Holiday Inn Express & Suites - Wylie West by IHG

The outside was good my room smelled like wet clothes

The hotel is under renovation at this time so I’m not being too picky. Only one elevator was working. The air conditioning is strong!!! The hot water took 5-10 minutes to get hot. Overall good value for $$$. One last thing, the road it is on can take some time to get on. It’s busy most of the day.

Newly renovated, friendly staff

*Lift is shaky and scary
*bed makes loud noises
*Food quality is poor

Not enough characters are allowed here to express what was completely wrong with this stay.

Among other things, the carpet in our room was filthy. It was so dirty. And, some unknown substance was ground into it in several spots. Take a look at the pictures. I took those in case the property tried to charge us. The pictures don't quite convey how bad it looked.

Ironically, we were told a couple of hours into our stay that we had to leave the room so they could deep-clean the carpet and AC unit. When we complained, the manager - who was perfectly friendly and professional, I must say - said we should have seen a flyer pushed under our door, and that the person at check-in should have informed us in advance. Neither of those happened. The cleaning was called off (maybe not the best idea). She was doing her best in what was a very bad fail in planning, so I have to give her credit for that.

Breakfast was dismal. Probably the worst I have ever had at a hotel. The manager on duty said they were changing management, and that was why they were out of everything. (We paid for this?!)

To be fair, the staff were professional and responsive. They were obviously going through some challenges. I just wonder how bad it must have been before new management was called in. I chose this property because we have always had great experiences with this chain. This stay proved that you should read the reviews first. Hopefully the new people can turn this around for future guests.

Overall the property was nice. The staff was on point. Everything was very good

The first room they gave us, the AC unit was leaking and the carpet was soaking wet. I called down and they quickly moved us to a different room. New room was missing the TV remote so they went to the originally booked room and brought us that one. Overall, good stay. Only complaint was that the pool water was green and dirty. We were not notified of this upon arrival so my kids were dressed in swimsuits and sunscreen to walk down and be super disappointed. One of the reasons I booked this hotel was for the pool. It was still over 100 degrees outside so I would have expected the pool to be kept up with.

This hotel is in various states of disrepair - one elevator is broken, several halls are torn up as if under construction, though minus the sheeting/indicator that they're being improved. Our room had stains on the couch. The pool is green and actively growing things. The bed was clean and the staff was friendly.

Hotel was dirty overall. Carpet stains in all the halls. The pool was nasty and not usable for my grandson. Obviously by the look of it , it has not been maintained in a long time. Patch work on the wall of my room and not painted. Bathtub had stains also. Just appeared to not be well maintained at all. will not stay here again

Breakfast

The evening staff was always attentive and available. The room was a nice size and the AC worked well.

Na

Sympathie à l’accueil et calme général

There were no cinnamon buns for breakfast (we love them)
no medicines or toiletries to purchase
we had issue with loud music but called front desk and they handled it
ice machine 4th floor broken
breakfast was nice
staff were nice

The lobby and hallways were warm. One elevator was out of order and the pool was closed. I'm not sure what was going on or if this was a cost saving measure. The room was nice, AC worked well. The breakfast was good.

The staff was very friendly! The breakfast was very good. The building needs a lot of help. Needs to be cleaned from top to bottom. Needs quite of bit of repairs.

The service and food was phenomenal. The pool appeared unclean, not sure if it was under construction. That was a little disappointing.