Hotel Firenze Lugano

Hotels
7.8 (204 reviews)
Strada di Gandria 1 , Lugano , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Cons:
Cleanliness issues
Poor room maintenance

Categories

Cleanliness
6.13
Several reviews mentioned issues with cleanliness and maintenance.
Service
9.1
Staff were generally friendly and responsive to needs.
Location
9.14
Good location with nice views and public transport access.
Room Quality
7.09
Mixed feelings about room quality; some mentioned issues with furnishings.
Amenities
6.62
Amenities were not well maintained as per some reviews.
Value for Money
8.08
While some found prices to be high for the service level, others noted good food.
Food and Beverage
7.63
Food quality was mentioned as good but overpriced.
Overall Experience
8.6
Overall, many guests saw potential, but there were several downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:01

Property Description

Historic Building Charm
Hotel Firenze, just a 5-minute drive from Lugano's centre, offers a unique stay in a historic building. Enjoy free Wi-Fi in rooms and breathtaking views of the Lake from the spacious terrace.

Culinary Delights
Indulge in Ticino specialties and international dishes at the on-site restaurant, complemented by refreshing drinks at the bar. Start your day with a delicious breakfast served daily at Hotel Firenze.

Convenient Location
With the closest bus stop only 20 meters away, explore the area effortlessly. Visit the Villa Favorita Museum just 600 meters away or take a leisurely 5-minute walk to the lake shore.

Book your stay at Hotel Firenze now to experience a blend of history, comfort, and convenience.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 2 per hour.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for CHF 29 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 204 reviews
Cleanliness: 6.13
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 6.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
M
MONIKA • solo_traveller • pl
8
Pros:

Właściciel ok. Pokój na jedną noc. Mieliśmy w pokoju rowery. Trochę było nam ciasno.

Cons:

Brak klimatyzacji.

2026-07-18 • via Nuitee
C
Christina • couple • dk
2
2026-07-16 • via Nuitee
J
Jeanette • family_with_children • se
1
Inget att rekommendera
Pros:

Ingenting

Cons:

Inget trevligt bemötande
Väldigt dammigt o spindelnät i rummet

2026-07-14 • via Nuitee
J
Juncker Marzi • family_with_children • de
3
Meine Tochter sagt, nie wieder
Cons:

Ich habe für meine Tochter mit Kind gebucht. Sie hat sich extrem über die Sauberkeit im Hotel beschwert und mir auch Fotos geschickt. Es war wirklich schmutzig. Das hätte ich von einem Hotel in der Schweiz nicht so erwartet und es sah auf den Bookingcom Fotos auch nicht so aus.

2026-07-12 • via Nuitee
R
Rene • couple • ch
6
pour le prix c‘est acceptable .
Pros:

la proximité du centre ville
belle vue sur le lac …

Cons:

la douche defectueuse,
la tele sans commande

2026-07-12 • via Nuitee
Z
zoltan • couple • hu
7
Szerethető hotel.
Pros:

Maga a hely és a reggeli.

Cons:

Nem volt tiszta, a lepedőnek szaga volt és foltos is!

2026-07-11 • via Nuitee
P
parival • solo_traveller • it
5
Appena sufficiente
Cons:

Struttura molto datata, la pulizia lascia a desiderare, mancavano i prodotti da doccia e colazione sufficiente solo a partire dalle ore 8

2026-07-11 • via Nuitee
L
LYUBKA • solo_traveller • bg
2
2026-07-07 • via Nuitee
J
jovanovic • solo_traveller • ch
3
2026-07-06 • via Nuitee
C
Contemmd • extended_group • it
2
Nu recomand la nimeni această cazare , este o mare teapa
Pros:

Sincer singurul lucru ce mi a plăcut a fost peisajul când priveai de pe balcon

Cons:

O mizerie de nedescris , lenjerie murdară , prosoape infecte , mizerie de nedescris

2026-07-04 • via Nuitee
T
Thomas • couple • de
7
2026-07-02 • via Nuitee
U
Uljusi • couple • ch
4
2026-07-01 • via Nuitee
M
Maria Leandra • solo_traveller • fr
7
2026-06-30 • via Nuitee
I
Isabelle Straet • solo_traveller • be
8
Pros:

- très bon accueil
- terrasse géniale avec la chambre

Cons:

- décor un peu vieillot, serviettes de bain aussi

2026-06-25 • via Nuitee
E
Esther • solo_traveller • ch
6
2026-06-22 • via Nuitee
E
Enus • couple • ca
1
Why not invest a little bit in upgrading we are in 2026!!
Pros:

Horrible. Nothing was good. Smoking too much!!

Cons:

Very dirty. Bad beds. Over priced. Do not stay here.

2026-06-12 • via Nuitee
M
Martin • couple • fr
7
2026-06-06 • via Nuitee
N
Näf • solo_traveller • hu
5
Pros:

Eigentlich war ich Entäuscht

2026-06-05 • via Nuitee
N
Näf • couple • hu
5
Zum Gesamten kann und Bin ich Zufrieden
Pros:

Das Spontane Einrichten eines 3 Bett Zimmers

Cons:

Die Bedienung Im Rest.

2026-06-04 • via Nuitee
M
Mathias • solo_traveller • ch
1
nicht zu empfehlen
Pros:

Die Lage ist schöne, mit Seesicht; gemütliche Terrasse. gute ÖV-Anbindung, kurze Distanz zum See

Cons:

Das Zimmer war sehr schmutzig. Überall Staub. Der Ventilator im Bad war mit Flusen bedeckt, der Heizkörper von einer Schmutzschicht bedeckt. Im Badeimer lag noch Abfall vom vorherigen Gast. Lavabo hing vorne nach unten so dass der Überlauf wohl ohne Funktion bleiben würde. Antennenbuchse ohne Abdeckung, keine frei zugängliche Steckdose an der ein 3 poliger Schweizer Stecker verwendet werden konnte. Bedienung eines Bettes provisorisch am Strom angeschlossen. Ebenfalls ohne Abdeckung.

2026-06-02 • via Nuitee