PROXY by The Oriental Albay

Excellent from service to accommodation.

My only concern was the pet bed we were given unwashed pet bed that smells sadly.

Sent a message to the property two days before to check if two beds are available and didn’t get a response.

Friendly staff. Great location for access to central places. Had to pay 500 pesos for a small refrigerator. Had leftovers from a restaurant and was told no food could be brought to the hotel because it has a restaurant and next time would result in a charge. I think this is a terrible policy. The TV had no signal and the staff said I could watch You Tube. I desired to watch English language news. I requested they fix this issue but they did not. In addition, a large puddle occurred in the room overnight. When I reported this the staff seemed unconcerned and stated that it had rained. Shower had so many clogged spouts it directed water all over the floor. Despite these issues, I enjoy this hotel and will stay there again if needed.

Wish they can provide standard 2 keycards so it will be easier for a couple

Excellent

Excellent service....

Great place to stay in Legazpi

Overall is perfect except for the wifi connection which is no signal at all.

.

Poor assistance, with 2kids in tow and luggage, with one adult, you expect somehow they would offer some help sadly, no one did. Have to find our way to the elevator. Breakfast buffet has minimal food choices. Saving grace is, they offer coffee!

No one assisted with the luggage, with 2 kids in tow and 2 luggage with only one adult was hard work. Sadly nobody even asked if we need help.for breakfast buffet, Food was standard. Minimal choices.

The Bad
- Breakfast was SEVERELY lacking, with the food quality extremely disappointing.
- The stench of the creek beside the hotel when you step outside or swim in their pool
- Avoid the rooms facing the city/road if you're staying in a lower floor.
- There is a decrease in value for money due to their price increase.
- Plenty of items unavailable from their restaurant/room service menu.

The Good
- Room size is more than adequate, and the views to either the volcano or the city is nicer on the higher floors
- Bed is comfortable
- Laundry was crisp and clean
- Staff were polite
- Spa therapist was really good. I highly recommend their signature massage.

May reconsider staying elsewhere in the city if this does not improve.

I travel often all over the world...and i never had to pay ro bring in outside food...500 peso for outside food...RIDICULOUS...won't ever be coming back here and I'll be sure to advise all my traveling friends to NEVER come here.

The staffs are super nice and accommodating.

Looks nice inside. The dining are and room are well designed. But bathroom is missing of extra towel or rug for the floor. Water from shower are overflowing on the floor. But I would recommend this hotel.

I cut my stay only one day and transfer to onother place I booked for two days use only one day

Check-in: they are fully booked even if reserved so we got a twin bed instead of the superior bed we booked 3 weeks in advance
Cleanliness and Ambiance: the hallway had a musty old carpet smell and it gets worse when you enter the room. It smells so musty that it triggered my allergies. The white shear curtain was torn on the sides. The bed seemed a little damped
Checkout: The do not provide OR. I stayed for a business trip and need to have this reimbursed. The manager talked to me with even sitting down she stood the whole time, arms crossed and did not apologized told me they only issue ORs if booked with Atlantis which was not only website. “Educated” me to book rooms moving forward using my company name online hahaha.
So how can they confirm the booking then will my company need to call them, that I have no idea.
If I can give a lower rating I would.

This was a great place to be based in Legazpi with a lovely outdoor pool that was warm thanks to some very sunny days. Our room looked out on the main road but this was in no way a problem and was not noisey. All the staff were warm and friendly, especially Callie who was always on duty in reception. She’s a little dog who quite happily sits on the reception desk greeting visitors. If you feel you want a change from the hotel food (which was good) you can order in from Grab but there is a charge added if your order is before 10pm. The room was spacious and clean with a very comfortable bed.

We booked into this hotel because it had a bar and a pool for us all to relax. However, the pool wasn’t open because there was no chlorine in the pool and it was dirty. The hotel doesn’t allow alcohol in the hotel so you could order a nightcap before going to bed. The bar around the pool closes at 10pm and wasn’t well stocked.

Not value for money.

unfortunately had a very bad experience with the hotel. i booked the hotel for 2 nights and was expecting a better service from the hotel. first night i had my dinner and some drinks at the bar of the hotel which i put an order of pizza and took them more than 40 min to prepare considering 3 follow-ups that i did.
breakfast is extremely disappointing. i asked for an omelet which initially they told me that they dont make omelet. was never served. i believe for the price they are charging this service is very terrible. 2 viands for breakfast? no bread? can't even ask for an omelet? im not sure how are the other hotels in the area but i think this service is comparable to a cheap motel in manila.