Bristol Grand by Sunday

Hotels
•
Sunday
7.2 (8023 reviews)
Broad Street , Bristol , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Central location
Clean rooms
Cons:
Cold rooms
Maintenance issues
Poor food quality

Categories

Cleanliness
6.6
Some complaints about hairs in the shower and empty bottles outside the room.
Service
8.56
Staff were friendly and went above and beyond to assist guests.
Location
9.1
Very central and close to everything we wanted to do in the city.
Room Quality
6.56
Rooms were reported as small, cold, and had issues with heating.
Amenities
6.59
Limited extras provided such as toiletries and some heating problems.
Value for Money
7.05
Not bad for the price, but issues with comfort and amenities noted.
Food and Beverage
5.6
Breakfast was considered overpriced and of poor quality.
Overall Experience
7.57
Nice stay overall but overshadowed by the cold rooms and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:04

Property Description

Artistic Inspiration Interior
The Mercure Bristol Grand, housed in a historic grade II listed building, showcases an interior inspired by Bristol's vibrant art scene, boasting over 500 pieces by local artists.

Comfortable & Modern Rooms
Each of the 186 en suite rooms at Mercure Bristol Grand Hotel features a flat-screen LCD TV with Freeview, providing guests with a comfortable and modern stay experience.

Delightful Dining Experience
Indulge in a unique dining experience at Keepers Kitchen & Bar, where traditional British cuisine receives a creative twist. Unwind at Keepers bar, offering cozy seating, a workspace, and a diverse drinks menu.

Experience the perfect blend of history and modern comfort at Mercure Bristol Grand. Book your stay now and explore Bristol's iconic attractions conveniently located nearby.

Important information:

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note, for prepaid rates, the credit card used for booking must be presented at reception upon arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 17 per day.

Location

Guest Reviews

7.2
Based on 8023 reviews
Cleanliness: 6.6
Service: 8.56
Location: 9.1
Room Quality: 6.56
Amenities: 6.59
Value for Money: 7.05
Food and Beverage: 5.6
Overall Experience: 7.57
S
sarahcP7284LG • Friends getaway
10
Clean and great location
Pros:

Airconditioned room was cool and clean, staff were friendly, a great location near St Nick's market. Recommended.

2026-07-18 • via Tripadvisor
D
David • solo_traveller • gb
9
2026-07-18 • via Nuitee
S
sara • family_with_children • gb
9
2026-07-18 • via Nuitee
M
Martin • couple • gb
8
Everything you need for an overnight stay
Pros:

Great location, room was clean, and had parking next to hotel. Good value for money.

Cons:

Would have been good to have had refreshments available in reception, even if it was just a vending machine.

2026-07-18 • via Nuitee
A
Anthony • solo_traveller • gb
8
Clean and comfortable
Pros:

Great location, easy check-in, clean, comfortable room

Cons:

One of two lifts out of order, no bottled water in room

2026-07-18 • via Nuitee
L
Laina • couple • gb
9
2026-07-17 • via Nuitee
M
Michelle • couple • gb
8
Good stay
Pros:

Clean and centrally located

Cons:

Noisy work going on and only one lift working

2026-07-17 • via Nuitee
L
Luke • solo_traveller • gb
9
Cons:

The double was two singles put together

2026-07-17 • via Nuitee
M
Matthew • couple • gb
9
Pros:

Central location. Friendly staff and all clean and tidy.

Cons:

Cleanliness

2026-07-16 • via Nuitee
K
Kay • family_with_children • gb
8
Lovely for the few days we stayed any longer would want a little more in the rm.
Pros:

The location

Cons:

Only one lift working.
Light although working shade were Brocken.
Although the rm was decorations in dark colors, once the light were on you could see the dirt/dust around the skirting and where drinks had been splashed down the walls in some areas. The lack of a fridge where you could stare milk or meds would had been useful.

2026-07-16 • via Nuitee
E
Erika • family_with_children • ch
7
Zentrale Lage Mitten im Geschehen
Pros:

Sehr zentrale Lage in Gehdistanz zur Altstadt, dem St. Nicholas Market, Restaurants und Shopping, ausserdem Parking Möglichkeit

Cons:

Unser Raum war dunkel, mit nur einem kleinen Fenster

2026-07-16 • via Nuitee
G
GillianG711 • Business • The Royal Town of Sutton Coldfield, West Midlands, England
2
Avoid
Pros:

Room 412 just awful. Like a tiny cell with a small window high up, shabby carpet with marks and holes, shower curtain hanging off. Mirror tatty looking. Two wooden fire doors on two sides of room outside meant it was noisy into the early.
Managed to get another room for the second night which was just about ok but the whole place feels tired and neglected.

2026-07-15 • via Tripadvisor
O
OwlHoots • Business • Edinburgh, Scotland
10
Good business stay! (Got lucky?)
Pros:

Looking at the other reviews here, it seems like everyone had a poor experience but I can't fault my stay. Room 215 had aircon, good pressure shower, comfortable bed and was clean for my visit. It wasn't glamorous or anything but was completely cosy for my 2 night stay. The bar was also nice and had zero issues with reception. All in all, for what was paid, location and service I'd rate my stay 5 stars.

2026-07-15 • via Tripadvisor
G
Georgios • solo_traveller • it
10
2026-07-15 • via Nuitee
S
Smitha • family_with_children • gb
8
Good
Pros:

Location and parking
Food at restaurant was good as well which is a bonus

Cons:

Nothing - perfect for our needs

2026-07-15 • via Nuitee
A
Anne V • couple • gb
6
Served its purpose central location and we had a quiet room
Pros:

Very tired and dated not easy to get to but once there position is great and has parking

Cons:

Tired only one lift working

2026-07-15 • via Nuitee
S
scotthN4269VU • Family • Wroxham, Norfolk, East Anglia, England
2
Only homeless people would be satisfied here!
Pros:

Avoid this hotel, it is utterly filthy and possibly the worst hotel I have ever stayed in amd I travel often .The window and entrance give clues to what you can expect , fifty and need restoring. The rooms have not been cleaned to any reasonable standard mould in bathrooms mirrors decapitated, windows filty. Mould around the bathroom. Carpets heavily stained ans worn , bed as cheap as they come, you can feel the springs !!! These rol.s have nit been redecorated for many years, stains up the walls marks etc. Our door had a peep hole, it had been removed so we had ro block it up with tissue paper. Too much filth to list , we did nt even wamt to use the shower and it waa only 5ft above the bath so you had to bend ovee to get your hair wet !!. Pathetic to even think this is acceptable. No windows in out room to see through it was like a prison cell , bed up against one wall as so small. PLEASE DO NOT stay here , they should be sued under the trades description act as it is anything but Grand, we spoke to several other peiple who had just checked in , most were utterly speechless, its like a third world standard hotel . Only stay here if you are homeless , and at that keep your clothes on in the room !

2026-07-14 • via Tripadvisor
J
Julian • solo_traveller • gb
4
Pros:

The location was ideal

Cons:

Having to pay £19 for parking, one of the lifts was out of order. After arriving at our room on the 3rd floor we realised that the key didn't work so I had to walk back downstairs ( a coach full of tourists were using the only lift ) we were allocated a different on the 4th floor which again had to walk up the stairs. On entering the room we thought we were in a broom cupboard it was that small. The bath had lots of chips out of it and the grout on tiles was quite mouldy/dirty. The bar closed at 2230 with no option for residents to purchase a drink.

2026-07-14 • via Nuitee
S
Steven • couple • gb
7
The best part was it was air conditioned and cool will not return
Pros:

Outlook from room dreadful awaken by engineers working on roof outside.

Cons:

Wash hand basin in bathroom painted with gloss paint to hide crack in sink.

2026-07-14 • via Nuitee
N
Nicola • solo_traveller • gb
5
Pros:

Very central and had secure parking

Cons:

The rooms. were smaller than I was expecting. It was quite noisy outside even early hours, although England had just won against Norway. The bed was not very comfortable and the air conditioning was very noisy.

2026-07-13 • via Nuitee