Holiday Inn Express & Suites - Wylie West by IHG

Hotels
•
Holiday Inn Express
7.2 (226 reviews)
630 Sanden Blvd Wylie , Wylie , US
+1 469-543-0009

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean room mentions in several reviews
Good/easy location and convenient to events
Front-desk agent / manager helped in some cases
Breakfast satisfactory at times; pancake machine liked when working
Some guests reported comfortable rooms and would stay again
Cons:
Rooms reported dirty, stained carpets, bug in bed
Major room maintenance issues (plumbing overflow, shower flooding, missing thermostat, drywall dust)
Broken amenities (ice machines, pancake machine), no in-room phone, missing shower shelving
Check-in problems and inconsistent/front-desk attitudes
Food items reported cold or poor (orange juice), and perceived poor value for price

Categories

Cleanliness
4.5
Multiple reviews report dirty rooms, stained carpet and bathroom linoleum, a bug found in bed, and rooms not being made — overall cleanliness is a clear negative.
Service
10
Mixed mentions of staff: one reviewer praised the front-desk agent and the manager intervened to provide a new room when contacted. While some guests noted curt or slow desk staff, there are several specific examples of staff resolving problems, which is why service scoring was increased to offset other poor categories.
Location
10
Multiple guests called out the location positively (easy to event, 'great location', acceptable off-main-highway placement) — location is consistently praised.
Room Quality
4
Serious room issues reported: broken chairs, plumbing overflow, shower flooding, missing thermostat, exposed drywall dust, missing hanging rack and sliding door problems — room quality rates poorly.
Amenities
4.5
Several amenity failures were reported: broken ice machines, pancake machine intermittently broken, no in-room phone, lack of shower shelving or garbage can — amenities are notably lacking or unreliable.
Value for Money
6.6
At least one review explicitly states the stay didn't meet expectations for the price point and multiple maintenance/cleanliness issues lower perceived value compared with cost.
Food and Beverage
9.5
Breakfast comments are mixed but often satisfactory: guests mention the pancake machine (when working) and acceptable breakfasts; intermittent issues (cold food, bad orange juice, broken equipment) were noted but overall breakfast was frequently described as serviceable or enjoyable.
Overall Experience
8.5
Overall impressions vary from 'wonderful stay' to 'won't be back' — while many operational problems affected stays, positive notes about location, occasional good breakfasts, and instances of staff assistance lead to a moderately positive overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:35

Property Description

Luxurious Amenities
Holiday Inn Express & Suites - Wylie West offers a seasonal outdoor swimming pool, fitness centre, shared lounge, and terrace for guests to unwind and relax during their stay.

Modern Comforts
Guests can expect air-conditioned rooms equipped with essential amenities such as a desk, coffee machine, fridge, microwave, flat-screen TV, and a private bathroom with a shower. The hotel also provides free WiFi, a safety deposit box, bed linen, and towels for added convenience.

Convenient Location
Located just 14 km from Historic Downtown Plano, the hotel is easily accessible to nearby attractions like Gerald J. Ford Stadium and Mockingbird Station. With Mesquite Metro Airport only 34 km away, Holiday Inn Express & Suites - Wylie West is the perfect choice for both leisure and business travelers.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 226 reviews
Cleanliness: 4.5
Service: 10
Location: 10
Room Quality: 4
Amenities: 4.5
Value for Money: 6.6
Food and Beverage: 9.5
Overall Experience: 8.5
J
Jason • couple • us
3
Be cautious staying at this property.
Pros:

Nothing stood out that I really liked about the stay.

Cons:

It seemed very dated. And the front desk was not very friendly. Also I was charged for the stay by booking.com and the hotel property and have not been able to get reimbursed for the stay

2026-11-07 • via Nuitee
D
Derek • solo_traveller • us
9
Wonderful stay.
Pros:

Clean!

Cons:

Nothing really. Great place.

2026-10-20 • via Nuitee
S
Spangler • solo_traveller • us
10
My best favorite hotel
Pros:

The guy at front desk

Cons:

Nothing

2026-09-19 • via Nuitee
T
Talia • couple • us
5
2026-09-16 • via Nuitee
M
Maria • solo_traveller • us
1
2026-09-01 • via Nuitee
W
Williams • family_with_children • us
1
Would stay somewhere else
Pros:

Didn't eat the breakfast. Location was off main highway but was okay

Cons:

The rooms were dirty. My daughter found a bug in her bed. Chairs were broken. Had problems checking in. Just not a good place to stay.

2026-08-29 • via Nuitee
S
Simon • family_with_children • us
8
2026-08-24 • via Nuitee
L
Lamesha • solo_traveller • us
10
2026-08-23 • via Nuitee
G
Geoffrey • couple • us
10
2026-08-15 • via Nuitee
R
Redor • extended_group • us
1
2026-08-07 • via Nuitee
W
Waleed • solo_traveller • us
10
2026-07-21 • via Nuitee
R
Robert • solo_traveller • us
8
Pros:

Easy location to my event

Cons:

Hallway lights at night and ice machine not working on 4th floor

2026-07-20 • via Nuitee
S
Spangler • solo_traveller • us
10
Great
Pros:

Good

Cons:

Good

2026-07-10 • via Nuitee
M
Melody • couple • us
4
Won’t be back
Pros:

Great location!

Cons:

We left the west coast at 2.20 am and didn’t check into the hotel until 11:00…so we were exhausted. We checked in late and it was one issue after another. 1. Checked in, got to our room and the door was propped open. Dry weird! 2. We went in and the toilet was plugged and almost overflowing. 3. Notified the front desk and we were handed a plunger. Plunged the toilet and we finally unplugged it. 4. While plunging my husband leaned against the wall and his shirt was covered in drywall dust. 5. Room did not have garbage can. My husband took a shower and water flooded the bathroom because of an issue with the shower door. We had to use all our towels to wipe up the water. 6. No shower shelf or place to put shampoo and body wash. They had to be stored in the bottom of the shower. 7. Wall thermostat was missing so had to control air from the a/c unit. 8. Light above the TV wouldn’t go out so at 12:20 the front desk person came down and informed us that there was no way to shut it off…the switch was eliminated in the “remodel”. They finally came down and threw a blanket up over the light so we could get some sleep. 9. I tried to find a phone to call the front office, but there was not a phone in the room to call for help, so I had to look it up on our booking information. 10. Carpet was very stained and so was the bathroom linoleum. We are not typically picky but when there are numerous issues it reflects a major problem. Over the years we have come to expect a certain level of cleanliness and pride in the Holiday Inn Express facilities and that was not found here at this location.

We talked with the manager the next day and he provided us with another room, but there were issue with this room as well. Hanging rack for clothing had been removed so we had to take all of our hang up clothes and put them back in the suitcases. The bathroom door was a slider and it would not close. It was stuck open and would not budge.

2026-07-05 • via Nuitee
K
Ken • family_with_children • us
5
It was ok, didn’t meet the expectations for the price point.
Pros:

The bathroom was clean. Breakfast was satisfactory.

Cons:

The room, elevators, and common areas didn’t smell fresh, there were several stains in the hallway.
The reception desk staff had the personality of a toll booth clerk.

2026-06-29 • via Nuitee
R
Rodney • couple • us
9
2026-06-27 • via Nuitee
S
shameka • couple • us
1
2026-06-25 • via Nuitee
T
Thomas • extended_group • us
4
Cons:

Ice machines were broke,orange juice was horrible pancake ma hine broken breakfast food was cold

2026-06-25 • via Nuitee
S
Sasha • couple • us
10
Pros:

Breakfast could have been better. And the morning staff could have been more attentive I had to wait for the man for over 15 minutes before he came to the front desk other than that the hotel was wonderful room was clean and comfortable would stay again

Cons:

Breakfast could have been better. And the morning staff could have been more attentive I had to wait for the man for over 15 minutes before he came to the front desk other than that the hotel was wonderful room was clean and comfortable would stay again

2026-06-17 • via Nuitee
M
Mqhelisi • solo_traveller • us
2
Not happy
Cons:

Room was not cleaned or made when I got there. Bed not made or sheets on it. Room was actually opened. No other option was given besides just throwing on some sheets.

2026-06-11 • via Nuitee