Courtyard by Marriott West Springfield

Hotels
•
Courtyard by Marriott
8.9 (302 reviews)
885 Riverdale Street , West Springfield , US
+1 413-732-8111

listing image 1
Show all photos
Children allowed

Facilities

Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Physical distancing in dining areas

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Lack of breakfast options

Categories

Cleanliness
8.36
Some reviewers mentioned cleanliness positively, while others noted issues like mold and hair in the shower.
Service
9.33
Most guests praised the friendly and helpful staff, contributing positively to their experience.
Location
9.37
Location was frequently highlighted as convenient with access to dining and attractions.
Room Quality
8.82
Rooms were generally described as clean and comfortable, suitable for a pleasant stay.
Amenities
8.85
Amenities like the pool, fitness areas, and breakfast service were appreciated.
Value for Money
8.81
Many found the hotel to offer good value for the overall experience and quality.
Food and Beverage
8.36
Breakfast service received mixed feedback; some guests noted the absence of breakfast options.
Overall Experience
9.33
Guests reported a very positive experience overall, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:32

Property Description

Convenient Location
Located just 6 km from the Eastern States Exposition Center and The Big E, Courtyard by Marriott West Springfield offers easy access to popular attractions. With Bradley International Airport only 21 km away, traveling to and from the hotel is a breeze.

Nearby Attractions
Guests can explore nearby landmarks such as Wintonbury Hills Golf Course, Amherst College, and the XL Center, all within a short distance from the property. For those interested in cultural experiences, the Mark Twain House and Wadsworth Atheneum are also easily accessible.

Comfortable Accommodation
Enjoy a comfortable stay in 3-star accommodation with a range of amenities including cozy rooms, on-site dining options, and friendly customer service. Whether traveling for business or leisure, Courtyard by Marriott West Springfield is the perfect choice for your next stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 302 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 9.33
C
Claire • couple • us
6
Thought the Marriott would at least offer a continental breakfast, was disappointed with that!
Pros:

Liked having a bar open in the evening so we could have a night cap after a long day! 1 out 3 occasions they offered a free snack mix which was appreciated!

It was convenient for where we were going. Good thing for McDonalds close by for morning food!

Cons:

Not even free coffee in the morning! $4.00 a cup! 2/4 days coffee was free (weekend only)

No hot water for showering until we spoke about the problem, and it was fixed.

2026-10-25 • via Nuitee
M
Maximillian • family_with_children • us
1
Really bad
Pros:

Seemed bright

Cons:

WiFi wasn’t working correctly, elevator broken, and free breakfast was not included even thought it said it was free.

2026-10-14 • via Nuitee
J
Jensen • couple • us
8
Overall not bad would stay again the bed was really comfy slept really good.
Pros:

I like the options for the bistro and bar and the Starbucks you dont really get that at alot of places.

Cons:

No free internet, small pool, ac was cold enough and the phone in the room didnt even work. Laughable.

2026-09-15 • via Nuitee
K
kathleen A • couple • us
10
2026-09-11 • via Nuitee
N
Nicholas • solo_traveller • us
7
2026-09-08 • via Nuitee
K
kathryn • solo_traveller • us
3
Cons:

As a senior room location is very important. Checking in I was given a very nice room on the third floor. When i returned to my room later in the day I was told that the elevator was broken and would not be fixed until that night and I would have to climb three flights of stairs. I recently had emergency surgery on my leg so going up stairs is extremely difficult. I managed to make it to my room with extreme discomfort. I reported my concerns the next morning and was told "sorry about that, I will tell the manager." This elevator problem is totally unacceptable. The hotel dodged a bullet as I didn't end up back in the emergency room

2026-09-03 • via Nuitee
A
Alexis • couple • us
8
2026-08-24 • via Nuitee
M
Marvin • family_with_children • us
7
2026-08-05 • via Nuitee
D
Debra • solo_traveller • us
3
Modern facility not so good staff
Pros:

Our room was clean and modern. The staff was cold and I'm friendly both at the front desk and the Starbucks on the premises.

2026-07-25 • via Nuitee
K
kmcb73 • solo_traveller • us
10
2026-07-16 • via Nuitee
A
Arelis • extended_group • us
9
2026-07-09 • via Nuitee
B
Barbara • extended_group • us
8
Overall,good place to stay
Pros:

Bistro,Staff

Cons:

Pool

2026-06-22 • via Nuitee
M
Martin • family_with_children • no
8
2026-06-20 • via Nuitee
R
Robin • extended_group • us
10
Pros:

Very clean, people were pleasant. I’ll stay there again

2026-06-13 • via Nuitee
N
ndbrit06 • Business • Minneapolis, Minnesota
2
Unacceptable
Pros:

Drunk guy sitting outside side door when I arrived in from a late flight. No one at the front desk. Room smelled terrible. Dirty walls. Hair on bathroom floor and tub. No hot or warm water from the sink or shower night or morning. Air conditioning was so loud all night. Room was so humid. Hennessy bottle smashed in parking lot next to my rental car in the morning. Do not stay here. Dirty and did not feel safe.

2026-06-11 • via Tripadvisor
T
Tricia • couple • us
9
2026-05-24 • via Nuitee
S
susan • couple • us
8
2026-05-04 • via Nuitee
S
Sarah • couple • us
8
Pros:

Young man at the bar was very professional

Cons:

The shower head needs to be replaced as soon as possible, and the shower is a dangerous idea. Water spills all over the floor and creates safety hazards.

2026-05-02 • via Nuitee
• couple • us
8
2026-04-13 • via Nuitee
M
Margaret • couple • us
10
Pros:

I loved that it had a bar and a Starbucks right in the hotel

2026-04-13 • via Nuitee