junior suites and corner rooms
Spacious rooms
Cons:
Outdated and unclean rooms
Underwhelming service quality
Expensive rates not matching expectations
Poor maintenance and renovation needed
Basic and limited breakfast options
Inadequate gym facilities

Categories

Cleanliness
6.2
There were several complaints about cleanliness including issues with mold and unclean bathrooms, though some areas like the rooftop were appreciated.
Service
7
Service had mixed reviews with some guests noting professional and friendly staff, while others experienced underwhelming service considering the hotel's reputation.
Location
8.5
The hotel's location was consistently praised for its convenience and proximity to key attractions.
Room Quality
6
Rooms received mixed feedback, with junior suites and corner rooms being highlights, but standard rooms and maintenance issues brought down the rating.
Amenities
5.7
Amenities such as the gym were criticized for being less than expected, though historical ambiance and the rooftop were positive aspects.
Value for Money
5.5
Guest opinions on value for money varied, with some considering the hotel worth it, while others felt the service and quality did not justify the high costs.
Food and Beverage
5.8
The overall sentiment regarding food and beverages was mediocre, with breakfast receiving both praise and criticism for variety and quality.
Overall Experience
7.2
While there were memorable and exceptional experiences, the need for renovations and numerous issues with room quality and cleanliness affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 13:55

Property Description

Luxurious Amenities
Indulge in the sauna, fitness center, and complimentary Wi-Fi. Allow the concierge to assist you with your needs, while the babysitting service ensures peace of mind for parents.

Fine Dining and Services
Delight in gourmet meals at RAPHAEL LE RESTAURANT with a bar/lounge or savor 24-hour room service. Enjoy a buffet breakfast daily or take advantage of the business center, dry cleaning, and 24-hour front desk.

Prime Location
Ideally situated in Paris' 16th Arrondissement, within a short walk to Place Charles de Gaulle and Champs-Élysées. Discover iconic landmarks like the Arc de Triomphe and Baccarat Museum just minutes away.

Book a lavish stay at Hotel Raphael to experience unparalleled luxury and convenience in the heart of Paris.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gloves are available to guests

See all policies

Location

Guest Reviews

9
Based on 100 reviews
Cleanliness: 6.2
Service: 7
Location: 8.5
Room Quality: 6
Amenities: 5.7
Value for Money: 5.5
Food and Beverage: 5.8
Overall Experience: 7.2
E
Ekaterina • friends
10
Pros:

Beautifully decorated rooms and excellent service

2024-11-14 • via Nuitee
K
kathleen • family
10
Pros:

It is a great area and has very accommodating staff.

2024-10-15 • via Nuitee
A
antonius • partner
10
Pros:

If you are looking for a hotel in one of the most prestigious areas of Paris, you can stop your search if you are reading this review. Hôtel Raphael is an incredibly beautiful and historic hotel with an amazing and attentive staff. If your stay in Paris needs to be special, this is the place. We stayed in room 608 and it was incredible. The size of the suite is that is a nice apartment in Paris and the views of the Eiffel Tower from your own private terrace ( and bed) are near beyond words! This is the place that you have been looking for.

2024-10-10 • via Nuitee
S
SANJEEV • partner
8
Pros:

A good classic property, rare in Paris. Large rooms and bathrooms. Very good staff. The restaurant and food could use improvement

2024-09-25 • via Nuitee
M
Mark • partner
8
Pros:

Small, dated rooms
Limited AC
Aroma of smoking

2024-09-24 • via Nuitee
A
Atef
2
Pros:

Very poor service with very old furniture and facilities, the price for such quality is away high to my expectations,

2024-09-16 • via Nuitee
C
Carlo
10
Pros:

easy to get to things

2024-09-09 • via Nuitee
N
nino
10
Pros:

I LIKE THEIR SERVICE AND THEIR SUPER FRIENDLLY PEOPLE IN ALL AREAS.

2024-08-29 • via Nuitee
B
bassam • partner
8
Pros:

Old building

2024-08-14 • via Nuitee
S
Sharon • family
6
Pros:

I have stayed at this property many times before for the roof top terrace and the location. After bookng this hotel at a big premium during the olympics, I found out the roof top was bought out during my entire stay. The hotel is in serious need of a remodel. The plumbing, fixtures, furniture and carpets are not in good shape. Normally, I book the president suite which is not in as bad of a condition. Had I know the roof top was not available, I would have booked another hotel. And for my next trip, I will book a different hotel. Hopefully, the hotel will remodel in the near future because I do love the staff, the size of the hotel, and location.

2024-07-28 • via Nuitee
G
Garrett • family
10
Pros:

The staff was wonderful - very accommodating as expected. The champagne in the room was a very nice touch. Loved the regal style and feel of the rooms.

2024-07-09 • via Nuitee
M
Mark • family
8
Pros:

Great location, service and staff. Concierge had great restaurant recommendations and booked them for us.
The property itself is a bit dated and tired. No electronic hookups in the rooms for devices and old bathroom fixtures.

2024-07-08 • via Nuitee
V
Verhaazkhan • family
10
Pros:

Great hotel overall. Staff very polite and helpful. Conveniently located
Hotel.

2024-07-05 • via Nuitee
D
David • family
8
Pros:

The staff needs to be trained how to be nice if there working in a so called 5 star establishment.

2024-07-02 • via Nuitee
Q
QIAN • family_with_children
10
Pros:

Nice property, great staffs! Only concern is the smell in my mom’s bathroom, but it’s over 100 hundred years property, understandable.

2024-07-01 • via Nuitee
L
Lisa • family_with_children
10
Pros:

The location is absolutely perfect! The hotel is the quintessential Parisian vibe. Will definitely stay here again!

2024-06-26 • via Nuitee
T
Thomas
10
Your Paris Retreat
Pros:

This is the fourth time we stayed at this wonderful 5* hotel - now in the Champs-Elyssees Suite on the 4th floor.
Clean and bright with balcony surrounding the rooms.
Wonderful breakfast (room service), bar and
restaurant service.
Concierge and Pierre were outstanding;
looking forward to next stay!

2024-06-21 • via Nuitee
K
kader
10
Pros:

Excellent.
best was the staff..

would stay again anytime.

spacious rooms

2024-06-10 • via Nuitee
T
Tricia
10
Pros:

This hotel is spectacular and the staff afe all awesome! The conceriege was beyond phenomenal! Had a great stay!

2024-06-02 • via Nuitee
R
Richard • partner
8
Pros:

Dining facilities were not adequate and the staff was rude. Every other person and aspect was fantastic.

2024-05-21 • via Nuitee