Stillwell Hotel

Hotels
Independent
6.4 (127 reviews)
838 S Grand Ave, Los Angeles, California, 90017 , Los Angeles , US

Facilities

Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean rooms
Cons:
Old facilities
High parking costs
Outdated amenities

Categories

Cleanliness
6.15
The room was reported clean on multiple instances, but concerns about old carpets and aged facilities were noted.
Service
7.65
Staff was helpful, receiving positive remarks which indicates a good level of service.
Location
8.65
Great location mentioned frequently, close to venues and shops which adds significant value.
Room Quality
5.15
Room quality received mixed feedback, with mentions of outdated features and hard beds.
Amenities
5.65
Basic amenities met expectations, but some upgrades are needed, such as vending options and more convenient parking.
Value for Money
7.15
Several guests found the hotel a good deal for the price, especially with the location being a prime factor.
Food and Beverage
4.65
No specific mentions about food and beverage options; rated low as there were no positive comments.
Overall Experience
6.15
Overall experience was average due to mixed reviews covering both pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:26

Property Description

Convenient Amenities: Equipped with complimentary Wi-Fi, a restaurant, and a bar/lounge, indulge in a seamless stay with us. Enjoy the convenience of a 24-hour front desk and multilingual staff for any assistance you may need during your visit.

Comfortable Accommodations: Our 232 air-conditioned rooms offer modern amenities such as flat-screen TVs, refrigerators, and free Wi-Fi. Unwind in our cozy beds and rejuvenate in private bathrooms with complimentary toiletries.

Central Location: Located at the heart of Los Angeles, experience the vibrant city life with attractions like the Orpheum Theatre and Grammy Museum just a stone's throw away. Walk to the nearby Crypto.com Arena and Los Angeles Convention Center for entertainment and events.

Book your stay at Stillwell Hotel for a perfect blend of comfort and convenience during your Los Angeles getaway.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

6.4
Based on 127 reviews
Cleanliness: 6.15
Service: 7.65
Location: 8.65
Room Quality: 5.15
Amenities: 5.65
Value for Money: 7.15
Food and Beverage: 4.65
Overall Experience: 6.15
A
Adrian
6
Pros:

Everything’s old and smells

2025-10-13 via Nuitee
L
Louis
10
Pros:

I like how friendly and helpful staff at Stillwell. However, the only thing I didn't like about the hotel is yesterday, nobody came to clean up my room while I was gone, despite the fact that the door hanger reads "please make up this room". Other than that, I enjoyed my stay overall.

2025-09-27 via Nuitee
C
Carlo friends
6
Pros:

I stayed here after going to downtown LA. Very convenient distance wise but very old place. Needs lots of upgrades. Still has old carpets in room and old paint on walls. Very old and not kept up. Owners need to upgrade. This is a hotel of back in the early 80s. Parking is up at 10 am and it costs $20. You have to get your car out before 10 am. Not a good place if you’re looking to a late check out.

2025-08-19 via Nuitee
V
Verified traveler
6
Pros:

The hotel is within walking distance of Crypt.com arena and many shops near by. However, the building is vintage, the bathroom is rusty and the air condiiton is old and noisy. The bedding looks clean and the carpet was well vacuumed but my sox got dirty to walk on it. Still I stayed here for the second time because of the location and the rate.

2025-08-06 via Nuitee
V
Verified traveler
8
Good location
Pros:

The hotel is in a good location. For those taking the bus, there are bus stops right around the corner from the hotel going to LACC and Crypto arena. Lots of parking spaces too. It is also near some grocery stores and restaurants. All walkable.

I didn't have a lot of expectation about the hotel but the room is a decent place to stay.

2025-08-04 via Nuitee
M
Maria Irene
6
Pros:

Staff was helpful. Bed sheets and towels seemed clean. The hand/body soap bar wasn’t so good. Not foamy enough. Happy there was an ac but it was very loud. Bed was firm but comfortable. I Homeless please around the area. I like that there were stores and shops near by. It was close to crypto arena which I liked. Shower Water was warm but stream felt like a power wash very powerful. They have a laundry room but you need to bring your own detergent etc. no vending machine for that. There are vending machines for drinks and snacks.

2025-08-03 via Nuitee
K
Kyle
10
Pros:

Hell yes

2025-07-27 via Nuitee
V
Verified traveler
6
Anime expo
Pros:

People are leaving wierd reviews about bed bugs and other wierd things.... none of that occured. The desk managers were amazing and nice. The room was great for what we needed it for. (A shower, a bed,) resturants surround the area along with a cvs and ralphs. You can park in the parking garage which is easier then lot parking.

My only complaints are that the beds were super hard. Like sleeping on the floor. The bathroom is tiny so we had trouble moving around in there. The shower was missingvits shower head so we got a rain forest mist lol.

Honestly if u are going to a concert or a confrence in the convention center on a low budget this hotel is great for a short stay.

2025-07-19 via Nuitee
G
Gregory
8
Pros:

Room was clean and bathroom showers were excellent

2025-07-18 via Nuitee
K
Kelly
10
Pros:

Great place to stay if you're looking for a clean bed to sleep in for the night and if you're not too picky about your hotels. It's an old building but everything is functional - small microwave and mini fridge; A/C works great (kept the room quite cold in the LA summer heat); shower has hot water; sink works; toilet works, all in all, can't complain about the basic amenities. The downtown location and price can't be beat, but if you want a fancier hotel room, this isn't the place for you. I'd definitely stay here again for the price and if I needed to be close to downtown LA.

2025-07-16 via Nuitee
M
Marc
10
Pros:

Really nice people.

2025-07-15 via Nuitee
K
Konstantin
10
Pros:

Great value for the money within walking distance to the convention center.

2025-07-11 via Nuitee
G
Giovanni friends
10
Pros:

Honestly, for modern standards, the room could be seen as somewhat poor. But this hotel is excellent when it comes to value. Everything in your room is just enough to get the job done. Ac was great, room didnt stink, no bed bugs, good shower pressure. 10/10 would stay again.

2025-07-11 via Nuitee
I
Ivan friends
8
Pros:

I think parking is the only thing that needs improvement. Other than that, the hotel served its purpose.

2025-07-08 via Nuitee
J
Jonathan
10
Pros:

Nice

2025-07-07 via Nuitee
S
Sergio partner
10
Pros:

Parking prices were competitive, low rates which was great. The room itself was clean, having the rooms remodeled would be very appealing to a lot more people but it was a perfectly enjoyable stay.

2025-07-07 via Nuitee
A
Andrew family
6
Pros:

I liked that it was close to the convention center. But, the fact that they don't have a designated parking area and that you have to pay 25 dollars for overnight stay in both the parking lots directly next to it is very inconvenient. The people were really nice but the elevators were a little too small for even 2 people. The price of the hotel (a little over 100 a night) matched the look of the hotel. The bathrooms were a bit small (I could wash my hands while sitting on the toilet) but the space of the bed room was great. It even came with a microwave and fridge so those are pluses

2025-07-07 via Nuitee
S
Siriwan May family
8
Pros:

It’s a one-star hotel.. but we aren’t really picky . The stay was adequate and did what it was supposed to do for the price we paid . Loved the surrounding areas and very close parking. Plumbing and air were good. VERY QUIET, so no complaints. They had a microwave to use. Elevators old, mattress not too comfortable, TV channels weren’t always “clear”. But overall, it was good enough for us.

2025-07-07 via Nuitee
T
Taichiro partner
6
Pros:

Good location, walking distance to the convention center. The shower was surprisingly good, enough pressure and immediate hot water. The rest are... Meh. I mean I kinda knew it after reading the reviews, so it was just exactly what I expected. Old building, old room, insufficient amenities. Homeless junkies laying on the street. I emailed the hotel before but got no response. Tried calling them from the room after checking in and no one picked it up. But it was the best deal in that area and I might actually choose to stay there again.

2025-07-06 via Nuitee
M
Marc
8
Pros:

We have been staying at the Stillwell for many years for an annual convention. It is reasonably priced, the rooms all have a fridge and micro and the staff is very nice. It is a family owned hotel and has a mellow family vibe in contrast to the typical corporate hotel. The neighborhood is not great with so many homeless but we have never been hassled and we walk everywhere. They have an Indian restaurant right in the lobby.

2025-06-30 via Nuitee