Hotel Firenze Lugano

Hotels
7.8 (188 reviews)
Strada di Gandria 1 , Lugano , ch

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Cons:
Cleanliness issues
Poor room maintenance

Categories

Cleanliness
6.13
Several reviews mentioned issues with cleanliness and maintenance.
Service
9.1
Staff were generally friendly and responsive to needs.
Location
9.14
Good location with nice views and public transport access.
Room Quality
7.09
Mixed feelings about room quality; some mentioned issues with furnishings.
Amenities
6.62
Amenities were not well maintained as per some reviews.
Value for Money
8.08
While some found prices to be high for the service level, others noted good food.
Food and Beverage
7.63
Food quality was mentioned as good but overpriced.
Overall Experience
8.6
Overall, many guests saw potential, but there were several downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:01

Property Description

Historic Building Charm
Hotel Firenze, just a 5-minute drive from Lugano's centre, offers a unique stay in a historic building. Enjoy free Wi-Fi in rooms and breathtaking views of the Lake from the spacious terrace.

Culinary Delights
Indulge in Ticino specialties and international dishes at the on-site restaurant, complemented by refreshing drinks at the bar. Start your day with a delicious breakfast served daily at Hotel Firenze.

Convenient Location
With the closest bus stop only 20 meters away, explore the area effortlessly. Visit the Villa Favorita Museum just 600 meters away or take a leisurely 5-minute walk to the lake shore.

Book your stay at Hotel Firenze now to experience a blend of history, comfort, and convenience.

Important information:

Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LUG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 2 per hour.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for CHF 29 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 188 reviews
Cleanliness: 6.13
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 6.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
E
Enus • couple • ca
1
Why not invest a little bit in upgrading we are in 2026!!
Pros:

Horrible. Nothing was good. Smoking too much!!

Cons:

Very dirty. Bad beds. Over priced. Do not stay here.

2026-06-12 • via Nuitee
M
Martin • couple • fr
7
2026-06-06 • via Nuitee
N
Näf • solo_traveller • hu
5
Pros:

Eigentlich war ich Entäuscht

2026-06-05 • via Nuitee
N
Näf • couple • hu
5
Zum Gesamten kann und Bin ich Zufrieden
Pros:

Das Spontane Einrichten eines 3 Bett Zimmers

Cons:

Die Bedienung Im Rest.

2026-06-04 • via Nuitee
M
Mathias • solo_traveller • ch
1
nicht zu empfehlen
Pros:

Die Lage ist schöne, mit Seesicht; gemütliche Terrasse. gute ÖV-Anbindung, kurze Distanz zum See

Cons:

Das Zimmer war sehr schmutzig. Überall Staub. Der Ventilator im Bad war mit Flusen bedeckt, der Heizkörper von einer Schmutzschicht bedeckt. Im Badeimer lag noch Abfall vom vorherigen Gast. Lavabo hing vorne nach unten so dass der Überlauf wohl ohne Funktion bleiben würde. Antennenbuchse ohne Abdeckung, keine frei zugängliche Steckdose an der ein 3 poliger Schweizer Stecker verwendet werden konnte. Bedienung eines Bettes provisorisch am Strom angeschlossen. Ebenfalls ohne Abdeckung.

2026-06-02 • via Nuitee
E
Essi • couple • fi
8
Pros:

Meillä oli hyvä huone merinäköalalla ja omalla isolla parvekkeella. Huone oli tilava

Cons:

Alue on vähän äänekäs koska tie menee molemmin puolin. Pyyhkeet kaipaisi uusimista ja terassi siivoamista. Aamupala oli sopiva ja henkilökunta ystävällistä.

2026-05-30 • via Nuitee
N
Ntouro • solo_traveller • ch
10
2026-05-29 • via Nuitee
Зинаида • solo_traveller • ru
5
Pros:

Terrace with beautiful trees, close to bus stop, ok breakfast, high ceilings, the building itself is old and charming, bathroom is old but big, helpful hosts, ok WiFi

Cons:

No conditioner, a lot of noise from the street in the night, parking is only a public city one, linen is not good, towels are 20+ years old or more, no kettle

2026-05-29 • via Nuitee
C
Carsten • solo_traveller • no
10
Excellent service and hotel, the evening meal was good with a view of the lake. I will return.
2026-05-25 • via Nuitee
T
Tracy • solo_traveller • gb
7
2026-05-23 • via Nuitee
A
Andrea • family_with_children • hu
4
Low quality for Swiss prices
Cons:

Sauberkeit
Frühstück

2026-05-23 • via Nuitee
M
margherita • solo_traveller • it
1
2026-05-17 • via Nuitee
B
Bogdan • solo_traveller • ro
7
N/A
Pros:

Very nice view, walking distance from the main area.

Cons:

Towels and sheets have seen better days. Old furniture smell in the room and no way to check in before 5 PM, as there is no one at the reception.

2026-05-17 • via Nuitee
W
Wiggo • extended_group • se
1
meget dårlig og bør ikke anbefales/benyttes av Booking.com
Pros:

Det var ikke frokost inkludert, selv om det stod at det var inkludert. Det var ingen som tok i mot oss og så så ingen ansatte og nøklene hang i en boks ut mot veien. Meget dårlig og jeg vil anbefale å ikke samarbeide med dette stedet. Det var umulig å finne parkeringsplass, selv om jeg skrev at jeg prioriterte parkering.

Cons:

alt! Ingen kom og møtte oss for innsjekk. Vi fikk en sms kl. 2345 på kvelden hvor vedkommende bad om at vi sendte kopi av passene våre på Whatsapp. Helt håpløst. Vi forlot hotellet kl. 0700 mandag morgen, ville ikke være der.

2026-05-11 • via Nuitee
C
Claudia • couple • pe
1
No es un hotel que recomendaría. Me tuve que ir a otro sitio.
Cons:

Las camas viejas y rechinaban y los colchones se hundían. Las toallas pequeñas, de diferentes colores, percudidas.

2026-05-08 • via Nuitee
P
Pietro • solo_traveller • it
5
2026-05-07 • via Nuitee
F
Faizan • couple • pk
8
2026-05-07 • via Nuitee
P
Peter • extended_group • ch
6
preis Leistung ok, personal sehr freundlich
2026-05-03 • via Nuitee
T
Tucci • couple • it
1
Esperienza orribile
Pros:

Niente

Cons:

Struttura abbandonata, sporca, lenzuola sporche, bagno in condizioni pietose.
Ci siamo rifiutati di soggiornare , abbiamo cercato un altro hotel

2026-04-27 • via Nuitee
H
Hans Werner • couple • de
5
Zwischenstopp auf der Heimreise
Pros:

Bushaltestelle neben dem Hotel , Busnutzung kostenlos mit der Kurkarte
Ca 15 min bis zum zentralen Busbahnhof im Zentrum von Lugano
Freundlicher Empfang durch einen Mitarbeiter obwohl wir früher als vereinbart da waren
Frühstück nicht üppig aber ok

Cons:

Ein in die Jahre gekommenes Hotel das renoviert werden muss
Zimmereinrichtung und Fußboden sollten erneuert werden
Es liegt direkt an der Straße,für geräuschempfindliche Leute nicht zu empfehlen

2026-04-21 • via Nuitee