CHC Continental, BW Premier Collection

Hotels
•
Pierre & Vacances Villages
8.7 (139 reviews)
Lista di Spagna, Cannaregio 166, Venice, VE, 30121 , Venice , IT
39-041-715122

listing image 1
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Pets allowed

Facilities

Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
Smoke-free property
Wedding services
Express check-in
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Excellent location near train station and water transport
Friendly, helpful staff (several mentions)
Beautiful canal views and balcony dining
Strong breakfast offerings and canal-side breakfast
Good in-room amenities (AC, irons, yoga mat, bottled water)
Access to water taxi
Cons:
Cleanliness issues (dirty bathrooms, sewer smell, ants)
Some rooms worn/dated and small shower areas
Occasional poor guest-service responses for complaints
Value concerns/overcharged compared to expectations
Isolated poor food experience (dry chicken) and refusal to comp

Categories

Cleanliness
6.8
Multiple reports of unclean bathrooms, worn/shower-floor issues, sewer smell on at least one night and ants in a room; cleanliness is a clear weakness.
Service
9.5
Numerous comments praising staff (friendly, welcoming, 'Sofia spectacular', 'incredible service'), though a few reports of dismissive responses in isolated incidents.
Location
9.8
Consistently praised for proximity to Venezia Santa Lucia station, ferry/water taxi stops and airport transport — standout strength of the property.
Room Quality
8
Mixed: several guests loved canal-view rooms and amenities (balcony, armchair, bath), but others noted dated/worn rooms, small shower areas, uncomfortable beds and occasional malfunctioning safes.
Amenities
9.2
Good range of amenities noted (AC, yoga mat, straightening irons, bottled water, balcony dining) and generally positive comments about room features and breakfast setting.
Value for Money
7.7
Some guests felt overcharged or that the hotel did not match advertised four-star standards; a notable complaint about being overbilled and mismatched room category.
Food and Beverage
9
Breakfast repeatedly praised (canal-side dining highlighted) though isolated negative experience with a main-course (dry chicken Caesar) and a refusal to comp/change the meal.
Overall Experience
9.6
Overall sentiment skews positive — many glowing stays (honeymoon, fantastic service, great views) despite some significant negative outliers; generally a memorable, recommendable location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Terrace with Stunning Views
Take in breathtaking views from the terrace at this upscale hotel, offering a glimpse of the beauty of Venice.

Top-Notch Amenities
Enjoy complimentary wireless internet access and attentive concierge services during your stay. For added convenience, make use of services like babysitting and wedding planning.

Delightful Dining Options
Savor a delicious meal at the on-site restaurant or opt for cozy room service. Unwind with a refreshing drink at the bar/lounge, completing your day in style.

Embark on a memorable stay at CHC Continental, BW Premier Collection in Venice, perfectly located near key attractions. Book now and experience luxury at its finest.

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 15 October to 15 May.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VCE

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8.7
Based on 139 reviews
Cleanliness: 6.8
Service: 9.5
Location: 9.8
Room Quality: 8
Amenities: 9.2
Value for Money: 7.7
Food and Beverage: 9
Overall Experience: 9.6
T
Tracee • partner
10
Pros:

Nice breakfast.

2025-09-19 • via Nuitee
J
John
10
Pros:

Perfect location

2025-09-05 • via Nuitee
A
Alejandro Romero
10
Pros:

Great experience

2025-09-05 • via Nuitee
P
Peta
6
Decent location near train station and ferry
Pros:

Good proximity to train and ferry stop , easy to find handle location. Hotels ok clean, but old and dated and beds not veri comfortable but ok, breakfast food normal best part is balcony on the canal which is lovely.

2025-09-01 • via Nuitee
B
Bull • family
6
Pros:

Loved the view and dining. Close to train terminal. Easy to navigate.

2025-08-26 • via Nuitee
B
Breanna • family
10
Pros:

Staff is so friendly! Clean hotel! Great location!

2025-08-22 • via Nuitee
M
Michael • partner
10
Pros:

Beautiful rooms overlooking the canal and conveniently located near the high speed rail terminal.

2025-08-21 • via Nuitee
V
Victoria
10
Beautiful hotel on canal
Pros:

Hotel was a perfect location.
Breakfast on the canal was beautiful. I liked that this area was non smoking.
Room was great with straightening irons , water , large bath , yoga mat etc. We had a family superior . We were so lucky it was available when we arrived at lunch time. Very grateful. Loved sitting in the armchair by the view.

2025-08-19 • via Nuitee
L
Leonard • family
10
Pros:

Great location. Incredible service by all. Great location. I would it it again without hesitation.

2025-08-17 • via Nuitee
N
NIGEL • partner
2
Pros:

Was served what was supposed to be a ceaser salad the chicken was tried out rubber. They refused to comp or change the meal.
Will never use this chain again.

2025-08-13 • via Nuitee
D
Dhawal
6
Pros:

I stayed for 3 nights. On the first day, there was a strong sewer smell in the room that made it difficult to sleep. I reported it, and while the issue was initially addressed, the smell returned on the third night and was even worse — I couldn’t sleep at all. The staff’s response was disappointing; instead of being understanding, they were dismissive and rude. For the amount I paid, I could have booked a much better property.

2025-08-13 • via Nuitee
A
Amalin • friends
6
Pros:

It’s very pretty when you walk in however the bathroom wasn’t clean and the wear on the shower floor is horrible. For the amount of money that you pay and their advertisement of a four-star hotel doesn’t even come close. The staff was super nice and helpful so that is not a reflection of them.

2025-08-13 • via Nuitee
C
Catherine Louise • family
8
Pros:

Good location. Few minutes walk from Venezia Saint Lucia Station and Ferrovia water bus stop. Staff were lovely and welcoming.

2025-08-11 • via Nuitee
A
antonio • partner
10
Pros:

Very good location, great staff, confortable room and excelent breakfast.

2025-08-05 • via Nuitee
C
Concetta
10
Pros:

Sofia at check in was spectacular!

2025-08-01 • via Nuitee
P
Patrick • partner
10
Pros:

This hotel was fantastic. My wife and I visited Venice for our honeymoon and enjoyed every minute of it. The AC was great, amenities, customer service, and food. Highly recommend

2025-07-26 • via Nuitee
H
Helen
8
Pros:

Access to water taxi.

2025-07-25 • via Nuitee
C
Chutinart • partner
10
Pros:

Comfortable bed, but shower area is too small.
Breakfast choice selection and quality are great.
Good location.

2025-07-19 • via Nuitee
S
Sharona
2
STAY AWAY!
Pros:

I got a deluxe room for comfort and roominess when we got there they put us in the smallest room that was worn down and it made me feel closed in, when I went back to checkin they told me that the room I booked was what I got, when I showed them my email confirmation and the picture it showed of the room they said that the website has the wrong picture up for what I booked expecting me to stay quite, after letting them know that I wasn't happy at all they offered to put me in an upgraded room but with no view because they said in that category room they don't have available at the time, so we accepted it, but it was also worn down less than the other one, the air-condition took forever to cool the room, there were stairs to the sleep area and closet, the safe didn't work, ants in the room. For the total amount of money I paid I was overcharged by $250/night this is more like if I paid for $135/night room.

2025-07-17 • via Nuitee
C
Chandra • family_with_children
10
Pros:

Location was great. Close to the train station and water transport. Close to the bus drop off from the airport. Spacious, clean and comfortable rooms. Lots of restaurants and shops around. Small elevator.

2025-07-13 • via Nuitee