Hyatt Place Indianapolis Downtown

Hotels
•
Hyatt Place
8.4 (1039 reviews)
130 South Pennsylvania Street , Indianapolis , US
+1 317-762-9000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location near arena/venues
Friendly, helpful staff
Good breakfast and food options
Well-equipped fitness center / pleasant outdoor lounge
Cons:
Cleanliness issues (dirty sofas, bedding, windows)
Noisy vents/structural noise reported
High parking/valet fees and slow retrieval
Some rooms small, outdated or poor view
Occasional front-desk responsiveness problems and limited TV entertainment

Categories

Cleanliness
6.6
Mixed-to-negative mentions: multiple guests reported dirty/worn areas (sofas, bedding), filthy windows and general cleanliness problems, though a few reviews said rooms smelled good and were very clean.
Service
9.2
Generally praised: numerous comments about friendly, helpful and prompt staff; front-desk responsiveness was called out positively by many, though a few reports mentioned rude/unhelpful staff and slow/noisy overnight maintenance.
Location
9.5
Very strong: repeatedly noted as convenient and ideal for events/arena, often described as 'right across the street' or 'perfect' for downtown activities.
Room Quality
8.5
Mixed: several guests found rooms small, not as updated as advertised and with poor views or dirty windows; others praised comfortable rooms—overall quality is acceptable but inconsistent.
Amenities
7.8
Mixed amenities: fitness center was praised and there is pleasant outdoor lounging, but guests reported broken ice machines, poor TV entertainment options, and occasional noise issues from vents/structure.
Value for Money
7.8
Concerns raised: multiple comments about high parking/valet fees and 'too costly for services offered' contrasted with positive notes about included breakfast; overall value is somewhat below expectation for some guests.
Food and Beverage
9.2
Generally positive: many guests enjoyed breakfast and found meals flavorful or tasty (Pivot Bar praised), though isolated complaints about poor breakfast quality and missing utensils were noted.
Overall Experience
8.6
Overall positive stay for many due to location, friendly staff, and good breakfast, but marred for some by cleanliness issues, parking costs, noisy vents and occasional service lapses; an overall above-average experience with notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Luxurious Amenities
Hyatt Place Indianapolis Downtown boasts a fitness centre, terrace, and a restaurant and bar, ensuring guests have all they need for a comfortable stay.

Comfortable Accommodations
All guest rooms are equipped with modern conveniences like air conditioning, flat-screen TVs, and free WiFi, providing a relaxing retreat after a day of exploring the city.

Convenient Location
Situated just 1 km from Lucas Oil Stadium and close to the city centre, this 3-star hotel is the perfect choice for travelers interested in sports, sightseeing, and local cuisine.

Book your stay at Hyatt Place Indianapolis Downtown now for an unforgettable experience in the heart of Indianapolis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Location

Guest Reviews

8.4
Based on 1039 reviews
Cleanliness: 6.6
Service: 9.2
Location: 9.5
Room Quality: 8.5
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 9.2
Overall Experience: 8.6
E
Eddie • couple • us
8
2026-10-31 • via Nuitee
R
Russell • family_with_children • us
10
Pros:

Great staff, location and very comfortable

Cons:

All was very good

2026-10-31 • via Nuitee
T
Tanisha • family_with_children • us
6
I was excited to stay here but totally let down.
Pros:

The food from Pivot Bar was tasty. I ordered it to my room and it was delivered swiftly. The proximity to the arena was amazing.

Cons:

The view from the window was not what I was expecting. The room looked nothing like the website photos. It was tiny and not as updated/modern as it's advertised. The wait time to get checked in was entirely too long. The valet service is overpriced. I was quoted $58 but paid $62. It took 20 min to get my car. There was a weird sound happening all night, seemed structural.

2026-10-28 • via Nuitee
S
Suthiporn • couple • us
6
Pros:

Clean and location

Cons:

There is a very loud noise coming from the vent in my room."

2026-10-27 • via Nuitee
A
Allie • couple • us
10
2026-10-26 • via Nuitee
B
Brittany • family_with_children • us
4
Our stay was a let down and a disappointment.
Pros:

The fitness center was well appointed. The location was good.

Cons:

Everything was dirty and worn. All of the sofas in the mall areas were visibly dirty. The staff were rude and unhelpful. Calling the front desk was useless as they didn’t answer. It was quicker to go down and speak to them directly, though they were still not pleased to be asked for anything. The ice machine on our floor broke during our stay, so we got to listen to the blaring alarm as well as the staff vacuuming up the water on several occasions overnight. There were no spoons or napkins at breakfast and when we asked for both, we were treated with an attitude. Finally, the options for entertainment on the tv were beyond abysmal.

2026-10-25 • via Nuitee
A
Adele • couple • it
6
Pros:

Posizione

Cons:

Troppo costoso per i servizi che offre. Colazione scadente

2026-10-24 • via Nuitee
P
Pam • family_with_children • us
8
Pros:

Location to our event

Cons:

Not many places close to eating

2026-10-20 • via Nuitee
D
Destiny • couple • us
10
2026-10-20 • via Nuitee
F
Felicia • couple • us
10
Pros:

I really enjoyed the hotels location to where we were going for our event. The staff was extremely friendly and helpful. The hotel was cleans and well maintained. I really appreciated the kindness and willingness to help from the staff.

2026-10-19 • via Nuitee
S
Susan • couple • us
8
When the Jonas Brothers are in town again, we will stay there cause it’s right across the street from the venue
Pros:

Convenient to the venue. Breakfast was decent.

Cons:

I couldn’t park my vehicle myself I had to pay for a valet service, which was outrageous.
The windows in the room were filthy dirty hard to look out

2026-10-17 • via Nuitee
D
Donica • couple • us
10
I loved it
Pros:

My room, the staff, and breakfast

Cons:

The parking situation

2026-10-11 • via Nuitee
A
Amber • solo_traveller • us
10
2026-10-11 • via Nuitee
W
Warren • solo_traveller • us
10
2026-10-11 • via Nuitee
H
Harris • couple • us
10
It was nice,and I would stay again.
Pros:

The staff was wonderful, location was wonderful as well. I enjoyed the outside lounging area at night and the young lady that was working the evening shift was very sweet and prompt when I ordered a drink.

Cons:

The size of the room,and view. I would have preferred a room with a view other than the side of a building.

2026-10-10 • via Nuitee
A
Abner • family_with_children • us
10
2026-10-10 • via Nuitee
C
Cleber • couple • us
9
Pros:

Very clean, smells good. Great location.

2026-10-10 • via Nuitee
F
Fernandes • extended_group • pt
7
2026-10-07 • via Nuitee
D
Deborah • family_with_children • us
9
Pros:

Breakfast was very good!

Cons:

Parking was costly

2026-10-07 • via Nuitee
M
Mary • family_with_children • us
10
We were there of 1 night, in town for a concert. The Hyatt Place Indianapolis Downtown was perfect.
Pros:

The all the meals were flavorful, mouthwatering, or scrumptious. Enjoyed every delicious bite.

Cons:

Nothing as far as I can think of. We enjoyed everything. :)

2026-09-17 • via Nuitee