Spark by Hilton El Paso University

Hotels
•
Hilton Worldwide
7.9 (31 reviews)
953 Sunland Park Dr., El Paso, Texas, 79922 , El Paso , US
1-915-3072955

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Pets allowed

Facilities

Elevator
Safe-deposit box at front desk
Free use of nearby fitness center
Assistive listening devices available
Braille or raised signage
Free self parking
Free WiFi
24-hour front desk
Designated smoking area

Review Highlights

Pros:
Friendly, prompt staff (receptionist Brenda praised)
Clean, recently renovated rooms
Very comfortable beds
Safe/good location
Good customer service in most cases
Some guests reported a good breakfast selection
Cons:
Indoor pool often cold/not heated; bugs and cleanliness issues around pool
Breakfast frequently ran out, limited protein options, no 24-hour coffee as promised
Shower/bathroom drainage problems causing standing water and wet floors
Gym missing or pool under remodel (amenities not available as advertised)
Maintenance issues (damp floors, nails through floor, misinstalled shower door)
Perceived poor value for money by some guests
Occasional failures in loyalty points handling/management follow-through

Categories

Cleanliness
9.5
Multiple guests described rooms as very clean/super clean and freshly renovated; isolated reports of a dirty/stinky outside area and damp floor near AC.
Service
9.8
Staff repeatedly described as friendly and prompt (helpful front desk, specific praise for receptionist Brenda); some service failures noted (Hilton points not applied, manager unavailable).
Location
9.2
Several mentions of a good area and that the hotel felt safe.
Room Quality
8
Beds were described as very comfortable and rooms recently remodeled, but recurring issues with shower doors/poor drainage, standing water in bathrooms and a few maintenance hazards (nails).
Amenities
6.3
Significant problems reported with the indoor pool (very cold/ice bath, bugs, some remodeling) and missing gym; additional issues such as no outlets near beds reported.
Value for Money
6.1
Mixed value sentiment: some guests felt the rate was too high for the experience (one explicitly said not worth what they paid), while others were satisfied.
Food and Beverage
6.1
Breakfast received repeated complaints: limited protein options, ran out of items early, small service area, no promised 24-hour coffee and missing utensils/coffee at times.
Overall Experience
8.2
Overall stays were generally positive (clean, comfy beds, friendly staff) but tempered by consistent amenity and breakfast issues and some maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Amenities: Enjoy complimentary wireless internet, nearby fitness facility access, and a convenient vending machine.
Featured Amenities: Take advantage of the 24-hour front desk, safe deposit box, and elevator.
Comfortable Guestrooms: Relax in one of the 63 air-conditioned rooms with free Wi-Fi, cable TV, and daily housekeeping.

With a stay at La Vista Inn in El Paso, enjoy proximity to local attractions including Bob-O's Family Fun Center. Book now for a memorable stay.

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 44

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 31 reviews
Cleanliness: 9.5
Service: 9.8
Location: 9.2
Room Quality: 8
Amenities: 6.3
Value for Money: 6.1
Food and Beverage: 6.1
Overall Experience: 8.2
I
Isai
8
Pros:

Very good experience. I just wish the breakfast had more protein options it was mainly breads and cereal.

2025-10-12 • via Nuitee
J
Jessica
10
Pros:

It was great. The pool heater was not working. It was a little cold. But other than that everything it's great.

2025-10-12 • via Nuitee
A
Angelica • family_with_children
10
Pros:

Nice friendly staff, good breakfast selection. Outside in back was dirty and stinky, pool had some tiny bugs inside. They made our bed when we were out and made little bats on the toilet paper that my son loved!

2025-10-11 • via Nuitee
S
Samantha
8
Pros:

Breakfast is good and the staff is friendly.

2025-10-09 • via Nuitee
S
Steve
8
Pros:

Simple

2025-10-09 • via Nuitee
T
Teofilo Esteban
10
Pros:

Good

2025-10-08 • via Nuitee
V
Veronica
10
Pros:

The beds were super comfortable

2025-10-06 • via Nuitee
L
Linda
2
Pros:

We took our grandkids to go swimming to have a great time in the pool was freezing cold and we did not feel very comfortable at all
The maximum rate this hotel should be charging is $65 a night and with taxes and everything we paid a good $100 not worth it please do research before going to the motels.

2025-10-06 • via Nuitee
J
Jorge
8
Pros:

Stuff friendly
Brenda the receptionist was very helpful
We will come again

2025-10-06 • via Nuitee
A
Abhishek
10
Pros:

I loved how prompt the front desk staff was with assisting my late night check in and the ambient temperature of the room along with the cleanliness!

2025-10-05 • via Nuitee
A
Azhar • family
2
Pros:

I booked a king room with a sofa bed and they checked me into the wrong room after a long drive from Houston, Tx. My wife was upset with me the whole time because she didn’t want to have to deal with moving into another room with a sofa bed after we already moved into the incorrect room that was given.

On top of that, the bathroom in this room is wheelchair accessible or handicap accessible..

The entire floor of the bathroom has standing water after you take a shower. It is unbearable and there is no way to push the water to the drain.. I mean the entire bathroom rug that was provided was soaked after the first shower in this room provided.

I am so disappointed.

2025-10-04 • via Nuitee
B
Brijida
6
Pros:

Clean

2025-10-03 • via Nuitee
Y
Yetish
10
Pros:

Very clean

2025-09-30 • via Nuitee
C
Charles
8
Pros:

Bottom of shower door allows water to get the bathroom floor too wet. The stay was excellent overall. Staff was wonderful.

2025-09-28 • via Nuitee
A
Amy
6
Pros:

Good area. Shower could not contain water. Big mess. No outlets near the bed. Otherwise, ok.

2025-09-28 • via Nuitee
G
Gerardo
10
Pros:

Recién renovada únicamente el baño tenía una puerta mal instalada y se salía el agua

2025-09-27 • via Nuitee
L
Linda • partner
6
Pros:

The room was fine. Breakfast.was not! No coffee 24 hrs as promised. No coffee or spoons. They ran out of muffins, yogurt, everything bagels, by 9:15 and nothing was replenished. It was a very small area. Once there were 2 families of 4 and people had to take food elsewhere to eat.

2025-09-27 • via Nuitee
D
Diana • family
10
Pros:

Loved it

2025-09-25 • via Nuitee
G
Gabriel • friends
10
Pros:

Loved the stay

2025-09-23 • via Nuitee
J
Jose
10
Pros:

Safe

2025-09-23 • via Nuitee