Lord Elgin Hotel

Hotels
8.6 (2412 reviews)
100 Elgin Street , Ottawa , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable accommodations
Cons:
High parking fees
No breakfast included
Issues with room service

Categories

Cleanliness
8.15
Some reviews mentioned clean rooms, while issues noted with room service and skipped cleaning.
Service
8.91
Generally positive feedback regarding the friendly and helpful staff.
Location
9.15
Consistently praised for its central location near major attractions.
Room Quality
8.6
Rooms were described as spacious and comfortable, despite some view complaints.
Amenities
8.32
Good amenities reported, but some guests noted the lack of breakfast options.
Value for Money
8.39
Perceived value affected by high parking fees and lack of included breakfast.
Food and Beverage
8.54
Restaurant food was rated well, although considered expensive.
Overall Experience
8.71
Overall a pleasant experience with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:30

Property Description

Prime Location
Located directly across from the National Arts Centre and in the heart of Canada's capital, the Lord Elgin Hotel offers easy access to major attractions and cultural landmarks.

Luxurious Accommodations
Experience spacious rooms with modern amenities including 49-inch TVs, ensuring a comfortable and relaxing stay during your visit to Ottawa.

Top-Notch Facilities
Indulge in the hotel's state-of-the-art 24-hour fitness centre with a lap pool, perfect for unwinding after a day of sightseeing. Don't forget to explore the on-site gift shop and take advantage of free local calls during your stay.

Ready to experience the best of Ottawa? Book your stay at the Lord Elgin Hotel today!

Important information:

When booking more than 3 rooms, different policies and additional supplements may apply.

Please note, not all guest rooms contain a bathtub. Rooms with a bathtub are available upon request and subject to availability.

Please note that the property will pre-authorize the guest's credit card on the day of booking for an amount equal to the first night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 39 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2412 reviews
Cleanliness: 8.15
Service: 8.91
Location: 9.15
Room Quality: 8.6
Amenities: 8.32
Value for Money: 8.39
Food and Beverage: 8.54
Overall Experience: 8.71
J
John • family_with_children • ca
9
Pros:

Location and friendly staff.

2026-02-14 • via Nuitee
C
Clodoaldo • couple • es
3
More cleaning is required
Pros:

Is comfortable

Cons:

The sheet should be change every guest! The odor in the sheets are not good!

2026-02-14 • via Nuitee
J
Joan • couple • ca
8
2026-02-12 • via Nuitee
A
Alcazar • extended_group • ca
9
2026-02-11 • via Nuitee
L
Larry • solo_traveller • ca
10
2026-02-10 • via Nuitee
A
Artem • family_with_children • ca
10
2026-02-09 • via Nuitee
G
George • couple • ca
10
It was very good
2026-01-31 • via Nuitee
T
Tracey • couple • us
10
Great location and amenities
Pros:

Indoor pool, restaurant and location

2026-01-30 • via Nuitee
H
Hannah • family_with_children • ca
9
Great location, nice enough hotel.
Pros:

Great location. Comfortable beds. Clean facilities in gym and pool area.

Cons:

One of the elevators was a bit dodgy, wouldn’t go on first button press every time. Needed to wait, press buttons, hear funny buzz, press button again. Then it would go.

2026-01-30 • via Nuitee
H
Henry • couple • ca
8
Very good
Pros:

The staff was very helpful

Cons:

Parking was expensive

2026-01-28 • via Nuitee
E
Emma • family_with_children • ca
8
Pros:

Comfy beds, quiet room, hotel restaurant, pool/jacuzzi, location

Cons:

Unfortunately, there was some construction going on in the hotel while we were there - bad timing, but it happens.

2026-01-28 • via Nuitee
M
MARNIE • family_with_children • ca
8
Terrific beds close to everything!
Pros:

Very friendly and helpful staff made our stay smooth and pleasant.

Cons:

Unfortunately the lobby area is currently under renovation. We'll have to plan a return visit to see how it all turns out.

2026-01-27 • via Nuitee
G
George • couple • us
9
Pros:

Valet parking and check in

Cons:

Bottled orange juice with room service

2026-01-25 • via Nuitee
G
Genevieve • family_with_children • ca
10
Pros:

On peut se rendre à pied au canal Rideau pour y patiner

2026-01-25 • via Nuitee
S
Sonamwit • family_with_children • ca
8
Pros:

Nice room, no complaints

Cons:

Front lobby is under construction Dec 2025

2026-01-24 • via Nuitee
M
Miranda787 • Business • Ottawa, Ontario
8
Great location, beautiful hotel
Pros:

The service from the staff was a bit hit or miss. Some staff were very friendly and attentive (in room dining and valet on departure) while other staff weren't very friendly at all (front desk on arrival). Just a friendly smile, and how was your day would've been nice. But it was pretty abrupt and transactional.

2026-01-23 • via Tripadvisor
S
Sally • extended_group • ca
9
2026-01-22 • via Nuitee
D
Dave • extended_group • ca
10
2026-01-22 • via Nuitee
B
Bryan • family_with_children • ie
10
2026-01-21 • via Nuitee
D
Dominique • solo_traveller • ca
10
Service courtois, personnel gentil , hôtel central qui a du cachet
Pros:

Déjeuner : oeufs parfaits

Cons:

Petites patates trop salées

2026-01-21 • via Nuitee