Bristol Grand by Sunday

Hotels
•
Sunday
7.2 (8168 reviews)
Broad Street , Bristol , GB
+44 117 929 1645

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Central location
Clean rooms
Cons:
Cold rooms
Maintenance issues
Poor food quality

Categories

Cleanliness
6.6
Some complaints about hairs in the shower and empty bottles outside the room.
Service
8.56
Staff were friendly and went above and beyond to assist guests.
Location
9.1
Very central and close to everything we wanted to do in the city.
Room Quality
6.56
Rooms were reported as small, cold, and had issues with heating.
Amenities
6.59
Limited extras provided such as toiletries and some heating problems.
Value for Money
7.05
Not bad for the price, but issues with comfort and amenities noted.
Food and Beverage
5.6
Breakfast was considered overpriced and of poor quality.
Overall Experience
7.57
Nice stay overall but overshadowed by the cold rooms and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:04

Property Description

Artistic Inspiration Interior
The Mercure Bristol Grand, housed in a historic grade II listed building, showcases an interior inspired by Bristol's vibrant art scene, boasting over 500 pieces by local artists.

Comfortable & Modern Rooms
Each of the 186 en suite rooms at Mercure Bristol Grand Hotel features a flat-screen LCD TV with Freeview, providing guests with a comfortable and modern stay experience.

Delightful Dining Experience
Indulge in a unique dining experience at Keepers Kitchen & Bar, where traditional British cuisine receives a creative twist. Unwind at Keepers bar, offering cozy seating, a workspace, and a diverse drinks menu.

Experience the perfect blend of history and modern comfort at Mercure Bristol Grand. Book your stay now and explore Bristol's iconic attractions conveniently located nearby.

Important information:

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note, for prepaid rates, the credit card used for booking must be presented at reception upon arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Location

Guest Reviews

7.2
Based on 8168 reviews
Cleanliness: 6.6
Service: 8.56
Location: 9.1
Room Quality: 6.56
Amenities: 6.59
Value for Money: 7.05
Food and Beverage: 5.6
Overall Experience: 7.57
S
Short • solo_traveller • gb
1
I left within 1 hour.
Cons:

Dirty linen scattered all over the corrider. Doors slamming. Dated bathroom and bin still full to the brim from the previous customer.

2026-09-19 • via Nuitee
H
Helen • solo_traveller • gb
3
Very noisy room. Cleanliness of communal stair areas and bed base very poor.
Pros:

Location

Cons:

Cleanliness, noise

2026-09-18 • via Nuitee
H
H. • solo_traveller • fr
9
2026-09-18 • via Nuitee
J
JEREMY • solo_traveller • gb
2
Very disappointing.
Pros:

Location and style of hotel is great. Room had a new bathroom and was clean.

Cons:

Reception staff shared no information on why the room was not available for 20 minutes. Eventually a room was found which appeared to have been rapidly prepared, rubbish outside. The room was in poor repair, one lift broken and poor repair in public areas. The hotell looks tired.

2026-09-18 • via Nuitee
R
Rob • extended_group • nl
9
2026-09-18 • via Nuitee
A
Alicia • solo_traveller • bb
6
Cons:

The lift was out of service

2026-09-16 • via Nuitee
K
Khamanie • solo_traveller • gb
7
Pros:

Good accommodation, however if you need access later at night, it was a struggle for someone to let you in. There is a bell but no one assisted, had to get guests inside to find someone to open the door.

Cons:

Good accommodation, however if you need access later at night, it was a struggle for someone to let you in. There is a bell but no one assisted, had to get guests inside to find someone to open the door.

2026-09-15 • via Nuitee
A
Angela • family_with_children • gb
8
Just a short one night stay, didn't have breakfast, parking was a very good addition.
Pros:

Booked for good location near a wedding venue we were attending. Parking was particularly good as the car park was next to the hotel so convenient for a city centre.

2026-09-15 • via Nuitee
W
Wayne • solo_traveller • gb
6
Cheap, dated, but in good location
Pros:

Bathroom well equipped, room functional

Cons:

sink was very poor, something like a silicone was all over it, marks on the bedroom carpet, and workers walking by the window in the morning

2026-09-14 • via Nuitee
E
Ed Vullimy • solo_traveller • gb
2
How on earth did this happen to the once Grand Hotel?
Pros:

Nothing, apart from the fact that the wonderfully stretched staff did their best to make the unbearable just about bearable.

How and why on EARTH does this overpriced doss-house inherit the name of a once great hotel. It was GRAND, in name and nature - now it is utterly awful. It has been taken over by a company called 'Sunday', part of something called OYO, part of something called Softbank. VERY ominous. According to the blurb: "High-end, lifestyle-oriented luxury and heritage properties designed for modern travelers". REALLY?!

First thing to learn upon arrival: the lifts are "under maintenance control" - no they're not, they are BROKEN. BOTH of them. This is a Saturday afternoon. We have heavy bags to take to a room on the 3rd (in this hotel 5th) floor. 'When will they be fixed?' one asks, hoping for an hour or so. 'Latest Monday'. Aged 72, what is one supposed to do? Thank God, I wonderful man called Omar on the desk hauled the bags up five flights of stairs.

Said stairs are filthy. One section is covered over with plastic sheeting, like a slum tenement. Room okay, if a little poky -"veranda" heaped with stinking cigarette butts - cannot be reached to clean because window will not open. The 'business services' are so inferior it takes 15 minutes to print a rail ticket !

One asks for the room to be serviced. The lady on reception has no idea what we are talking about. We return later: is it serviced? Of course not. A veteran chambermaid comes to the rescue and does what was not asked of her, lamenting the awful decline in standards.

All weekend, on my walking cane, up and down five storeys. No sign of the elevators being repaired. In normal countries like France or the USA, you just FIX THE DAMNED THINGS. But this is broken Britain... Monday arrives. Are the lifts repaired? Of course not !

Cons:

Almost everytning.

2026-09-14 • via Nuitee
M
Marcus • extended_group • gb
1
Very disappointing, hotel was run down
Pros:

Location

Cons:

We’ve stayed here before, the hotel was of a much higher standard when it was Mercure. It was tired, a most inconvenient the lift not working. It was more akin to student accommodation

2026-09-13 • via Nuitee
J
Joanna • couple • gb
8
Nice hotel in a good position
Pros:

Beautiful building and generous sized rooms.

Cons:

The lift was broken and we had to carry our luggage up lots of stairs

2026-09-13 • via Nuitee
M
Maciek Sokolewicz • solo_traveller • nl
7
Overall good, but definitely can be improved
Pros:

Good sized room, quiet surroundings, easy and quick check-in and out.

Cons:

There was a dirty sock next to my bed when I got the room. The hotel WiFi was unprotected (open), thus inherently insecure. The breakfast was expensive (£14) for the meagre buffet you get.

2026-09-13 • via Nuitee
A
Alison • family_with_children • gb
4
It was ok
Pros:

Ideal location for are trip

Cons:

The lift was out of action all weekend, i was with an elderly relation who struggled with the 76 stairs to floor two, breakfast not alot of choice or perhaps they hadnt refilled by the time we got there, drinks were expensive, others we spoke too also put out by lift not working.

2026-09-13 • via Nuitee
N
Natasha • solo_traveller • ch
7
Pros:

Good location for what I wanted. Parking in central Bristol is a plus!

Cons:

The parking is very narrow - care needed with big cars. The elevator is very slow. Overall - the hotel needs a facelift to restore it to its ‘Grand’ name.

2026-09-12 • via Nuitee
C
Corinne • solo_traveller • gb
5
2026-09-12 • via Nuitee
Y
Yvonne • solo_traveller • ie
8
2026-09-12 • via Nuitee
R
Rosemary • family_with_children • gb
10
Lovely stay to get ready for my daughters graduation
Pros:

The room was beautiful, lovely bathroom

2026-09-12 • via Nuitee
C
Charlotte • couple • gb
5
Probably fine if you don’t look too closely.
Pros:

Great location, room was comfortable and a generous size.

Cons:

Seemed a bit run down and in need of a refurb. Only one lift working. One set of towels for 2 guests and an empty bottle of hand wash. The parapet outside the window was littered with fag buts and baggies. Had to have a tepid shower because there was no hot water at 6:30am. Hotel bar was diabolical. Took forever to get served, back bar fridges were half empty, the whole bar area was untidy and unappealing. And don’t get me started on the awful music. The same 30 seconds of elevator music on an endless loop.

2026-09-11 • via Nuitee
M
Matthias • couple • ch
7
2026-09-11 • via Nuitee