The Grand Bristol By Sunday

Hotels
•
OYO Rooms
7.2 (7418 reviews)
Broad Street , Bristol , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great service
Central location
Clean rooms
Cons:
Cold rooms
Maintenance issues
Poor food quality

Categories

Cleanliness
6.6
Some complaints about hairs in the shower and empty bottles outside the room.
Service
8.56
Staff were friendly and went above and beyond to assist guests.
Location
9.1
Very central and close to everything we wanted to do in the city.
Room Quality
6.56
Rooms were reported as small, cold, and had issues with heating.
Amenities
6.59
Limited extras provided such as toiletries and some heating problems.
Value for Money
7.05
Not bad for the price, but issues with comfort and amenities noted.
Food and Beverage
5.6
Breakfast was considered overpriced and of poor quality.
Overall Experience
7.57
Nice stay overall but overshadowed by the cold rooms and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:04

Property Description

Artistic Inspiration Interior
The Mercure Bristol Grand, housed in a historic grade II listed building, showcases an interior inspired by Bristol's vibrant art scene, boasting over 500 pieces by local artists.

Comfortable & Modern Rooms
Each of the 186 en suite rooms at Mercure Bristol Grand Hotel features a flat-screen LCD TV with Freeview, providing guests with a comfortable and modern stay experience.

Delightful Dining Experience
Indulge in a unique dining experience at Keepers Kitchen & Bar, where traditional British cuisine receives a creative twist. Unwind at Keepers bar, offering cozy seating, a workspace, and a diverse drinks menu.

Experience the perfect blend of history and modern comfort at Mercure Bristol Grand. Book your stay now and explore Bristol's iconic attractions conveniently located nearby.

Important information:

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note, for prepaid rates, the credit card used for booking must be presented at reception upon arrival.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 17 per day.

Location

Guest Reviews

7.2
Based on 7418 reviews
Cleanliness: 6.6
Service: 8.56
Location: 9.1
Room Quality: 6.56
Amenities: 6.59
Value for Money: 7.05
Food and Beverage: 5.6
Overall Experience: 7.57
C
Cerys • couple • gb
10
Perfect location with a short walking distance to the train station and close to everything!
Pros:

Perfect location. Given a free upgrade when checking in which made the experience amazing.

Cons:

Nothing.

2026-02-14 • via Nuitee
O
Olivier • couple • gb
7
Decent night in great location
Pros:

Location was great
Parking very close to hotel

Cons:

Very noisy bedroom with ventilation just outside our window non stop all night

2026-02-14 • via Nuitee
T
Therese • couple • ie
9
2026-02-14 • via Nuitee
J
Jenny • couple • gb
8
Stayed before. Very comfortable and excellent food
Pros:

The decor

2026-02-14 • via Nuitee
L
lucywY5815DH • Couples
2
DO NOT USE THIS HOTEL Turned away & denied a refund
Pros:

Booked this hotel for my 17 year old daughter and her partner, so they could stay in Bristol so they could do their "university research " (to see if Bristol is a place they would like to stay for university)
They were turned away at check in, as they were not 18. Even though, when booking, an adult is classed as 16 years and over on booking website.
This left my daughter and her partner 1.5 hours away from home with no where to stay!!! They were so upset, I then had to drive to Bristol to go and pick them up!
Since then, I have tried to get a refund & they have refused to do this.
Worst part was, a stag party were checking in to the hotel at the same time & they were all drunk & in fancy dress & they were allowed to check in, but my sensible daughter & her partner were turned away!
Really disappointed with this hotel, especially as I have stayed there before & my husband has used them for business events that he has organised......we will NEVER use this hotel again!

2026-02-13 • via Tripadvisor
T
Tandy • solo_traveller • gb
8
Pros:

Size of rooms and decor

Cons:

Getting to hotel by car

2026-02-13 • via Nuitee
J
John • solo_traveller • nz
7
Central and comfortable
Pros:

Central and good food and drink

Cons:

Rooms were small

2026-02-12 • via Nuitee
D
Duncan • family_with_children • gb
5
Great bar and location. Poor room and bathroom
Pros:

Location

Cons:

Room was awful, in dire need of decorating and updating.

2026-02-12 • via Nuitee
L
lee k • family_with_children • gb
10
One night stay
Pros:

The staff were really helpful and the carpark was very convenient. The room was small but was clean and acceptable. Breakfast was excellent 👌

Cons:

Room was a bit small but was acceptable

2026-02-11 • via Nuitee
K
kaur • couple • gb
8
2026-02-11 • via Nuitee
P
Pia-Keta • couple • gb
5
Disappointed in the false sell of upgrade and not even an attempt to compensate.
Cons:

The mid sold upsell. From booking to invoice it stated with our upgrade we got unlimited soft drinks in the mini fridge. When we arrived no drinks, so my husband went to reception just to be told ‘we don’t do that anymore’ not even an offer to compensate - considering that was part of what we paid for to ‘upgrade’

The room itself was ok, bath was not exactly clean with all old marks on it.

2026-02-11 • via Nuitee
R
Ryan • family_with_children • ie
8
2026-02-10 • via Nuitee
B
Billy • couple • gb
8
2026-02-09 • via Nuitee
S
Shauna • couple • gb
7
Pros:

Room was warm and big enough

Cons:

Breakfast was £40+ and was cold. Staff on in the morning seemed like they'd rather not be there. Which i get. But its a lovely looking hotel and morning staff made them seem unapproachable.

Maps didn't work so couldn't find the hotel to use the parking

2026-02-09 • via Nuitee
G
Gintaras • solo_traveller • lt
10
Pros:

Everything..

2026-02-09 • via Nuitee
S
Sarah • couple • gb
8
All good apart from thoughtless people in the room next door.
Pros:

Greet spot in the centre of the city, room was a good size, clean and fresh.

Cons:

Maybe the walls are thin or we were just unlucky but we had very noisy room neighbours - I had to ask them to be quiet at 3am. Maybe some signs reminding people to be quiet at night would be good.

2026-02-09 • via Nuitee
P
Philip • couple • gb
4
Bar and restaurant managers need to be on duty overseeing what is going on
Pros:

Parking next door

Cons:

Breakfast was appalling.We went at 10.00am on Saturday.At the time there were no baked beans,no hash browns,no bacon but would only be a minute,and the sausages were undercooked.The coffee machine wasn`t working correctly.
Very dodgy service in the bar.Prices kept changing,for example,large gin and tonic and pint os Aspels cider £18.01,next round £20.45 for same round.There were 8 of us staying there this weekend and all of us experienced the same thing.

2026-02-09 • via Nuitee
C
Carly • solo_traveller • gb
10
Pros:

Great location, good price . Lovely room

2026-02-08 • via Nuitee
M
Mandy • family_with_children • gb
10
2026-02-08 • via Nuitee
D
DJ • family_with_children • gb
9
2026-02-08 • via Nuitee